-100
NPS
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CSM Corporation
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About CSM Corporation's Brand
"CSM is a real estate firm that acquires, develops and renovates commercial, lodging and residential real estates." Among its major competitors, CSM Corporation is ranked in 5th place for NPS while White Lodging is 1st, and Harley-Davidson is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
CSM Corporation Ranking
- #4 / 4 of its competitors
CSM Corporation NPS
CSM Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CSM Corporation's customers would recommend using the product based on a scale of -100 to 100.
CSM Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CSM Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
How Other Brands Compare
CSM Corporation is ranked #4 for NPS among its competitors. White Lodging and Harley-Davidson come in first and second, with CBRE coming in at third.
CSM Corporation |  Harley-Davidson |  CBRE | White Lodging | |
| Global Ranking | #- | #158 | #267 | #- |
| NPS | -100 | 35 | 17 | 54 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $5.01B | $24.40B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CSM Corporation NPS vs. Competitors
Compared to its competitors, CSM Corporation's NPS is rated right below Marcus Theatre.
| COMPANY | NPS Score | |
|---|---|---|
| White Lodging | 54 |
| Harley-Davidson | 35 |
| CBRE | 17 |
 | Marcus Theatre | -16 |
| CSM Corporation | -100 |
CSM Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CSM Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CSM Corporation Customer Loyalty vs. Competitors
Compared to its competitors, CSM Corporation's Customer Loyalty score is rated right above Harley-Davidson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CSM Corporation | 100% |
| Harley-Davidson | 82% |
| Marcus Theatre | 74% |
| CBRE | 72% |
| White Lodging | 54% |
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CSM Corporation Product Quality
5/5
CSM Corporation has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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CSM Corporation Product Information
CSM Corporation’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://csmcorp.net/
- Company Size
- 201-500 Employees
Industry
Real Estate
Tech
CSM Corporation Product Quality vs. Competitors
Compared to its competitors, CSM Corporation's Product Quality score is rated right above Harley-Davidson.
| COMPANY | Product Quality Score | |
|---|---|---|
| CSM Corporation | 5/5 |
| Harley-Davidson | 3.9/5 |
| White Lodging | 3.7/5 |
| CBRE | 3.6/5 |
| Marcus Theatre | 3/5 |
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CSM Corporation Pricing
CSM Corporation ROI & Value For Money
4/5
CSM Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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CSM Corporation Pricing vs. Competitors
Compared to its competitors, CSM Corporation's ROI score is rated right above Harley-Davidson, and is preceded by White Lodging.
| COMPANY | Pricing Score | |
|---|---|---|
| White Lodging | 4.1/5 |
| CSM Corporation | 4/5 |
| Harley-Davidson | 3.6/5 |
| CBRE | 3.6/5 |
| Marcus Theatre | 2.7/5 |
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CSM Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CSM Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, CSM Corporation's Customer Satisfaction score is rated right below Marcus Theatre.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| White Lodging | 80% |
| Harley-Davidson | 72% |
| CBRE | 67% |
| Marcus Theatre | 58% |
| CSM Corporation | 0% |
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CSM Corporation Customer Service
3.5/5
CSM Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CSM Corporation's Customer Service
Address
Minneapolis, MN
Website
http://csmcorp.net/
CSM Corporation Customer Service vs. Competitors
Compared to its competitors, CSM Corporation's Customer Service score is rated right above Marcus Theatre, and is preceded by CBRE.
| COMPANY | Customer Service Score | |
|---|---|---|
| White Lodging | 4.1/5 |
| Harley-Davidson | 3.8/5 |
| CBRE | 3.7/5 |
| CSM Corporation | 3.5/5 |
| Marcus Theatre | 2.9/5 |
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CSM Corporation as an Employer
3.3/5
CSM Corporation has a 3.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
CSM Corporation scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of CSM Corporation would recommend the brand to a friend. ENPS measures how likely CSM Corporation employees would recommend working at CSM Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
