19
NPS
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Brex
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About Brex's Brand
Among its major competitors, Brex is ranked in 5th place for NPS while Carta is 1st, and Stripe is 2nd.Their current valuation is $2.60B
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Brex Ranking
- #2 / 4 of its competitors
Brex NPS
Brex's Net Promoter Score (NPS) is a 19 with 49% Promoters, 21% Passives, and 30% Detractors. Net Promoter Score tracks whether Brex's customers would recommend using the product based on a scale of -100 to 100.
Brex Overall NPS
| 49% | Promoters |
|---|---|
| 21% | Passives |
| 30% | Detractors |
Brex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 23 | Aug 2023 | 23 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 25 | Nov 2023 | 25 |
Dec 2023 20 | Dec 2023 | 20 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 20 | Mar 2024 | 20 |
Jul 2024 18 | Jul 2024 | 18 |
Sep 2024 16 | Sep 2024 | 16 |
Nov 2024 15 | Nov 2024 | 15 |
May 2025 16 | May 2025 | 16 |
Sep 2025 18 | Sep 2025 | 18 |
How Other Brands Compare
Brex is ranked second for NPS among its competitors. Block and American Express come in first and third, with Coinbase coming in at #4. Among those competitors, it is the lowest valued company behind American Express.
Brex |  American Express |  Block |  Coinbase | |
| Global Ranking | #- | #62 | #67 | #94 |
| NPS | 19 | 18 | 25 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.60B | $127.20B | $97.54B | $8.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brex NPS by Gender
Male customers rated Brex's NPS 45 points higher than Female customers.
Male
58
Brex's NPS was rated 58 by Male customers on Comparably.
75%
Promoters
8%
Passives
17%
Detractors
Female
13
Brex's NPS was rated 13 by Female customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Brex NPS by Ethnicity
Brex's NPS was rated 55 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 55 | Caucasian | 55 |
Brex NPS by Age
Brex's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Brex NPS by Usage
Brex's NPS was rated the highest by customers who have used Brex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
Brex Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Brex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Brex Customer Loyalty Score by Gender
Female customers rated Brex's Customer Loyalty score 17% higher than Male customers.
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Male
70%
Yes
Female
87%
Yes
Brex Customer Loyalty Score by Ethnicity
Brex's Customer Loyalty score was rated 67% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Brex.
67
out of 100
Caucasian
Brex Customer Loyalty Score by Age
Brex's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 82% | 26-30 | 82% |
31-35 64% | 31-35 | 64% |
41-45 40% | 41-45 | 40% |
Brex Customer Loyalty Score by Usage
Brex's Customer Loyalty score was rated the highest by customers who have used Brex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Brex Customer Loyalty Score by Industry
Brex's Customer Loyalty score was rated 80% by Tech industry customers.
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Brex Customer Loyalty vs. Competitors
Compared to its competitors, Brex's Customer Loyalty score is rated right above Affirm, and is preceded by Stripe.
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Brex Product Quality
3.9/5
Brex has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Brex Product Information
Brex’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Brex's product the highest.
- Website
- https://brex.com/
- Company Size
- 501-1,000 Employees
Industry
Furniture
Quick Insights into Brex Product Quality
Brex's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Brex's products/services for Less than 1 Year.
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Ranked Brex Product Quality the Highest
Ranked Brex Product Quality the Lowest
Brex Product Quality Score by Gender
Female customers rated Brex's Product Quality score 0.1 stars higher than Male customers.
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Male
4.1/5
Female
4.2/5
Brex Product Quality Score by Ethnicity
Brex's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
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0
1
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3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Brex Product Quality Score by Age
Brex's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
1
2
3
4
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| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.1 | 31-35 | 4.1 |
41-45 3.5 | 41-45 | 3.5 |
Brex Product Quality Score by Usage
Brex's Product Quality score was rated the highest by customers who have used Brex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Brex Product Quality Score by Industry
Brex's Product Quality score was rated 4.4 stars by Tech industry customers.
