17
NPS
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Eargo
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About Eargo's Brand
Life Deserves To Be Heard Among its major competitors, Eargo is ranked in 3rd place for NPS while Sony is 1st, and Bose is 2nd. Overall, Eargo has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $400.00M
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Eargo Ranking
- #3 / 4 of its competitors
Eargo NPS
Eargo's Net Promoter Score (NPS) is a 17 with 52% Promoters, 13% Passives, and 35% Detractors. Net Promoter Score tracks whether Eargo's customers would recommend using the product based on a scale of -100 to 100.
Eargo Overall NPS
| 52% | Promoters |
|---|---|
| 13% | Passives |
| 35% | Detractors |
Eargo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 24 | Mar 2023 | 24 |
Apr 2023 18 | Apr 2023 | 18 |
Jul 2023 18 | Jul 2023 | 18 |
Aug 2023 16 | Aug 2023 | 16 |
Dec 2023 14 | Dec 2023 | 14 |
Feb 2024 11 | Feb 2024 | 11 |
Jul 2024 13 | Jul 2024 | 13 |
Nov 2024 13 | Nov 2024 | 13 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 16 | Feb 2025 | 16 |
Mar 2025 16 | Mar 2025 | 16 |
Jun 2025 16 | Jun 2025 | 16 |
How Other Brands Compare
Eargo is ranked third for NPS among its competitors. Sony and Bose come in first and second, with Earlens coming in at #4. Among those competitors, it is the lowest valued company behind Sony.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eargo NPS by Gender
Male customers rated Eargo's NPS 15 points higher than Female customers.
Male
32
Eargo's NPS was rated 32 by Male customers on Comparably.
63%
Promoters
6%
Passives
31%
Detractors
Female
17
Eargo's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Eargo NPS by Ethnicity
Eargo's NPS was rated 35 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 35 | Caucasian | 35 |
Eargo NPS by Age
Eargo's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Eargo NPS by Usage
Eargo's NPS was rated the highest by customers who have used Eargo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -13 | Less than 1 Year | -13 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
Eargo Customer Reviews
Out of the 8 Eargo customer reviews 7 were positive and 1 was constructive. Eargo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Eargo Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Eargo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Eargo Customer Loyalty Score by Gender
Male customers rated Eargo's Customer Loyalty score 19% higher than Female customers.
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Male
83%
Yes
Female
64%
Yes
Eargo Customer Loyalty Score by Ethnicity
Eargo's Customer Loyalty score was rated 81% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eargo.
81
out of 100
Caucasian
Eargo Customer Loyalty Score by Age
Eargo's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
56-60 78% | 56-60 | 78% |
61-65 100% | 61-65 | 100% |
66+ 55% | 66+ | 55% |
Eargo Customer Loyalty Score by Usage
Eargo's Customer Loyalty score was rated the highest by customers who have used Eargo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Eargo Customer Loyalty Score by Industry
Eargo's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Eargo Customer Loyalty vs. Competitors
Compared to its competitors, Eargo's Customer Loyalty score is rated right above Miracle-Ear, and is preceded by Bose.
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Eargo Product Quality
3.7/5
Eargo has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Eargo Product Information
Eargo’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Eargo's product the highest. Reviewers from the Tech industry rated Eargo the lowest at 3.7.
- Website
- http://www.eargo.com
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Quick Insights into Eargo Product Quality
Eargo's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers who have used Eargo's products/services for Less than 1 Year.
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Ranked Eargo Product Quality the Highest
Ranked Eargo Product Quality the Lowest
Eargo Product Quality Score by Gender
Male customers rated Eargo's Product Quality score 0.9 stars higher than Female customers.
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Male
3.9/5
Female
3/5
Eargo Product Quality Score by Ethnicity
Eargo's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Eargo Product Quality Score by Age
Eargo's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.1 | 51-55 | 4.1 |
56-60 3.9 | 56-60 | 3.9 |
61-65 5 | 61-65 | 5 |
66+ 2.7 | 66+ | 2.7 |
Eargo Product Quality Score by Usage
Eargo's Product Quality score was rated the highest by customers who have used Eargo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Eargo Product Quality Score by Industry
Eargo's Product Quality score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Eargo Product Quality vs. Competitors
Compared to its competitors, Eargo's Product Quality score is rated right above Miracle-Ear, and is preceded by Bose.
