36
NPS
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Degreed
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About Degreed's Brand
"Leverage the entire learning ecosystem! Organizations and individuals use Degreed to find, track, and recognize ALL learning." Among its major competitors, Degreed is ranked in 3rd place for NPS while Everwise is 1st, and Udemy is 2nd.Their current valuation is $350.00M
Brand at a Glance
76%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Degreed CMO
Marc Eberhart
Marc Eberhart serves as the Chief Marketing Officer of Degreed. Marc started at Degreed in Nov of 2014. Marc currently resides in the San Francisco Bay Area.
Degreed Ranking
- #2 / 4 of its competitors
Degreed NPS
Degreed's Net Promoter Score (NPS) is a 36 with 56% Promoters, 24% Passives, and 20% Detractors. Net Promoter Score tracks whether Degreed's customers would recommend using the product based on a scale of -100 to 100.
Degreed Overall NPS
| 56% | Promoters |
|---|---|
| 24% | Passives |
| 20% | Detractors |
Degreed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 42 | Jan 2022 | 42 |
Feb 2022 39 | Feb 2022 | 39 |
Apr 2022 41 | Apr 2022 | 41 |
Jun 2022 40 | Jun 2022 | 40 |
Oct 2022 38 | Oct 2022 | 38 |
Nov 2022 35 | Nov 2022 | 35 |
Feb 2023 35 | Feb 2023 | 35 |
Mar 2023 34 | Mar 2023 | 34 |
Jun 2023 32 | Jun 2023 | 32 |
Nov 2023 34 | Nov 2023 | 34 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 35 | May 2024 | 35 |
How Other Brands Compare
Degreed is ranked second for NPS among its competitors. Udemy and Coursera come in first and third, with EdCast coming in at #4. Among those competitors, it is the third most valued company behind Coursera.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Degreed NPS by Gender
Degreed's NPS was rated 72 by Female customers on Comparably.
Female
72
Degreed's NPS was rated 72 by Female customers on Comparably.
86%
Promoters
0%
Passives
14%
Detractors
Male
N/A
Degreed's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Degreed NPS by Usage
Degreed's NPS was rated the highest by customers who have used Degreed's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
Degreed Customer Reviews
Out of the 3 Degreed customer reviews 3 were positive and 0 were constructive. Degreed customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Degreed Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Degreed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Degreed Customer Loyalty Score by Gender
Degreed's Customer Loyalty score was rated 87 by Female customers on Comparably.
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Female
87%
Yes
Male
N/A
Yes
Degreed Customer Loyalty Score by Industry
Degreed's Customer Loyalty score was rated 64% by Tech industry customers.
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Degreed Customer Loyalty vs. Competitors
Compared to its competitors, Degreed's Customer Loyalty score is rated right above Coursera, and is preceded by Udemy.
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Degreed Product Quality
4.1/5
Degreed has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Degreed Product Information
Degreed serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Degreed supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Degreed’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Degreed's product the highest.
- Website
- http://degreed.com/
- Company Size
- 51-200 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Polish
Product Type
Workforce Management Software
Learning Management System (LMS) Software
Training Software
Quick Insights into Degreed Product Quality
Degreed's Product Quality score was rated highest by customers who have used Degreed's products/services for 1 to 2 Years, and rated lowest by customers who have used Degreed's products/services for 2 to 5 Years.
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Ranked Degreed Product Quality the Highest
Ranked Degreed Product Quality the Lowest
Degreed Product Quality Score by Gender
Degreed's Product Quality score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Degreed.
Female
4.2/5
Male
N/A
Degreed Product Quality Score by Usage
Degreed's Product Quality score was rated the highest by customers who have used Degreed's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Degreed Product Quality Score by Industry
Degreed's Product Quality score was rated 3.6 stars by Tech industry customers.
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Degreed Product Quality vs. Competitors
Compared to its competitors, Degreed's Product Quality score is rated right above Coursera, and is preceded by Udemy.
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VS
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Degreed Pricing
Degreed ROI & Value For Money
3.8/5
Degreed has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Degreed Pricing Plans
Degreed has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Degreed?
Medium Businesses
Large Enterprises
Quick Insights into Degreed ROI
Degreed's ROI score was rated highest by Female customers.
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Ranked Degreed ROI the Highest
Degreed ROI Score by Gender
Degreed's ROI score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Degreed ROI Score by Industry
Degreed's ROI score was rated 3.4 stars by Tech industry customers.
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Degreed Pricing vs. Competitors
Compared to its competitors, Degreed's ROI score is rated right above Coursera, and is preceded by Udemy.
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Degreed Customer Satisfaction (CSAT)
Degreed Customer Satisfaction (CSAT) Score
77 / 100
Degreed has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
46%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Degreed Customer Satisfaction vs. Competitors
Compared to its competitors, Degreed's Customer Satisfaction score is rated right above Coursera, and is preceded by Udemy.
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Degreed Customer Service
3.9/5
Degreed has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Degreed's Customer Service
Address
445 Bryant Street, San Francisco, CA 94107
Website
http://degreed.com/
Phone Number
800-311-7061
Quick Insights into Degreed Customer Service
Degreed's Customer Service score was rated highest by Female customers.
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Ranked Degreed Customer Service the Highest
Degreed Customer Service Score by Gender
Degreed's Customer Service score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Degreed Customer Service Score by Industry
Degreed's Customer Service score was rated 2.9 stars by Tech industry customers.
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Degreed Customer Service vs. Competitors
Compared to its competitors, Degreed's Customer Service score is rated right above Coursera, and is preceded by Udemy.
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Consumer vs. Employees
Degreed scored a 36 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Degreed would recommend the brand to a friend. ENPS measures how likely Degreed employees would recommend working at Degreed to a friend.
Net Promoter Score
36
NPS Score
| 56% | Promoters |
|---|---|
| 24% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 47% | Promoters |
|---|---|
| 29% | Passive |
| 24% | Detractors |
