70
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Divvy
Marketing or Exec? Claim Your Free Account
About Divvy's Brand
Divvy software gives you complete control and real-time visibility into company spending while eliminating the hassle of expense reports. Among its major competitors, Divvy is ranked in 1st place for NPS while Expensify is 2nd, and Brex is 3rd.Their current valuation is $200.00M
Brand at a Glance
70%
Customer Loyalty
4.4/5
Product Quality
4.6/5
Pricing
4.1/5
Customer Service
Divvy Ranking
- #1 / 4 of its competitors
Divvy NPS
Divvy's Net Promoter Score (NPS) is a 70 with 80% Promoters, 10% Passives, and 10% Detractors. Net Promoter Score tracks whether Divvy's customers would recommend using the product based on a scale of -100 to 100.
Divvy Overall NPS
| 80% | Promoters |
|---|---|
| 10% | Passives |
| 10% | Detractors |
Divvy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 79 | Aug 2020 | 79 |
Oct 2021 72 | Oct 2021 | 72 |
Feb 2022 72 | Feb 2022 | 72 |
Jul 2022 67 | Jul 2022 | 67 |
Aug 2022 69 | Aug 2022 | 69 |
Jan 2023 70 | Jan 2023 | 70 |
Feb 2023 70 | Feb 2023 | 70 |
How Other Brands Compare
Divvy is ranked first for NPS among its competitors. Brex and SAP Concur come in second and third, with Coupa Software coming in at #4. Among those competitors, it is the lowest valued company behind SAP Concur.
Divvy |  SAP Concur |  Coupa Software |  Brex | |
| Global Ranking | #- | #453 | #- | #- |
| NPS | 70 | 15 | 13 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $200.00M | $136.17B | $19.11B | $2.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Divvy NPS by Usage
Divvy's NPS was rated the highest by customers who have used Divvy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 79 | 1 to 2 Years | 79 |
Divvy NPS vs. Competitors
Compared to its competitors, Divvy's NPS is rated right above Expensify.
| COMPANY | NPS Score | |
|---|---|---|
| Divvy | 70 |
 | Expensify | 21 |
| Brex | 19 |
| SAP Concur | 15 |
| Coupa Software | 13 |
Divvy Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Divvy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Divvy Customer Loyalty vs. Competitors
Compared to its competitors, Divvy's Customer Loyalty score is rated right above Expensify, and is preceded by Coupa Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Brex | 77% |
| SAP Concur | 75% |
| Coupa Software | 74% |
| Divvy | 70% |
| Expensify | 59% |
Unlock Divvy Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Divvy Customer Loyalty vs. Competitors data and gain insights into your customers today.
Divvy Product Quality
4.4/5
Divvy has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Divvy's overall Product Quality score rated by its users and customers.
Divvy Product Information
Divvy serves markets in the United States. Divvy supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Divvy’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Divvy's product the highest.
- Website
- https://getdivvy.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
SaaS
Small Business Services
Languages Supported
English
Product Type
Time & Expense Software
Expense Management Software
Billing & Invoicing Software
Bookkeeper Software
Travel Management Software
Financial Reporting Software
Accounting Practice Management Software
Quick Insights into Divvy Product Quality
Divvy's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Divvy's Product Quality.
Ranked Divvy Product Quality the Highest
Divvy Product Quality Score by Industry
Divvy's Product Quality score was rated 4.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Divvy Product Quality vs. Competitors
Compared to its competitors, Divvy's Product Quality score is rated right above Brex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Divvy | 4.4/5 |
| Brex | 3.9/5 |
| SAP Concur | 3.7/5 |
| Coupa Software | 3.7/5 |
| Expensify | 3.7/5 |
Unlock Divvy Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Divvy Product Quality vs. Competitors data and gain insights into your customers today.
Divvy Pricing
Divvy ROI & Value For Money
4.6/5
Divvy has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Divvy's overall ROI score rated by its users and customers.
Divvy Pricing Plans
Divvy has a pricing structure that accommodates small and medium businesses.
Who Uses Divvy?
Small Businesses
Medium Businesses
Divvy Pricing vs. Competitors
Compared to its competitors, Divvy's ROI score is rated right above Brex.
| COMPANY | Pricing Score | |
|---|---|---|
| Divvy | 4.6/5 |
| Brex | 3.8/5 |
| Expensify | 3.6/5 |
| Coupa Software | 3.5/5 |
| SAP Concur | 3.4/5 |
Unlock Divvy ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Divvy ROI vs. Competitors data and gain insights into your customers today.
Divvy Customer Satisfaction (CSAT)
Divvy Customer Satisfaction (CSAT) Score
60 / 100
Divvy has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Divvy Customer Satisfaction vs. Competitors
Compared to its competitors, Divvy's Customer Satisfaction score is rated right above Expensify, and is preceded by SAP Concur.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Brex | 75% |
| Coupa Software | 72% |
| SAP Concur | 66% |
| Divvy | 60% |
| Expensify | 53% |
Unlock Divvy Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Divvy Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Divvy Customer Service
4.1/5
Divvy has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Divvy's overall Customer Service score rated by its users and customers.
About Divvy's Customer Service
Address
13707 S 200 W, Draper, UT 84020
Website
https://getdivvy.com/
Phone Number
(385) 352-0374
Divvy's Social Links
Divvy Customer Service vs. Competitors
Compared to its competitors, Divvy's Customer Service score is rated right above Brex.
| COMPANY | Customer Service Score | |
|---|---|---|
| Divvy | 4.1/5 |
| Brex | 3.9/5 |
| Coupa Software | 3.5/5 |
| SAP Concur | 3.4/5 |
| Expensify | 3/5 |
Unlock Divvy Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Divvy Customer Service vs. Competitors data and gain insights into your customers today.
Divvy as an Employer
4.5/5
Divvy has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Divvy scored a 70 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of Divvy would recommend the brand to a friend. ENPS measures how likely Divvy employees would recommend working at Divvy to a friend.
Net Promoter Score
70
NPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 82% | Promoters |
|---|---|
| 18% | Passive |
| 0% | Detractors |
