-10
NPS
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CSL Behring
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About CSL Behring's Brand
CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. Among its major competitors, CSL Behring is ranked in 6th place for NPS while Merck is 1st, and GSK is 2nd. Overall, CSL Behring has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
72%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
CSL Behring Ranking
- #4 / 4 of its competitors
CSL Behring NPS
CSL Behring's Net Promoter Score (NPS) is a -10 with 33% Promoters, 24% Passives, and 43% Detractors. Net Promoter Score tracks whether CSL Behring's customers would recommend using the product based on a scale of -100 to 100.
CSL Behring Overall NPS
| 33% | Promoters |
|---|---|
| 24% | Passives |
| 43% | Detractors |
CSL Behring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -15 | Sep 2020 | -15 |
Nov 2020 11 | Nov 2020 | 11 |
Dec 2020 20 | Dec 2020 | 20 |
Jan 2021 9 | Jan 2021 | 9 |
Jun 2021 0 | Jun 2021 | 0 |
Jul 2021 -8 | Jul 2021 | -8 |
Aug 2021 0 | Aug 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2022 -6 | Apr 2022 | -6 |
Jan 2023 -11 | Jan 2023 | -11 |
Feb 2023 -5 | Feb 2023 | -5 |
Sep 2023 -10 | Sep 2023 | -10 |
How Other Brands Compare
CSL Behring is ranked #4 for NPS among its competitors. Merck and Bristol Myers Squibb come in first and second, with AbbVie coming in at third.
CSL Behring |  Bristol Myers Squibb |  AbbVie |  Merck | |
| Global Ranking | #- | #205 | #321 | #330 |
| NPS | -10 | 27 | 22 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $140.58B | $190.99B | $196.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CSL Behring NPS by Gender
CSL Behring's NPS was rated -17 by Female customers on Comparably.
Female
-17
CSL Behring's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Male
N/A
CSL Behring's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
CSL Behring NPS by Ethnicity
CSL Behring's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
CSL Behring NPS by Usage
CSL Behring's NPS was rated 40 points by customers who have used CSL Behring's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
CSL Behring NPS vs. Competitors
Compared to its competitors, CSL Behring's NPS is rated right below Astrazeneca PLC.
| COMPANY | NPS Score | |
|---|---|---|
| Merck | 35 |
 | GSK | 32 |
| Bristol Myers Squibb | 27 |
| AbbVie | 22 |
 | Astrazeneca PLC | 18 |
| CSL Behring | -10 |
CSL Behring Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of CSL Behring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CSL Behring Customer Loyalty Score by Gender
CSL Behring's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
CSL Behring Customer Loyalty Score by Ethnicity
CSL Behring's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CSL Behring.
70
out of 100
Caucasian
CSL Behring Customer Loyalty Score by Usage
CSL Behring's Customer Loyalty score was rated 100% by customers who have used CSL Behring's products/services for Less than 1 Year.
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CSL Behring Customer Loyalty vs. Competitors
Compared to its competitors, CSL Behring's Customer Loyalty score is rated right below AbbVie.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Merck | 80% |
| Bristol Myers Squibb | 79% |
| Astrazeneca PLC | 74% |
| GSK | 73% |
| AbbVie | 73% |
| CSL Behring | 72% |
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CSL Behring Product Quality
3/5
CSL Behring has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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CSL Behring Product Information
CSL Behring’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.cslbehring.com/
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into CSL Behring Product Quality
CSL Behring's Product Quality score was rated highest by customers who have used CSL Behring's products/services for Less than 1 Year.
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Ranked CSL Behring Product Quality the Highest
CSL Behring Product Quality Score by Gender
CSL Behring's Product Quality score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
CSL Behring Product Quality Score by Ethnicity
CSL Behring's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CSL Behring.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
CSL Behring Product Quality Score by Usage
CSL Behring's Product Quality score was rated 4.1 stars by customers who have used CSL Behring's products/services for Less than 1 Year.