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Brex Product Quality vs. Competitors
Compared to its competitors, Brex's Product Quality score is rated right above Stripe, and is preceded by Carta.
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Brex Pricing
Brex ROI & Value For Money
3.8/5
Brex has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Brex Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Brex ROI
Brex's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Brex's products/services for Less than 1 Year.
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Ranked Brex ROI the Highest
Ranked Brex ROI the Lowest
Brex ROI Score by Gender
Male customers rated Brex's ROI score 0.6 stars higher than Female customers.
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Male
4.3/5
Female
3.7/5
Brex ROI Score by Ethnicity
Brex's ROI score was rated 3.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Brex ROI Score by Age
Brex's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.7 | 31-35 | 3.7 |
41-45 4.6 | 41-45 | 4.6 |
Brex ROI Score by Usage
Brex's ROI score was rated the highest by customers who have used Brex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Brex ROI Score by Industry
Brex's ROI score was rated 4.1 stars by Tech industry customers.
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Brex Pricing vs. Competitors
Compared to its competitors, Brex's ROI score is rated right above Stripe, and is preceded by Carta.
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Brex Customer Satisfaction (CSAT)
Brex Customer Satisfaction (CSAT) Score
75 / 100
Brex has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
28%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
4%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brex Customer Satisfaction
Brex's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used Brex's products/services for Less than 1 Year.
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Ranked Brex Customer Satisfaction the Highest
Ranked Brex Customer Satisfaction the Lowest
Brex Customer Satisfaction Score by Gender
Female customers rated Brex's Customer Satisfaction score 16 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Brex Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Brex's Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.
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90 / 100
Very Satisfied
40%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
Brex Customer Satisfaction Score by Age
Brex's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
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40
60
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 31-35 | 80% |
Brex Customer Satisfaction Score by Usage
Brex's Customer Satisfaction score was rated the highest by customers who have used Brex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Brex Customer Satisfaction Score by Industry
Brex's Customer Satisfaction score was rated 78 points by Tech industry customers.
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}Brex Customer Satisfaction vs. Competitors
Compared to its competitors, Brex's Customer Satisfaction score is rated right above Robinhood, and is preceded by Carta.
Unlock Brex Customer Satisfaction vs. Competitors Data
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Brex Customer Service
3.9/5
Brex has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Brex's Customer Service
Address
405 Howard St, California City, CA 94105
Website
https://brex.com/
Brex's Social Links
Quick Insights into Brex Customer Service
Brex's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Brex's products/services for Less than 1 Year.
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Ranked Brex Customer Service the Highest
Ranked Brex Customer Service the Lowest
Brex Customer Service Score by Gender
Male customers rated Brex's Customer Service score 0.6 stars higher than Female customers.
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Male
4.4/5
Female
3.8/5
Brex Customer Service Score by Ethnicity
Brex's Customer Service score was rated 4.4 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Brex Customer Service Score by Age
Brex's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.7 | 26-30 | 4.7 |
31-35 4.2 | 31-35 | 4.2 |
41-45 4.6 | 41-45 | 4.6 |
Brex Customer Service Score by Usage
Brex's Customer Service score was rated the highest by customers who have used Brex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Brex Customer Service Score by Industry
Brex's Customer Service score was rated 4.2 stars by Tech industry customers.
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Brex Customer Service vs. Competitors
Compared to its competitors, Brex's Customer Service score is rated right above Carta.
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Brex as an Employer
Consumer vs. Employees
Brex scored a 19 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Brex would recommend the brand to a friend. ENPS measures how likely Brex employees would recommend working at Brex to a friend.
Net Promoter Score
19
NPS Score
| 49% | Promoters |
|---|---|
| 21% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 58% | Promoters |
|---|---|
| 20% | Passive |
| 22% | Detractors |
