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NPS
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Cymer
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About Cymer's Brand
Cymer (Nasdaq: CYMI) is the market leader in developing light sources, used by chipmakers worldwide to pattern advanced semiconductor Among its major competitors, Cymer is ranked in 5th place for NPS while Cubic Corporation is 1st, and ASML is 2nd.Their current market cap is $249.35B
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Cymer Ranking
- #4 / 4 of its competitors
Cymer NPS
Cymer's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Cymer's customers would recommend using the product based on a scale of -100 to 100.
Cymer Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Cymer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2024 0 | Aug 2024 | 0 |
Jul 2025 0 | Jul 2025 | 0 |
How Other Brands Compare
Cymer is ranked #4 for NPS among its competitors. ASML and TSMC come in first and second, with Lam Research coming in at third. Among those competitors, it is the third most valued company behind TSMC.
Cymer |  ASML |  TSMC |  Lam Research | |
| Global Ranking | #- | #837 | #- | #- |
| NPS | 0 | 42 | 30 | 2 |
| Valuation Updated every 24 hours for public companies | $249.35B | - | $633.69B | $89.88B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cymer NPS vs. Competitors
Compared to its competitors, Cymer's NPS is rated right below Lam Research.
| COMPANY | NPS Score | |
|---|---|---|
 | Cubic Corporation | 49 |
| ASML | 42 |
| TSMC | 30 |
| Lam Research | 2 |
| Cymer | 0 |
Cymer Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cymer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cymer Customer Loyalty vs. Competitors
Compared to its competitors, Cymer's Customer Loyalty score is rated right above TSMC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cymer | 100% |
| TSMC | 82% |
| Cubic Corporation | 81% |
| ASML | 81% |
| Lam Research | 79% |
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Cymer Product Quality
4.5/5
Cymer has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Cymer Product Information
Cymer’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.cymer.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Hardware and Devices
Cymer Product Quality vs. Competitors
Compared to its competitors, Cymer's Product Quality score is rated right above Cubic Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cymer | 4.5/5 |
| Cubic Corporation | 4.4/5 |
| ASML | 4/5 |
| TSMC | 3.9/5 |
| Lam Research | 3.7/5 |
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Cymer Pricing
Cymer ROI & Value For Money
4/5
Cymer has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Cymer Pricing vs. Competitors
Compared to its competitors, Cymer's ROI score is rated right above Cubic Corporation, and is preceded by TSMC.
| COMPANY | Pricing Score | |
|---|---|---|
| ASML | 4.1/5 |
| TSMC | 4.1/5 |
| Cymer | 4/5 |
| Cubic Corporation | 3.8/5 |
| Lam Research | 3.7/5 |
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Cymer Customer Satisfaction (CSAT)
Cymer Customer Satisfaction (CSAT) Score
100 / 100
Cymer has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cymer Customer Satisfaction vs. Competitors
Compared to its competitors, Cymer's Customer Satisfaction score is rated right above Cubic Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cymer | 100% |
| Cubic Corporation | 90% |
| ASML | 79% |
| TSMC | 79% |
| Lam Research | 72% |
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Cymer Customer Service
4.5/5
Cymer has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Cymer's Customer Service
Address
17075 Thornmint Ct., San Diego, CA 92127
Website
http://www.cymer.com
Phone Number
8583856020
Cymer Customer Service vs. Competitors
Compared to its competitors, Cymer's Customer Service score is rated right above ASML.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cymer | 4.5/5 |
| ASML | 4.1/5 |
| TSMC | 4/5 |
| Cubic Corporation | 3.8/5 |
| Lam Research | 3.6/5 |
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Cymer as an Employer
3.8/5
Cymer has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Cymer scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Cymer would recommend the brand to a friend. ENPS measures how likely Cymer employees would recommend working at Cymer to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
