-50
NPS
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Culligan International
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About Culligan International's Brand
Water for All the Ways You Live, Work, and Play, from Culligan. Among its major competitors, Culligan International is ranked in 5th place for NPS while The Home Depot is 1st, and Rain Bird is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Culligan International Ranking
- #4 / 4 of its competitors
Culligan International NPS
Culligan International's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Culligan International's customers would recommend using the product based on a scale of -100 to 100.
Culligan International Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Culligan International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Feb 2024 -50 | Feb 2024 | -50 |
How Other Brands Compare
Culligan International is ranked #4 for NPS among its competitors. The Home Depot and Pentair come in first and second, with Lowe's Home Improvement coming in at third.
Culligan International |  The Home Depot |  Lowe's Home Improvement |  Pentair | |
| Global Ranking | #- | #86 | #128 | #- |
| NPS | -50 | 21 | -4 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $136.70B | $10.36B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Culligan International NPS vs. Competitors
Compared to its competitors, Culligan International's NPS is rated right below Lowe's Home Improvement.
| COMPANY | NPS Score | |
|---|---|---|
| The Home Depot | 21 |
 | Rain Bird | 10 |
| Pentair | 7 |
 | Brita | N/A |
| Lowe's Home Improvement | -4 |
| Culligan International | -50 |
Culligan International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Culligan International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Culligan International Customer Loyalty vs. Competitors
Compared to its competitors, Culligan International's Customer Loyalty score is rated right above Pentair.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Culligan International | 100% |
| Pentair | 82% |
| The Home Depot | 81% |
| Rain Bird | 79% |
| Lowe's Home Improvement | 77% |
| Brita | N/A |
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Culligan International Product Quality
4/5
Culligan International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Culligan International Product Information
Culligan International’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.culligan.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Consumer Services
Energy
Culligan International Product Quality vs. Competitors
Compared to its competitors, Culligan International's Product Quality score is rated right above Rain Bird.
| COMPANY | Product Quality Score | |
|---|---|---|
| Culligan International | 4/5 |
| Rain Bird | 3.8/5 |
| The Home Depot | 3.6/5 |
| Pentair | 3.5/5 |
| Lowe's Home Improvement | 3.1/5 |
| Brita | N/A |
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Culligan International Pricing
Culligan International ROI & Value For Money
2.2/5
Culligan International has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Culligan International Pricing vs. Competitors
Compared to its competitors, Culligan International's ROI score is rated right above Brita, and is preceded by Lowe's Home Improvement.
| COMPANY | Pricing Score | |
|---|---|---|
| Rain Bird | 3.6/5 |
| The Home Depot | 3.6/5 |
| Pentair | 3.5/5 |
| Lowe's Home Improvement | 3/5 |
| Culligan International | 2.2/5 |
| Brita | N/A |
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Culligan International Customer Satisfaction (CSAT)
Culligan International Customer Satisfaction (CSAT) Score
100 / 100
Culligan International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Culligan International Customer Satisfaction vs. Competitors
Compared to its competitors, Culligan International's Customer Satisfaction score is rated right above Rain Bird.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Culligan International | 100% |
| Rain Bird | 73% |
| The Home Depot | 68% |
| Pentair | 64% |
| Lowe's Home Improvement | 40% |
| Brita | 0% |
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Culligan International Customer Service
2.2/5
Culligan International has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Culligan International's Customer Service
Address
Rosamond, IL
Website
http://www.culligan.com/
Phone Number
1-800-CULLIGAN
Culligan International Customer Service vs. Competitors
Compared to its competitors, Culligan International's Customer Service score is rated right above Brita, and is preceded by Lowe's Home Improvement.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rain Bird | 3.6/5 |
| The Home Depot | 3.5/5 |
| Pentair | 3.4/5 |
| Lowe's Home Improvement | 2.9/5 |
| Culligan International | 2.2/5 |
| Brita | N/A |
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Consumer vs. Employees
Culligan International scored a -50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Culligan International would recommend the brand to a friend. ENPS measures how likely Culligan International employees would recommend working at Culligan International to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
