-10
NPS
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EatStreet
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About EatStreet's Brand
EatStreet is an online & mobile food ordering service that streamlines commerce between 15,000 restaurants and hungry diners nationwide. Among its major competitors, EatStreet is ranked in 3rd place for NPS while Pilgrims Pride is 1st, and Plated is 2nd.Their current valuation is $80.00M
Brand at a Glance
89%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
EatStreet CMO
EatStreet Ranking
- #2 / 4 of its competitors
EatStreet NPS
EatStreet's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether EatStreet's customers would recommend using the product based on a scale of -100 to 100.
EatStreet Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
EatStreet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 33 | Apr 2021 | 33 |
Jun 2021 25 | Jun 2021 | 25 |
Jul 2021 40 | Jul 2021 | 40 |
Mar 2022 17 | Mar 2022 | 17 |
Apr 2022 29 | Apr 2022 | 29 |
Jun 2022 13 | Jun 2022 | 13 |
Aug 2022 0 | Aug 2022 | 0 |
Aug 2023 -10 | Aug 2023 | -10 |
How Other Brands Compare
EatStreet is ranked second for NPS among its competitors. Pilgrims Pride and ChowNow come in first and third, with DoorDash coming in at #4. Among those competitors, it is the lowest valued company behind DoorDash.
EatStreet |  DoorDash |  Pilgrims Pride |  ChowNow | |
| Global Ranking | #- | #155 | #- | #- |
| NPS | -10 | -28 | 16 | -24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $80.00M | $13.00B | $5.95B | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EatStreet NPS vs. Competitors
Compared to its competitors, EatStreet's NPS is rated right above ChowNow, and is preceded by Plated.
| COMPANY | NPS Score | |
|---|---|---|
| Pilgrims Pride | 16 |
 | Plated | 0 |
| EatStreet | -10 |
| ChowNow | -24 |
| DoorDash | -28 |
EatStreet Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of EatStreet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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EatStreet Customer Loyalty vs. Competitors
Compared to its competitors, EatStreet's Customer Loyalty score is rated right above Pilgrims Pride.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EatStreet | 89% |
| Pilgrims Pride | 79% |
| DoorDash | 71% |
| ChowNow | 62% |
| Plated | N/A |
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EatStreet Product Quality
3.5/5
EatStreet has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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EatStreet Product Information
EatStreet’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://eatstreet.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Food and Beverages
Mobile App
EatStreet Product Quality vs. Competitors
Compared to its competitors, EatStreet's Product Quality score is rated right above ChowNow, and is preceded by Pilgrims Pride.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pilgrims Pride | 3.9/5 |
| EatStreet | 3.5/5 |
| ChowNow | 2.9/5 |
| DoorDash | 2.4/5 |
| Plated | 1.5/5 |
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EatStreet Pricing
EatStreet ROI & Value For Money
3.1/5
EatStreet has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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EatStreet Pricing vs. Competitors
Compared to its competitors, EatStreet's ROI score is rated right above Plated, and is preceded by Pilgrims Pride.
| COMPANY | Pricing Score | |
|---|---|---|
| Pilgrims Pride | 3.8/5 |
| EatStreet | 3.1/5 |
| Plated | 3/5 |
| ChowNow | 2.9/5 |
| DoorDash | 2.3/5 |
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EatStreet Customer Satisfaction (CSAT)
EatStreet Customer Satisfaction (CSAT) Score
50 / 100
EatStreet has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EatStreet Customer Satisfaction vs. Competitors
Compared to its competitors, EatStreet's Customer Satisfaction score is rated right above ChowNow, and is preceded by Pilgrims Pride.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pilgrims Pride | 78% |
| EatStreet | 50% |
| ChowNow | 50% |
| DoorDash | 37% |
| Plated | 0% |
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EatStreet Customer Service
3.2/5
EatStreet has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About EatStreet's Customer Service
Address
316 W Washington Ave, Suite 725, Madison, WI
Website
https://eatstreet.com
Phone Number
866-654-8777
EatStreet Customer Service vs. Competitors
Compared to its competitors, EatStreet's Customer Service score is rated right above ChowNow, and is preceded by Pilgrims Pride.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pilgrims Pride | 3.8/5 |
| EatStreet | 3.2/5 |
| ChowNow | 3/5 |
| DoorDash | 2.3/5 |
| Plated | N/A |
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EatStreet as an Employer
4.2/5
EatStreet has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
EatStreet scored a -10 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of EatStreet would recommend the brand to a friend. ENPS measures how likely EatStreet employees would recommend working at EatStreet to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 72% | Promoters |
|---|---|
| 14% | Passive |
| 14% | Detractors |
