-50
NPS
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Cybex
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About Cybex's Brand
Cybex is a leading fitness manufacturer of premium exercise equipment designed to improve physical well being, function and performance. Among its major competitors, Cybex is ranked in 5th place for NPS while TRUE Search is 1st, and iFIT is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Cybex Ranking
- #4 / 4 of its competitors
Cybex NPS
Cybex's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Cybex's customers would recommend using the product based on a scale of -100 to 100.
Cybex Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Cybex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 -50 | Dec 2022 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cybex NPS vs. Competitors
Compared to its competitors, Cybex's NPS is rated right below Precor.
| COMPANY | NPS Score | |
|---|---|---|
 | TRUE Search | 29 |
 | iFIT | 28 |
 | Nautilus | 17 |
 | Precor | -21 |
| Cybex | -50 |
Cybex Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Cybex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cybex Customer Loyalty vs. Competitors
Compared to its competitors, Cybex's Customer Loyalty score is rated right below Precor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| iFIT | 80% |
| TRUE Search | 74% |
| Nautilus | 68% |
| Precor | 66% |
| Cybex | 55% |
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Cybex Product Quality
3.7/5
Cybex has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Cybex Product Information
Cybex’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.cybexintl.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Cybex Product Quality vs. Competitors
Compared to its competitors, Cybex's Product Quality score is rated right above TRUE Search.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cybex | 3.7/5 |
| TRUE Search | 3.6/5 |
| iFIT | 3.4/5 |
| Precor | 3.3/5 |
| Nautilus | 3.2/5 |
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Cybex Pricing
Cybex ROI & Value For Money
3.5/5
Cybex has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Cybex Pricing vs. Competitors
Compared to its competitors, Cybex's ROI score is rated right above Precor, and is preceded by iFIT.
| COMPANY | Pricing Score | |
|---|---|---|
| TRUE Search | 3.6/5 |
| iFIT | 3.5/5 |
| Cybex | 3.5/5 |
| Precor | 3.2/5 |
| Nautilus | 3.1/5 |
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Cybex Customer Satisfaction (CSAT)
Cybex Customer Satisfaction (CSAT) Score
50 / 100
Cybex has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cybex Customer Satisfaction vs. Competitors
Compared to its competitors, Cybex's Customer Satisfaction score is rated right above Nautilus, and is preceded by TRUE Search.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| iFIT | 78% |
| Precor | 67% |
| TRUE Search | 65% |
| Cybex | 50% |
| Nautilus | 33% |
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Cybex Customer Service
3.5/5
Cybex has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Cybex's Customer Service
Address
10 Trotter Dr, Medway, MA 02053
Website
http://www.cybexintl.com/
Phone Number
(580) 533-5500
Cybex Customer Service vs. Competitors
Compared to its competitors, Cybex's Customer Service score is rated right above iFIT, and is preceded by TRUE Search.
| COMPANY | Customer Service Score | |
|---|---|---|
| TRUE Search | 3.5/5 |
| Cybex | 3.5/5 |
| iFIT | 3.4/5 |
| Nautilus | 3.2/5 |
| Precor | 2.9/5 |
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