-24
NPS
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ChowNow
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About ChowNow's Brand
ChowNow provides restaurants with custom online ordering tools and white label restaurant apps. Among its major competitors, ChowNow is ranked in 5th place for NPS while Zomato is 1st, and Orderly by Siftit Inc. is 2nd.Their current valuation is $200.00M
Brand at a Glance
62%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
ChowNow Ranking
- #3 / 4 of its competitors
ChowNow NPS
ChowNow's Net Promoter Score (NPS) is a -24 with 32% Promoters, 12% Passives, and 56% Detractors. Net Promoter Score tracks whether ChowNow's customers would recommend using the product based on a scale of -100 to 100.
ChowNow Overall NPS
| 32% | Promoters |
|---|---|
| 12% | Passives |
| 56% | Detractors |
ChowNow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -25 | Apr 2022 | -25 |
Jun 2022 -23 | Jun 2022 | -23 |
Jul 2022 -22 | Jul 2022 | -22 |
Nov 2022 -23 | Nov 2022 | -23 |
Dec 2022 -19 | Dec 2022 | -19 |
Apr 2023 -21 | Apr 2023 | -21 |
Jul 2023 -24 | Jul 2023 | -24 |
Oct 2023 -22 | Oct 2023 | -22 |
Dec 2023 -22 | Dec 2023 | -22 |
Sep 2024 -24 | Sep 2024 | -24 |
Oct 2024 -24 | Oct 2024 | -24 |
Jan 2025 -24 | Jan 2025 | -24 |
How Other Brands Compare
ChowNow is ranked third for NPS among its competitors. EatStreet and Grubhub come in first and second, with DoorDash coming in at #4. Among those competitors, it is the third most valued company behind DoorDash.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ChowNow NPS by Gender
ChowNow's NPS was rated -40 by Female customers on Comparably.
Female
-40
ChowNow's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Male
N/A
ChowNow's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ChowNow NPS by Ethnicity
ChowNow's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
ChowNow NPS by Usage
ChowNow's NPS was rated the highest by customers who have used ChowNow's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
ChowNow Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of ChowNow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ChowNow Customer Loyalty Score by Gender
ChowNow's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
ChowNow Customer Loyalty Score by Ethnicity
ChowNow's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ChowNow.
82
out of 100
Caucasian
ChowNow Customer Loyalty Score by Usage
ChowNow's Customer Loyalty score was rated the highest by customers who have used ChowNow's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ChowNow Customer Loyalty Score by Industry
ChowNow's Customer Loyalty score was rated 82% by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ChowNow Customer Loyalty vs. Competitors
Compared to its competitors, ChowNow's Customer Loyalty score is rated right above Orderly by Siftit Inc., and is preceded by Grubhub.
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ChowNow Product Quality
2.9/5
ChowNow has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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ChowNow Product Information
ChowNow’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated ChowNow's product the highest.
- Website
- http://www.chownow.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Food and Beverages
Mobile App
Quick Insights into ChowNow Product Quality
ChowNow's Product Quality score was rated highest by customers from the Restaurants industry, and rated lowest by customers who have used ChowNow's products/services for Less than 1 Year.
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Ranked ChowNow Product Quality the Highest
Ranked ChowNow Product Quality the Lowest
ChowNow Product Quality Score by Gender
ChowNow's Product Quality score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
ChowNow Product Quality Score by Ethnicity
ChowNow's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ChowNow.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ChowNow Product Quality Score by Usage
ChowNow's Product Quality score was rated the highest by customers who have used ChowNow's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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ChowNow Product Quality Score by Industry
ChowNow's Product Quality score was rated 3 stars by Restaurants industry customers.
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ChowNow Product Quality vs. Competitors
Compared to its competitors, ChowNow's Product Quality score is rated right above DoorDash, and is preceded by Grubhub.
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ChowNow Pricing
ChowNow ROI & Value For Money
2.9/5
ChowNow has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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ChowNow Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Restaurants industry.
Quick Insights into ChowNow ROI
ChowNow's ROI score was rated highest by customers from the Restaurants industry, and rated lowest by customers who have used ChowNow's products/services for Less than 1 Year.
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Ranked ChowNow ROI the Highest
Ranked ChowNow ROI the Lowest
ChowNow ROI Score by Gender
ChowNow's ROI score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
ChowNow ROI Score by Ethnicity
ChowNow's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ChowNow.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
ChowNow ROI Score by Usage
ChowNow's ROI score was rated the highest by customers who have used ChowNow's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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ChowNow ROI Score by Industry
ChowNow's ROI score was rated 3.3 stars by Restaurants industry customers.
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ChowNow Pricing vs. Competitors
Compared to its competitors, ChowNow's ROI score is rated right above Grubhub, and is preceded by EatStreet.
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ChowNow Customer Satisfaction (CSAT)
ChowNow Customer Satisfaction (CSAT) Score
50 / 100
ChowNow has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
18%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
9%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ChowNow Customer Satisfaction vs. Competitors
Compared to its competitors, ChowNow's Customer Satisfaction score is rated right above Grubhub, and is preceded by EatStreet.
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ChowNow Customer Service
3/5
ChowNow has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About ChowNow's Customer Service
Address
12181 Bluff Creek Drive, Los Angeles, CA 90094 United States of America
Website
http://www.chownow.com
Phone Number
1-888-707-2469
ChowNow's Social Links
Quick Insights into ChowNow Customer Service
ChowNow's Customer Service score was rated highest by customers from the Restaurants industry, and rated lowest by customers who have used ChowNow's products/services for Less than 1 Year.
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Ranked ChowNow Customer Service the Highest
Ranked ChowNow Customer Service the Lowest
ChowNow Customer Service Score by Gender
ChowNow's Customer Service score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ChowNow.
Female
2/5
Male
N/A
ChowNow Customer Service Score by Ethnicity
ChowNow's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ChowNow.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
ChowNow Customer Service Score by Usage
ChowNow's Customer Service score was rated the highest by customers who have used ChowNow's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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ChowNow Customer Service Score by Industry
ChowNow's Customer Service score was rated 3.2 stars by Restaurants industry customers.
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ChowNow Customer Service vs. Competitors
Compared to its competitors, ChowNow's Customer Service score is rated right above Grubhub, and is preceded by EatStreet.
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ChowNow as an Employer
4.0/5
ChowNow has a 4.0/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ChowNow scored a -24 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of ChowNow would recommend the brand to a friend. ENPS measures how likely ChowNow employees would recommend working at ChowNow to a friend.
Net Promoter Score
-24
NPS Score
| 32% | Promoters |
|---|---|
| 12% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
