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NPS
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Daugherty Business Solutions
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About Daugherty Business Solutions' Brand
Daugherty Business Solutions is a strategic management and technology consulting partner with a 30+ year history of delivering mission critical solutions. Among its major competitors, Daugherty Business Solutions is ranked in 5th place for NPS while Accenture (Global) is 1st, and Deloitte (US) is 2nd.Their current valuation is $4.92B
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Daugherty Business Solutions Ranking
- #4 / 4 of its competitors
Daugherty Business Solutions NPS
Daugherty Business Solutions's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Daugherty Business Solutions's customers would recommend using the product based on a scale of -100 to 100.
Daugherty Business Solutions Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Daugherty Business Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
How Other Brands Compare
Daugherty Business Solutions is ranked #4 for NPS among its competitors. Deloitte (US) and Slalom Consulting come in first and second, with Accenture coming in at third. Among those competitors, it is the lowest valued company behind Accenture.
Daugherty Business Solutions |  Accenture |  Deloitte (US) |  Slalom Consulting | |
| Global Ranking | #- | #124 | #154 | #561 |
| NPS | 0 | 20 | 27 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $4.92B | $168.12B | $4.87B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Daugherty Business Solutions NPS vs. Competitors
Compared to its competitors, Daugherty Business Solutions's NPS is rated right below Accenture.
| COMPANY | NPS Score | |
|---|---|---|
 | Accenture (Global) | 28 |
| Deloitte (US) | 27 |
| Slalom Consulting | 23 |
| Accenture | 20 |
| Daugherty Business Solutions | 0 |
Daugherty Business Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Daugherty Business Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Daugherty Business Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Daugherty Business Solutions's Customer Loyalty score is rated right above Accenture (Global).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Daugherty Business Solutions | 100% |
| Accenture (Global) | 75% |
| Slalom Consulting | 75% |
| Deloitte (US) | 72% |
| Accenture | 71% |
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Daugherty Business Solutions Product Quality
2.2/5
Daugherty Business Solutions has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Daugherty Business Solutions Product Information
Daugherty Business Solutions’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.daugherty.com/
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Daugherty Business Solutions Product Quality vs. Competitors
Compared to its competitors, Daugherty Business Solutions's Product Quality score is rated right below Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Accenture (Global) | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| Slalom Consulting | 3.8/5 |
| Accenture | 3.7/5 |
| Daugherty Business Solutions | 2.2/5 |
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Daugherty Business Solutions Pricing
Daugherty Business Solutions ROI & Value For Money
2.5/5
Daugherty Business Solutions has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Daugherty Business Solutions Pricing vs. Competitors
Compared to its competitors, Daugherty Business Solutions's ROI score is rated right below Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| Slalom Consulting | 4/5 |
| Deloitte (US) | 3.9/5 |
| Accenture (Global) | 3.8/5 |
| Accenture | 3.6/5 |
| Daugherty Business Solutions | 2.5/5 |
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Daugherty Business Solutions Customer Satisfaction (CSAT)
Daugherty Business Solutions Customer Satisfaction (CSAT) Score
50 / 100
Daugherty Business Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Daugherty Business Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Daugherty Business Solutions's Customer Satisfaction score is rated right below Slalom Consulting.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Accenture (Global) | 77% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Slalom Consulting | 70% |
| Daugherty Business Solutions | 50% |
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Daugherty Business Solutions Customer Service
2.5/5
Daugherty Business Solutions has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Daugherty Business Solutions's Customer Service
Address
3 Cityplace Dr #400, Saint Louis, MO 63141
Website
https://www.daugherty.com/
Phone Number
3144328200
Daugherty Business Solutions's Social Links
Daugherty Business Solutions Customer Service vs. Competitors
Compared to its competitors, Daugherty Business Solutions's Customer Service score is rated right below Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Accenture (Global) | 4/5 |
| Slalom Consulting | 4/5 |
| Deloitte (US) | 3.9/5 |
| Accenture | 3.8/5 |
| Daugherty Business Solutions | 2.5/5 |
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Daugherty Business Solutions as an Employer
2.9/5
Daugherty Business Solutions has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Daugherty Business Solutions
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Daugherty Business Solutions scored a 0 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Daugherty Business Solutions would recommend the brand to a friend. ENPS measures how likely Daugherty Business Solutions employees would recommend working at Daugherty Business Solutions to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 35% | Promoters |
|---|---|
| 15% | Passive |
| 50% | Detractors |