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Eargo Pricing
Eargo ROI & Value For Money
3.5/5
Eargo has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Eargo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Tech industry think that they had the lowest ROI from Eargo.
Quick Insights into Eargo ROI
Eargo's ROI score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
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Ranked Eargo ROI the Highest
Ranked Eargo ROI the Lowest
Eargo ROI Score by Gender
Male customers rated Eargo's ROI score 0.4 stars higher than Female customers.
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Male
3.4/5
Female
3/5
Eargo ROI Score by Ethnicity
Eargo's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Eargo ROI Score by Age
Eargo's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
56-60 3.9 | 56-60 | 3.9 |
61-65 4.8 | 61-65 | 4.8 |
66+ 2.2 | 66+ | 2.2 |
Eargo ROI Score by Usage
Eargo's ROI score was rated the highest by customers who have used Eargo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Eargo ROI Score by Industry
Eargo's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Eargo Pricing vs. Competitors
Compared to its competitors, Eargo's ROI score is rated right above Miracle-Ear, and is preceded by Bose.
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Eargo Customer Satisfaction (CSAT)
Eargo Customer Satisfaction (CSAT) Score
63 / 100
Eargo has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
53%
Satisfied
10%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eargo Customer Satisfaction
Eargo's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers who have used Eargo's products/services for Less than 1 Year.
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Ranked Eargo Customer Satisfaction the Highest
Ranked Eargo Customer Satisfaction the Lowest
Eargo Customer Satisfaction Score by Gender
Male customers rated Eargo's Customer Satisfaction score 13 points higher than Female customers.
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73 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 20% |
60 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Eargo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Eargo's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
65%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
Eargo Customer Satisfaction Score by Age
Eargo's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% | |||||||||||||||
| 56-60 | 80% | |||||||||||||||
| 61-65 | 100% | |||||||||||||||
| 66+ | 57% |
Eargo Customer Satisfaction Score by Usage
Eargo's Customer Satisfaction score was rated the highest by customers who have used Eargo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Eargo Customer Satisfaction Score by Industry
Eargo's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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}Eargo Customer Satisfaction vs. Competitors
Compared to its competitors, Eargo's Customer Satisfaction score is rated right above Miracle-Ear, and is preceded by Bose.
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Eargo Customer Service
3.4/5
Eargo has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Eargo's Customer Service
Address
2665 North First Street Suite 300, San Jose, CA 95134
Website
http://www.eargo.com
Phone Number
8006159000
Quick Insights into Eargo Customer Service
Eargo's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers who have used Eargo's products/services for Less than 1 Year.
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Ranked Eargo Customer Service the Highest
Ranked Eargo Customer Service the Lowest
Eargo Customer Service Score by Gender
Male customers rated Eargo's Customer Service score 0.7 stars higher than Female customers.
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Male
3.6/5
Female
2.9/5
Eargo Customer Service Score by Ethnicity
Eargo's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eargo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Eargo Customer Service Score by Age
Eargo's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
56-60 3.9 | 56-60 | 3.9 |
61-65 5 | 61-65 | 5 |
66+ 2.6 | 66+ | 2.6 |
Eargo Customer Service Score by Usage
Eargo's Customer Service score was rated the highest by customers who have used Eargo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Eargo Customer Service Score by Industry
Eargo's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Eargo Customer Service vs. Competitors
Compared to its competitors, Eargo's Customer Service score is rated right above Miracle-Ear, and is preceded by Bose.
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Eargo as an Employer
4.7/5
Eargo has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Eargo scored a 17 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Eargo would recommend the brand to a friend. ENPS measures how likely Eargo employees would recommend working at Eargo to a friend.
Net Promoter Score
17
NPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 68% | Promoters |
|---|---|
| 16% | Passive |
| 16% | Detractors |
