17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Nautilus
Marketing or Exec? Claim Your Free Account
About Nautilus' Brand
Nautilus markets a complete line of innovative health and fitness products through direct and retail channels. Among its major competitors, Nautilus is ranked in 4th place for NPS while Technogym is 1st, and Beautycounter is 2nd.Their current market cap is $893.54M
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Nautilus Ranking
- #3 / 4 of its competitors
Nautilus NPS
Nautilus's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Nautilus's customers would recommend using the product based on a scale of -100 to 100.
Nautilus Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Nautilus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Mar 2023 -66 | Mar 2023 | -66 |
May 2023 -25 | May 2023 | -25 |
Oct 2023 0 | Oct 2023 | 0 |
Aug 2024 17 | Aug 2024 | 17 |
How Other Brands Compare
Nautilus is ranked third for NPS among its competitors. Beautycounter and iFIT come in first and second, with Beachbody coming in at #4. Among those competitors, it is the third most valued company.
Nautilus |  Beachbody |  iFIT |  Beautycounter | |
| Global Ranking | #- | #220 | #316 | #- |
| NPS | 17 | 16 | 28 | 83 |
| Valuation Updated every 24 hours for public companies | $893.54M | $65.23M | - | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nautilus NPS vs. Competitors
Compared to its competitors, Nautilus's NPS is rated right above Beachbody, and is preceded by iFIT.
| COMPANY | NPS Score | |
|---|---|---|
 | Technogym | 100 |
| Beautycounter | 83 |
| iFIT | 28 |
| Nautilus | 17 |
| Beachbody | 16 |
 | Huami | 0 |
 | Health tech | N/A |
 | Outdoor Voices | N/A |
 | Cybex | -50 |
Nautilus Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Nautilus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nautilus Customer Loyalty vs. Competitors
Compared to its competitors, Nautilus's Customer Loyalty score is rated right above Cybex, and is preceded by Beautycounter.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Technogym | 89% |
| iFIT | 80% |
| Beachbody | 77% |
| Beautycounter | 73% |
| Nautilus | 68% |
| Cybex | 55% |
| Huami | N/A |
| Health tech | N/A |
| Outdoor Voices | N/A |
Unlock Nautilus Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nautilus Customer Loyalty vs. Competitors data and gain insights into your customers today.
Nautilus Product Quality
3.2/5
Nautilus has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Nautilus' overall Product Quality score rated by its users and customers.
Nautilus Product Information
Nautilus’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.nautilusinc.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Nautilus Product Quality vs. Competitors
Compared to its competitors, Nautilus's Product Quality score is rated right above Huami, and is preceded by iFIT.
| COMPANY | Product Quality Score | |
|---|---|---|
| Outdoor Voices | 5/5 |
| Technogym | 4.2/5 |
| Beachbody | 3.9/5 |
| Beautycounter | 3.9/5 |
| Cybex | 3.7/5 |
| iFIT | 3.4/5 |
| Nautilus | 3.2/5 |
| Huami | N/A |
| Health tech | N/A |
Unlock Nautilus Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nautilus Product Quality vs. Competitors data and gain insights into your customers today.
Nautilus Pricing
Nautilus ROI & Value For Money
3.1/5
Nautilus has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nautilus' overall ROI score rated by its users and customers.
Nautilus Pricing vs. Competitors
Compared to its competitors, Nautilus's ROI score is rated right above Huami, and is preceded by Cybex.
| COMPANY | Pricing Score | |
|---|---|---|
| Beautycounter | 4.2/5 |
| Technogym | 3.7/5 |
| iFIT | 3.5/5 |
| Beachbody | 3.5/5 |
| Cybex | 3.5/5 |
| Nautilus | 3.1/5 |
| Huami | N/A |
| Health tech | N/A |
| Outdoor Voices | N/A |
Unlock Nautilus ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nautilus ROI vs. Competitors data and gain insights into your customers today.
Nautilus Customer Satisfaction (CSAT)
Nautilus Customer Satisfaction (CSAT) Score
33 / 100
Nautilus has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nautilus Customer Satisfaction vs. Competitors
Compared to its competitors, Nautilus's Customer Satisfaction score is rated right above Huami, and is preceded by Cybex.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Technogym | 100% |
| iFIT | 78% |
| Beachbody | 63% |
| Beautycounter | 50% |
| Cybex | 50% |
| Nautilus | 33% |
| Huami | 0% |
| Health tech | 0% |
| Outdoor Voices | 0% |
Unlock Nautilus Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nautilus Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Nautilus Customer Service
3.2/5
Nautilus has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Nautilus' overall Customer Service score rated by its users and customers.
About Nautilus's Customer Service
Address
17750 SE 6th Way, Vancouver, WA 98683
Website
http://www.nautilusinc.com
Phone Number
+1 (800) 628-8458
Nautilus Customer Service vs. Competitors
Compared to its competitors, Nautilus's Customer Service score is rated right above Huami, and is preceded by Technogym.
| COMPANY | Customer Service Score | |
|---|---|---|
| Beautycounter | 4.1/5 |
| Beachbody | 3.5/5 |
| Cybex | 3.5/5 |
| iFIT | 3.4/5 |
| Technogym | 3.4/5 |
| Nautilus | 3.2/5 |
| Huami | N/A |
| Health tech | N/A |
| Outdoor Voices | N/A |
Unlock Nautilus Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nautilus Customer Service vs. Competitors data and gain insights into your customers today.
Nautilus as an Employer
Consumer vs. Employees
Nautilus scored a 17 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Nautilus would recommend the brand to a friend. ENPS measures how likely Nautilus employees would recommend working at Nautilus to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
