60
NPS
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Dymax Corporation
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About Dymax Corporation's Brand
Dymax is a global leader in light-curable adhesives, dispensing equipment, and UV/LED curing systems, serving industries including medical, electronics, automotive, and aerospace. Founded in 1980, the company is known for its innovative technologies, customer-focused solutions, and collaborative culture that empowers employees to grow, innovate, and make a global impact.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Dymax Corporation NPS
Dymax Corporation's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Dymax Corporation's customers would recommend using the product based on a scale of -100 to 100.
Dymax Corporation Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Dymax Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2024 33 | Jun 2024 | 33 |
Jan 2026 50 | Jan 2026 | 50 |
Apr 2026 60 | Apr 2026 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dymax Corporation NPS by Ethnicity
Dymax Corporation's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Dymax Corporation Customer Reviews
Out of the 2 Dymax Corporation customer reviews 2 were positive and 0 were constructive. Dymax Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Dymax Corporation Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Dymax Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dymax Corporation Customer Loyalty Score by Ethnicity
Dymax Corporation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Dymax Corporation Product Quality
4.1/5
Dymax Corporation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Dymax Corporation Product Information
Dymax Corporation’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://dymax.com/
- Company Size
- 201-500 Employees
Industry
Tech
Chemicals
Quick Insights into Dymax Corporation Product Quality
Dymax Corporation's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Dymax Corporation's Product Quality.
Ranked Dymax Corporation Product Quality the Highest
Dymax Corporation Product Quality Score by Ethnicity
Dymax Corporation's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dymax Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Dymax Corporation Pricing
Dymax Corporation ROI & Value For Money
4/5
Dymax Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Dymax Corporation ROI
Dymax Corporation's ROI score was rated highest by Caucasian customers.
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Ranked Dymax Corporation ROI the Highest
Dymax Corporation ROI Score by Ethnicity
Dymax Corporation's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dymax Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Dymax Corporation Customer Satisfaction (CSAT)
Dymax Corporation Customer Satisfaction (CSAT) Score
100 / 100
Dymax Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dymax Corporation Customer Satisfaction
Dymax Corporation's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Dymax Corporation Customer Satisfaction the Highest
Dymax Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dymax Corporation's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dymax Corporation.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Dymax Corporation Customer Service
4/5
Dymax Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Dymax Corporation's Customer Service
Address
318 Industrial Lane, Torrington, CT 06790
Website
https://dymax.com/
Phone Number
860-482-1010
Dymax Corporation's Social Links
Quick Insights into Dymax Corporation Customer Service
Dymax Corporation's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Dymax Corporation's Customer Service score.
Ranked Dymax Corporation Customer Service the Highest
Dymax Corporation Customer Service Score by Ethnicity
Dymax Corporation's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dymax Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Dymax Corporation as an Employer
2.8/5
Dymax Corporation has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Dymax Corporation scored a 60 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Dymax Corporation would recommend the brand to a friend. ENPS measures how likely Dymax Corporation employees would recommend working at Dymax Corporation to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
