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NPS
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Dendreon Pharmaceuticals LLC
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About Dendreon Pharmaceuticals LLC's Brand
Founded on the belief that immunotherapy made from a patient’s own cells holds the key to the future of cancer care, Dendreon is making the battle against cancer personal. We are focused on improving the lives of men living with prostate cancer through the delivery of innovative immunotherapies that harness the power of the body’s immune system to extend life. We’re looking for talented people to join our team that will positively impact the lives of patients. Headquartered in Seal Beach, CA, and with sizable locations in Union City, GA and Seattle, WA, as well as a countrywide Commercial team, we have a diverse offering of exciting opportunities. Backed by Cenbest and Sanpower, multi-national conglomerates, we are well-positioned for transformation and growth. Among its major competitors, Dendreon Pharmaceuticals LLC is ranked in 5th place for NPS while Novartis Pharmaceuticals is 1st, and Gilead Sciences is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Dendreon Pharmaceuticals LLC Ranking
- #3 / 4 of its competitors
Dendreon Pharmaceuticals LLC NPS
Dendreon Pharmaceuticals LLC's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Dendreon Pharmaceuticals LLC's customers would recommend using the product based on a scale of -100 to 100.
Dendreon Pharmaceuticals LLC Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Dendreon Pharmaceuticals LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
May 2026 0 | May 2026 | 0 |
How Other Brands Compare
Dendreon Pharmaceuticals LLC is ranked third for NPS among its competitors. Novartis Pharmaceuticals and Gilead Sciences come in first and second, with Poseida Therapeutics coming in at #4.
Dendreon Pharmaceuticals LLC |  Gilead Sciences |  Novartis Pharmaceuticals |  Poseida Therapeutics | |
| Global Ranking | #- | #478 | #599 | #- |
| NPS | 0 | 20 | 23 | -100 |
| Valuation Updated every 24 hours for public companies | - | $83.65B | - | $600.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dendreon Pharmaceuticals LLC NPS vs. Competitors
Compared to its competitors, Dendreon Pharmaceuticals LLC's NPS is rated right above Clovis Oncology, and is preceded by Kite Pharma.
Dendreon Pharmaceuticals LLC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dendreon Pharmaceuticals LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dendreon Pharmaceuticals LLC Customer Loyalty vs. Competitors
Compared to its competitors, Dendreon Pharmaceuticals LLC's Customer Loyalty score is rated right above Poseida Therapeutics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dendreon Pharmaceuticals LLC | 100% |
| Poseida Therapeutics | 100% |
| Novartis Pharmaceuticals | 80% |
 | Kite Pharma | 72% |
| Gilead Sciences | 71% |
 | bluebird bio | 65% |
 | Clovis Oncology | N/A |
 | Juneau Biosciences | N/A |
 | Janssen Pharmaceutica | N/A |
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Dendreon Pharmaceuticals LLC Product Quality
4/5
Dendreon Pharmaceuticals LLC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Dendreon Pharmaceuticals LLC Product Information
Dendreon Pharmaceuticals LLC’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
Dendreon Pharmaceuticals LLC Product Quality vs. Competitors
Compared to its competitors, Dendreon Pharmaceuticals LLC's Product Quality score is rated right above Clovis Oncology, and is preceded by bluebird bio.
| COMPANY | Product Quality Score | |
|---|---|---|
| bluebird bio | 4.2/5 |
| Dendreon Pharmaceuticals LLC | 4/5 |
| Clovis Oncology | 4/5 |
| Novartis Pharmaceuticals | 3.9/5 |
| Gilead Sciences | 3.8/5 |
| Kite Pharma | 3.7/5 |
| Poseida Therapeutics | 2.5/5 |
| Juneau Biosciences | N/A |
| Janssen Pharmaceutica | N/A |
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Dendreon Pharmaceuticals LLC Pricing
Dendreon Pharmaceuticals LLC ROI & Value For Money
5/5
Dendreon Pharmaceuticals LLC has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Dendreon Pharmaceuticals LLC Pricing vs. Competitors
Compared to its competitors, Dendreon Pharmaceuticals LLC's ROI score is rated right above bluebird bio.
| COMPANY | Pricing Score | |
|---|---|---|
| Dendreon Pharmaceuticals LLC | 5/5 |
| bluebird bio | 4/5 |
| Novartis Pharmaceuticals | 3.8/5 |
| Gilead Sciences | 3.6/5 |
| Kite Pharma | 3.6/5 |
| Poseida Therapeutics | 2.5/5 |
| Clovis Oncology | N/A |
| Juneau Biosciences | N/A |
| Janssen Pharmaceutica | N/A |
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Dendreon Pharmaceuticals LLC Customer Satisfaction (CSAT)
Dendreon Pharmaceuticals LLC Customer Satisfaction (CSAT) Score
100 / 100
Dendreon Pharmaceuticals LLC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dendreon Pharmaceuticals LLC Customer Satisfaction vs. Competitors
Compared to its competitors, Dendreon Pharmaceuticals LLC's Customer Satisfaction score is rated right above bluebird bio.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dendreon Pharmaceuticals LLC | 100% |
| bluebird bio | 83% |
| Novartis Pharmaceuticals | 80% |
| Gilead Sciences | 64% |
| Kite Pharma | 61% |
| Clovis Oncology | 0% |
| Poseida Therapeutics | 0% |
| Juneau Biosciences | 0% |
| Janssen Pharmaceutica | 0% |
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Dendreon Pharmaceuticals LLC Customer Service
5/5
Dendreon Pharmaceuticals LLC has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Dendreon Pharmaceuticals LLC's Customer Service
Address
1700 Saturn Way, Seal Beach, CA 90740
Website
https://www.dendreon.com/Join-Us
Phone Number
562.252.7243
Dendreon Pharmaceuticals LLC Customer Service vs. Competitors
Compared to its competitors, Dendreon Pharmaceuticals LLC's Customer Service score is rated right above Novartis Pharmaceuticals.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dendreon Pharmaceuticals LLC | 5/5 |
| Novartis Pharmaceuticals | 4/5 |
| bluebird bio | 3.9/5 |
| Gilead Sciences | 3.9/5 |
| Kite Pharma | 3.7/5 |
| Poseida Therapeutics | 2.5/5 |
| Clovis Oncology | N/A |
| Juneau Biosciences | N/A |
| Janssen Pharmaceutica | N/A |
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Dendreon Pharmaceuticals LLC as an Employer
4.2/5
Dendreon Pharmaceuticals LLC has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
CEO of Dendreon Pharmaceuticals LLC
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Dendreon Pharmaceuticals LLC scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Dendreon Pharmaceuticals LLC would recommend the brand to a friend. ENPS measures how likely Dendreon Pharmaceuticals LLC employees would recommend working at Dendreon Pharmaceuticals LLC to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
