14
NPS
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data.ai
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About data.ai's Brand
data.ai is the mobile standard and the trusted source for the digital economy. Our vision is to be the first Unified Data AI company that combines consumer and market data to provide insights powered by artificial intelligence. We passionately serve enterprise clients to create winning digital experiences for their customers. We care deeply about our high performance culture and operate as a global team. We have set excellence as our standard, hold each other accountable, continuously push innovation and win with style. We are a remote-first company as we trust our people to get it done from the location that works for them. Among its major competitors, data.ai is ranked in 3rd place for NPS while Mobile Action is 1st, and SurveyMonkey is 2nd.Their current valuation is $450.00M
Brand at a Glance
62%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
data.ai Ranking
- #3 / 4 of its competitors
data.ai NPS
data.ai's Net Promoter Score (NPS) is a 14 with 41% Promoters, 32% Passives, and 27% Detractors. Net Promoter Score tracks whether data.ai's customers would recommend using the product based on a scale of -100 to 100.
data.ai Overall NPS
| 41% | Promoters |
|---|---|
| 32% | Passives |
| 27% | Detractors |
data.ai NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Aug 2020 14 | Aug 2020 | 14 |
Oct 2020 12 | Oct 2020 | 12 |
Dec 2020 6 | Dec 2020 | 6 |
Jan 2021 10 | Jan 2021 | 10 |
Feb 2021 16 | Feb 2021 | 16 |
Apr 2021 20 | Apr 2021 | 20 |
Feb 2023 18 | Feb 2023 | 18 |
Mar 2023 12 | Mar 2023 | 12 |
How Other Brands Compare
data.ai is ranked third for NPS among its competitors. Mobile Action and SurveyMonkey come in first and second, with Localytics coming in at #4. Among those competitors, it is the third most valued company behind SurveyMonkey.
data.ai |  SurveyMonkey |  Localytics |  Mobile Action | |
| Global Ranking | #- | #409 | #- | #- |
| NPS | 14 | 54 | 13 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $450.00M | $2.72B | $200.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
data.ai NPS by Usage
data.ai's NPS was rated -25 points by customers who have used data.ai's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
data.ai NPS vs. Competitors
Compared to its competitors, data.ai's NPS is rated right above Localytics, and is preceded by SurveyMonkey.
| COMPANY | NPS Score | |
|---|---|---|
| Mobile Action | 100 |
| SurveyMonkey | 54 |
| data.ai | 14 |
| Localytics | 13 |
 | Sensor Tower | -10 |
 | Apptopia Inc | -100 |
data.ai Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of data.ai users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
data.ai Customer Loyalty vs. Competitors
Compared to its competitors, data.ai's Customer Loyalty score is rated right above Localytics, and is preceded by Sensor Tower.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mobile Action | 100% |
| Apptopia Inc | 100% |
| SurveyMonkey | 81% |
| Sensor Tower | 63% |
| data.ai | 62% |
| Localytics | 55% |
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data.ai Product Quality
3.7/5
data.ai has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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data.ai Product Information
data.ai serves markets in the United States, Asia, China, Europe, Japan, and United Kingdom. data.ai supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
data.ai’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.data.ai/
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Mobile App
Languages Supported
English
Chinese (Traditional)
French
German
Chinese (Simplified)
Japanese
Korean
Russian
Product Type
Campaign Management Software
Analytics Software
Marketing Analytics Software
Web Analytics Software
Competitive Intelligence Software
Application Lifecycle Management Software
Mobile Analytics Software
Quick Insights into data.ai Product Quality
data.ai's Product Quality score was rated highest by customers who have used data.ai's products/services for 1 to 2 Years.
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Ranked data.ai Product Quality the Highest
data.ai Product Quality Score by Usage
data.ai's Product Quality score was rated 3.5 stars by customers who have used data.ai's products/services for 1 to 2 Years.
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data.ai Product Quality vs. Competitors
Compared to its competitors, data.ai's Product Quality score is rated right above Localytics, and is preceded by SurveyMonkey.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mobile Action | 5/5 |
| SurveyMonkey | 4.2/5 |
| data.ai | 3.7/5 |
| Localytics | 3.7/5 |
| Sensor Tower | 3.5/5 |
| Apptopia Inc | 1.5/5 |
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data.ai Pricing
data.ai ROI & Value For Money
3.4/5
data.ai has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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data.ai Pricing Plans
data.ai has a pricing structure that accommodates medium and large businesses.
Who Uses data.ai?
Medium Businesses
Large Enterprises
data.ai Pricing vs. Competitors
Compared to its competitors, data.ai's ROI score is rated right above Sensor Tower, and is preceded by SurveyMonkey.
| COMPANY | Pricing Score | |
|---|---|---|
| Mobile Action | 5/5 |
| SurveyMonkey | 4.3/5 |
| data.ai | 3.4/5 |
| Sensor Tower | 3.3/5 |
| Localytics | 3/5 |
| Apptopia Inc | 1.5/5 |
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data.ai Customer Satisfaction (CSAT)
data.ai Customer Satisfaction (CSAT) Score
100 / 100
data.ai has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
data.ai Customer Satisfaction vs. Competitors
Compared to its competitors, data.ai's Customer Satisfaction score is rated right above SurveyMonkey.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| data.ai | 100% |
| SurveyMonkey | 83% |
| Localytics | 50% |
| Sensor Tower | 40% |
| Mobile Action | 0% |
| Apptopia Inc | 0% |
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data.ai Customer Service
3.7/5
data.ai has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About data.ai's Customer Service
Address
23 Geary Street, Suite 800, San Francisco, CA 94108
Website
https://www.data.ai/
data.ai's Social Links
data.ai Customer Service vs. Competitors
Compared to its competitors, data.ai's Customer Service score is rated right above Sensor Tower, and is preceded by SurveyMonkey.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mobile Action | 5/5 |
| SurveyMonkey | 4.2/5 |
| data.ai | 3.7/5 |
| Sensor Tower | 3.4/5 |
| Localytics | 3.1/5 |
| Apptopia Inc | 1.5/5 |
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data.ai as an Employer
3.8/5
data.ai has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
data.ai scored a 14 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of data.ai would recommend the brand to a friend. ENPS measures how likely data.ai employees would recommend working at data.ai to a friend.
Net Promoter Score
14
NPS Score
| 41% | Promoters |
|---|---|
| 32% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 41% | Promoters |
|---|---|
| 13% | Passive |
| 46% | Detractors |
