23
NPS
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Dagne Dover
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About Dagne Dover's Brand
Designed for a life in motion, Dagne Dover creates handbags for every lifestyle. Among its major competitors, Dagne Dover is ranked in 3rd place for NPS while Kate Spade is 1st, and Michael Kors is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Dagne Dover Ranking
- #2 / 4 of its competitors
Dagne Dover NPS
Dagne Dover's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Dagne Dover's customers would recommend using the product based on a scale of -100 to 100.
Dagne Dover Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Dagne Dover NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 36 | May 2022 | 36 |
Jul 2022 42 | Jul 2022 | 42 |
Sep 2022 30 | Sep 2022 | 30 |
Jan 2023 36 | Jan 2023 | 36 |
Feb 2023 31 | Feb 2023 | 31 |
Apr 2023 27 | Apr 2023 | 27 |
Oct 2023 35 | Oct 2023 | 35 |
Dec 2023 32 | Dec 2023 | 32 |
Jan 2024 34 | Jan 2024 | 34 |
Apr 2024 29 | Apr 2024 | 29 |
Jun 2024 32 | Jun 2024 | 32 |
Dec 2024 22 | Dec 2024 | 22 |
How Other Brands Compare
Dagne Dover is ranked second for NPS among its competitors. Kate Spade and Tory Burch come in first and third, with Marc Jacobs coming in at #4.
Dagne Dover |  Marc Jacobs |  Tory Burch |  Kate Spade | |
| Global Ranking | #- | #372 | #373 | #721 |
| NPS | 23 | 19 | 22 | 41 |
| Valuation Updated every 24 hours for public companies | - | $6.88B | $105.71B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dagne Dover NPS by Gender
Dagne Dover's NPS was rated 14 by Female customers on Comparably.
Female
14
Dagne Dover's NPS was rated 14 by Female customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Male
N/A
Dagne Dover's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Dagne Dover NPS by Usage
Dagne Dover's NPS was rated 0 points by customers who have used Dagne Dover's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Dagne Dover NPS vs. Competitors
Compared to its competitors, Dagne Dover's NPS is rated right above Tory Burch, and is preceded by Michael Kors.
| COMPANY | NPS Score | |
|---|---|---|
| Kate Spade | 41 |
 | Michael Kors | 23 |
| Dagne Dover | 23 |
| Tory Burch | 22 |
| Marc Jacobs | 19 |
Dagne Dover Customer Reviews
Out of the 4 Dagne Dover customer reviews 3 were positive and 1 was constructive. Dagne Dover customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Dagne Dover Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Dagne Dover users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dagne Dover Customer Loyalty Score by Gender
Dagne Dover's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Dagne Dover Customer Loyalty Score by Usage
Dagne Dover's Customer Loyalty score was rated 100% by customers who have used Dagne Dover's products/services for 2 to 5 Years.
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Dagne Dover Customer Loyalty vs. Competitors
Compared to its competitors, Dagne Dover's Customer Loyalty score is rated right below Marc Jacobs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tory Burch | 81% |
| Michael Kors | 80% |
| Kate Spade | 78% |
| Marc Jacobs | 75% |
| Dagne Dover | 72% |
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Dagne Dover Product Quality
3.7/5
Dagne Dover has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Dagne Dover Product Information
Dagne Dover’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.dagnedover.com
- Company Size
- 11-50 Employees
Industry
Fashion and Beauty
Quick Insights into Dagne Dover Product Quality
Dagne Dover's Product Quality score was rated highest by Female customers.
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Ranked Dagne Dover Product Quality the Highest
Dagne Dover Product Quality Score by Gender
Dagne Dover's Product Quality score was rated 3.2 by Female customers on Comparably.
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Female
3.2/5
Male
N/A
Dagne Dover Product Quality Score by Usage
Dagne Dover's Product Quality score was rated 2.9 stars by customers who have used Dagne Dover's products/services for 2 to 5 Years.
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Dagne Dover Product Quality vs. Competitors
Compared to its competitors, Dagne Dover's Product Quality score is rated right below Marc Jacobs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kate Spade | 4.2/5 |
| Tory Burch | 4/5 |
| Michael Kors | 3.8/5 |
| Marc Jacobs | 3.8/5 |
| Dagne Dover | 3.7/5 |
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Dagne Dover Pricing
Dagne Dover ROI & Value For Money
3.4/5
Dagne Dover has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Dagne Dover ROI
Dagne Dover's ROI score was rated highest by Female customers.
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Ranked Dagne Dover ROI the Highest
Dagne Dover ROI Score by Gender
Dagne Dover's ROI score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
Dagne Dover ROI Score by Usage
Dagne Dover's ROI score was rated 2.7 stars by customers who have used Dagne Dover's products/services for 2 to 5 Years.
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Dagne Dover Pricing vs. Competitors
Compared to its competitors, Dagne Dover's ROI score is rated right below Marc Jacobs.
| COMPANY | Pricing Score | |
|---|---|---|
| Kate Spade | 4.1/5 |
| Tory Burch | 3.8/5 |
| Michael Kors | 3.7/5 |
| Marc Jacobs | 3.6/5 |
| Dagne Dover | 3.4/5 |
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Dagne Dover Customer Satisfaction (CSAT)
Dagne Dover Customer Satisfaction (CSAT) Score
66 / 100
Dagne Dover has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dagne Dover Customer Satisfaction
Dagne Dover's Customer Satisfaction score was rated highest by Female customers.
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Ranked Dagne Dover Customer Satisfaction the Highest
Dagne Dover Customer Satisfaction Score by Gender
Dagne Dover's Customer Satisfaction score was rated 57 by Female customers on Comparably.
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57 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
Dagne Dover Customer Satisfaction Score by Usage
Dagne Dover's Customer Satisfaction score was rated 40 points by customers who have used Dagne Dover's products/services for 2 to 5 Years.
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Dagne Dover Customer Satisfaction vs. Competitors
Compared to its competitors, Dagne Dover's Customer Satisfaction score is rated right below Marc Jacobs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kate Spade | 85% |
| Michael Kors | 73% |
| Tory Burch | 71% |
| Marc Jacobs | 71% |
| Dagne Dover | 66% |
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Dagne Dover Customer Service
3.3/5
Dagne Dover has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Dagne Dover's Customer Service
Address
515 Greenwich Street, New York City, NY 10013
Website
http://www.dagnedover.com
Phone Number
6469346528
Quick Insights into Dagne Dover Customer Service
Dagne Dover's Customer Service score was rated highest by Female customers.
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Ranked Dagne Dover Customer Service the Highest
Dagne Dover Customer Service Score by Gender
Dagne Dover's Customer Service score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Dagne Dover Customer Service Score by Usage
Dagne Dover's Customer Service score was rated 2.6 stars by customers who have used Dagne Dover's products/services for 2 to 5 Years.
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Dagne Dover Customer Service vs. Competitors
Compared to its competitors, Dagne Dover's Customer Service score is rated right below Marc Jacobs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kate Spade | 4.1/5 |
| Tory Burch | 3.9/5 |
| Michael Kors | 3.7/5 |
| Marc Jacobs | 3.5/5 |
| Dagne Dover | 3.3/5 |
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Dagne Dover as an Employer
3.4/5
Dagne Dover has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Dagne Dover scored a 23 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Dagne Dover would recommend the brand to a friend. ENPS measures how likely Dagne Dover employees would recommend working at Dagne Dover to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
