50
NPS
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Dymax Corporation
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About Dymax Corporation's Brand
The Dymax Corporation was founded in 1980 as the American Chemical and Engineering Company.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Dymax Corporation NPS
Dymax Corporation's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Dymax Corporation's customers would recommend using the product based on a scale of -100 to 100.
Dymax Corporation Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Dymax Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2024 33 | Jun 2024 | 33 |
Jan 2026 50 | Jan 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dymax Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dymax Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dymax Corporation Product Quality
5/5
Dymax Corporation has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dymax Corporation's overall Product Quality score rated by its users and customers.
Dymax Corporation Product Information
Dymax Corporation’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Chemicals
Dymax Corporation Pricing
Dymax Corporation ROI & Value For Money
4.7/5
Dymax Corporation has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Dymax Corporation's overall ROI score rated by its users and customers.
Dymax Corporation Customer Satisfaction (CSAT)
Dymax Corporation Customer Satisfaction (CSAT) Score
100 / 100
Dymax Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dymax Corporation Customer Service
4.7/5
Dymax Corporation has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Dymax Corporation's Customer Service
Address
318 Industrial Lane, Torrington, CT 06790
Website
http://www.dymax.com/index.php/en/
Phone Number
7707885996
Dymax Corporation as an Employer
2.4/5
Dymax Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Dymax Corporation scored a 50 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Dymax Corporation would recommend the brand to a friend. ENPS measures how likely Dymax Corporation employees would recommend working at Dymax Corporation to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