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CSL Behring Product Quality vs. Competitors
Compared to its competitors, CSL Behring's Product Quality score is rated right below AbbVie.
| COMPANY | Product Quality Score | |
|---|---|---|
| GSK | 4.1/5 |
| Merck | 4/5 |
| Astrazeneca PLC | 4/5 |
| Bristol Myers Squibb | 3.9/5 |
| AbbVie | 3.7/5 |
| CSL Behring | 3/5 |
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CSL Behring Pricing
CSL Behring ROI & Value For Money
3.2/5
CSL Behring has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into CSL Behring ROI
CSL Behring's ROI score was rated highest by customers who have used CSL Behring's products/services for Less than 1 Year.
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Ranked CSL Behring ROI the Highest
CSL Behring ROI Score by Gender
CSL Behring's ROI score was rated 3.7 by Female customers on Comparably.
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Female
3.7/5
Male
N/A
CSL Behring ROI Score by Ethnicity
CSL Behring's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CSL Behring.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
CSL Behring ROI Score by Usage
CSL Behring's ROI score was rated 4.1 stars by customers who have used CSL Behring's products/services for Less than 1 Year.
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CSL Behring Pricing vs. Competitors
Compared to its competitors, CSL Behring's ROI score is rated right below Bristol Myers Squibb.
| COMPANY | Pricing Score | |
|---|---|---|
| Merck | 4/5 |
| GSK | 3.9/5 |
| Astrazeneca PLC | 3.9/5 |
| AbbVie | 3.8/5 |
| Bristol Myers Squibb | 3.7/5 |
| CSL Behring | 3.2/5 |
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CSL Behring Customer Satisfaction (CSAT)
CSL Behring Customer Satisfaction (CSAT) Score
58 / 100
CSL Behring has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CSL Behring Customer Satisfaction
CSL Behring's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked CSL Behring Customer Satisfaction the Highest
CSL Behring Customer Satisfaction Score by Gender
CSL Behring's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
CSL Behring Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CSL Behring's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSL Behring Customer Satisfaction vs. Competitors
Compared to its competitors, CSL Behring's Customer Satisfaction score is rated right below AbbVie.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Astrazeneca PLC | 83% |
| GSK | 80% |
| Merck | 79% |
| Bristol Myers Squibb | 79% |
| AbbVie | 65% |
| CSL Behring | 57% |
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CSL Behring Customer Service
3.1/5
CSL Behring has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About CSL Behring's Customer Service
Address
1020 First Avenue, King Of Prussia, PA 19406
Website
http://www.cslbehring.com/
Phone Number
(610) 878-4000
CSL Behring's Social Links
Quick Insights into CSL Behring Customer Service
CSL Behring's Customer Service score was rated highest by customers who have used CSL Behring's products/services for Less than 1 Year.
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Ranked CSL Behring Customer Service the Highest
CSL Behring Customer Service Score by Gender
CSL Behring's Customer Service score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
CSL Behring Customer Service Score by Ethnicity
CSL Behring's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CSL Behring.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
CSL Behring Customer Service Score by Usage
CSL Behring's Customer Service score was rated 4.1 stars by customers who have used CSL Behring's products/services for Less than 1 Year.
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CSL Behring Customer Service vs. Competitors
Compared to its competitors, CSL Behring's Customer Service score is rated right below Astrazeneca PLC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Merck | 4.2/5 |
| GSK | 4/5 |
| Bristol Myers Squibb | 3.8/5 |
| AbbVie | 3.8/5 |
| Astrazeneca PLC | 3.8/5 |
| CSL Behring | 3.1/5 |
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CSL Behring as an Employer
2.5/5
CSL Behring has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
CSL Behring scored a -10 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of CSL Behring would recommend the brand to a friend. ENPS measures how likely CSL Behring employees would recommend working at CSL Behring to a friend.
Net Promoter Score
-10
NPS Score
| 33% | Promoters |
|---|---|
| 24% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 33% | Promoters |
|---|---|
| 19% | Passive |
| 48% | Detractors |
