43
NPS
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Duda
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About Duda's Brand
Duda is the leading website builder that enables professionals and agencies to build high-converting, personalized websites at scale. Among its major competitors, Duda is ranked in 2nd place for NPS while WordPress is 1st, and Squarespace is 3rd.Their current valuation is $150.00M
Brand at a Glance
71%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Duda Ranking
- #2 / 4 of its competitors
Duda NPS
Duda's Net Promoter Score (NPS) is a 43 with 65% Promoters, 13% Passives, and 22% Detractors. Net Promoter Score tracks whether Duda's customers would recommend using the product based on a scale of -100 to 100.
Duda Overall NPS
| 65% | Promoters |
|---|---|
| 13% | Passives |
| 22% | Detractors |
Duda NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -50 | Jul 2020 | -50 |
Aug 2020 52 | Aug 2020 | 52 |
May 2021 55 | May 2021 | 55 |
Jun 2021 51 | Jun 2021 | 51 |
Aug 2021 52 | Aug 2021 | 52 |
Jan 2023 54 | Jan 2023 | 54 |
Feb 2023 55 | Feb 2023 | 55 |
Mar 2023 55 | Mar 2023 | 55 |
Aug 2023 48 | Aug 2023 | 48 |
Oct 2024 44 | Oct 2024 | 44 |
Mar 2025 46 | Mar 2025 | 46 |
Apr 2025 44 | Apr 2025 | 44 |
How Other Brands Compare
Duda is ranked second for NPS among its competitors. WordPress and Squarespace come in first and third, with Wix.com coming in at #4. Among those competitors, it is the lowest valued company behind Wix.com.
Duda |  Squarespace |  Wix.com |  WordPress | |
| Global Ranking | #- | #434 | #989 | #- |
| NPS | 43 | 29 | 23 | 53 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $150.00M | $1.70B | $16.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Duda NPS by Usage
Duda's NPS was rated the highest by customers who have used Duda's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
Duda NPS vs. Competitors
Compared to its competitors, Duda's NPS is rated right above Squarespace, and is preceded by WordPress.
| COMPANY | NPS Score | |
|---|---|---|
| WordPress | 53 |
| Duda | 43 |
| Squarespace | 29 |
| Wix.com | 23 |
 | Weebly | 11 |
Duda Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Duda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Duda Customer Loyalty vs. Competitors
Compared to its competitors, Duda's Customer Loyalty score is rated right above Squarespace, and is preceded by Weebly.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WordPress | 100% |
| Wix.com | 79% |
| Weebly | 75% |
| Duda | 71% |
| Squarespace | 69% |
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Duda Product Quality
4/5
Duda has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Duda Product Information
Duda serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Brazil. Duda supports Web devices and offers products for small, medium, and large sized businesses.
Duda’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Duda's product the highest. Reviewers from the Tech industry rated Duda the lowest at 3.9.
- Website
- http://duda.co
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Development Tools Software
Web Design Software
Website Builder Software
Quick Insights into Duda Product Quality
Duda's Product Quality score was rated highest by customers who have used Duda's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Duda Product Quality the Highest
Ranked Duda Product Quality the Lowest
Duda Product Quality Score by Usage
Duda's Product Quality score was rated 4.8 stars by customers who have used Duda's products/services for 5 to 10 Years.
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Duda Product Quality Score by Industry
Duda's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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Duda Product Quality vs. Competitors
Compared to its competitors, Duda's Product Quality score is rated right above Squarespace, and is preceded by WordPress.
| COMPANY | Product Quality Score | |
|---|---|---|
| WordPress | 4.4/5 |
| Duda | 4/5 |
| Squarespace | 4/5 |
| Wix.com | 3.7/5 |
| Weebly | 3.6/5 |
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Duda Pricing
Duda ROI & Value For Money
3.8/5
Duda has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Duda Pricing Plans
Duda has a pricing structure that accommodates small, medium, and large businesses. Starting from $14/month, Duda uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry.
Who Uses Duda?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Duda ROI
Duda's ROI score was rated highest by customers from the Marketing, Advertising and Research industry.
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Ranked Duda ROI the Highest
Duda ROI Score by Industry
Duda's ROI score was rated 4.8 stars by Marketing, Advertising and Research industry customers.
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Duda Pricing vs. Competitors
Compared to its competitors, Duda's ROI score is rated right above Weebly, and is preceded by Squarespace.
| COMPANY | Pricing Score | |
|---|---|---|
| WordPress | 4.4/5 |
| Squarespace | 4.1/5 |
| Duda | 3.8/5 |
| Weebly | 3.6/5 |
| Wix.com | 3.5/5 |
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Duda Customer Satisfaction (CSAT)
Duda Customer Satisfaction (CSAT) Score
88 / 100
Duda has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Duda Customer Satisfaction vs. Competitors
Compared to its competitors, Duda's Customer Satisfaction score is rated right above Wix.com, and is preceded by WordPress.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WordPress | 100% |
| Duda | 87% |
| Wix.com | 51% |
| Squarespace | 20% |
| Weebly | 9% |
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Duda Customer Service
3.5/5
Duda has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Duda's Customer Service
Address
577 College Avenue, Palo Alto, CA 94306
Website
http://duda.co
Duda's Social Links
Duda Customer Service vs. Competitors
Compared to its competitors, Duda's Customer Service score is rated right above Wix.com, and is preceded by WordPress.
| COMPANY | Customer Service Score | |
|---|---|---|
| Squarespace | 3.9/5 |
| WordPress | 3.8/5 |
| Duda | 3.5/5 |
| Wix.com | 3.4/5 |
| Weebly | 2.4/5 |
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Duda as an Employer
3.8/5
Duda has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Duda scored a 43 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Duda would recommend the brand to a friend. ENPS measures how likely Duda employees would recommend working at Duda to a friend.
Net Promoter Score
43
NPS Score
| 65% | Promoters |
|---|---|
| 13% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 70% | Promoters |
|---|---|
| 30% | Passive |
| 0% | Detractors |
