41
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Eddie V's Prime Seafood
Marketing or Exec? Claim Your Free Account
About Eddie V's Prime Seafood's Brand
Eddie V's Prime Seafood is an American restaurant chain specializing in seafood, aged steaks, and live music. Among its major competitors, Eddie V's Prime Seafood is ranked in 2nd place for NPS while Seasons 52 is 1st, and The Capital Grille is 3rd.
Brand at a Glance
82%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Eddie V's Prime Seafood Ranking
- #2 / 4 of its competitors
Eddie V's Prime Seafood NPS
Eddie V's Prime Seafood's Net Promoter Score (NPS) is a 41 with 65% Promoters, 11% Passives, and 24% Detractors. Net Promoter Score tracks whether Eddie V's Prime Seafood's customers would recommend using the product based on a scale of -100 to 100.
Eddie V's Prime Seafood Overall NPS
| 65% | Promoters |
|---|---|
| 11% | Passives |
| 24% | Detractors |
Eddie V's Prime Seafood NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 50 | Feb 2023 | 50 |
Mar 2023 52 | Mar 2023 | 52 |
Apr 2023 53 | Apr 2023 | 53 |
May 2023 42 | May 2023 | 42 |
Jun 2023 31 | Jun 2023 | 31 |
Jul 2023 30 | Jul 2023 | 30 |
Aug 2023 34 | Aug 2023 | 34 |
Sep 2023 35 | Sep 2023 | 35 |
Oct 2023 39 | Oct 2023 | 39 |
Nov 2023 34 | Nov 2023 | 34 |
Mar 2024 38 | Mar 2024 | 38 |
Apr 2024 41 | Apr 2024 | 41 |
How Other Brands Compare
Eddie V's Prime Seafood is ranked second for NPS among its competitors. Seasons 52 and The Capital Grille come in first and third, with Darden Restaurants coming in at #4.
Eddie V's Prime Seafood |  Darden Restaurants |  The Capital Grille |  Seasons 52 | |
| Global Ranking | #- | #342 | #915 | #- |
| NPS | 41 | 20 | 26 | 80 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $18.85B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eddie V's Prime Seafood NPS by Gender
Eddie V's Prime Seafood's NPS was rated 17 by Female customers on Comparably.
Female
17
Eddie V's Prime Seafood's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Male
N/A
Eddie V's Prime Seafood's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Eddie V's Prime Seafood NPS by Ethnicity
Eddie V's Prime Seafood's NPS was rated 50 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 50 | African American/Black | 50 |
Eddie V's Prime Seafood NPS by Usage
Eddie V's Prime Seafood's NPS was rated 0 points by customers who have used Eddie V's Prime Seafood's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Eddie V's Prime Seafood NPS vs. Competitors
Compared to its competitors, Eddie V's Prime Seafood's NPS is rated right above The Capital Grille, and is preceded by Seasons 52.
| COMPANY | NPS Score | |
|---|---|---|
| Seasons 52 | 80 |
| Eddie V's Prime Seafood | 41 |
| The Capital Grille | 26 |
| Darden Restaurants | 20 |
 | Bahama Breeze | 11 |
Eddie V's Prime Seafood Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Eddie V's Prime Seafood users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eddie V's Prime Seafood Customer Loyalty Score by Gender
Eddie V's Prime Seafood's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Eddie V's Prime Seafood.
Female
100%
Yes
Male
N/A
Yes
Eddie V's Prime Seafood Customer Loyalty Score by Ethnicity
Eddie V's Prime Seafood's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eddie V's Prime Seafood.
100
out of 100
African American/Black
Eddie V's Prime Seafood Customer Loyalty Score by Usage
Eddie V's Prime Seafood's Customer Loyalty score was rated 100% by customers who have used Eddie V's Prime Seafood's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Eddie V's Prime Seafood Customer Loyalty vs. Competitors
Compared to its competitors, Eddie V's Prime Seafood's Customer Loyalty score is rated right above Seasons 52, and is preceded by Bahama Breeze.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bahama Breeze | 88% |
| Eddie V's Prime Seafood | 82% |
| Seasons 52 | 76% |
| The Capital Grille | 75% |
| Darden Restaurants | 63% |
Unlock Eddie V's Prime Seafood Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Eddie V's Prime Seafood Customer Loyalty vs. Competitors data and gain insights into your customers today.
Eddie V's Prime Seafood Product Quality
4.1/5
Eddie V's Prime Seafood has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Eddie V's Prime Seafood's overall Product Quality score rated by its users and customers.
Eddie V's Prime Seafood Product Information
Eddie V's Prime Seafood’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.eddiev.com/home
- Company Size
- 501-1,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Eddie V's Prime Seafood Product Quality
Eddie V's Prime Seafood's Product Quality score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Eddie V's Prime Seafood's Product Quality.
Ranked Eddie V's Prime Seafood Product Quality the Highest
Eddie V's Prime Seafood Product Quality Score by Gender
Eddie V's Prime Seafood's Product Quality score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Eddie V's Prime Seafood.
Female
3.9/5
Male
N/A
Eddie V's Prime Seafood Product Quality Score by Ethnicity
Eddie V's Prime Seafood's Product Quality score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eddie V's Prime Seafood.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Eddie V's Prime Seafood Product Quality Score by Usage
Eddie V's Prime Seafood's Product Quality score was rated 4.2 stars by customers who have used Eddie V's Prime Seafood's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Eddie V's Prime Seafood Product Quality vs. Competitors
Compared to its competitors, Eddie V's Prime Seafood's Product Quality score is rated right above Darden Restaurants, and is preceded by Seasons 52.
| COMPANY | Product Quality Score | |
|---|---|---|
| Seasons 52 | 4.5/5 |
| Eddie V's Prime Seafood | 4.1/5 |
| Darden Restaurants | 3.8/5 |
| The Capital Grille | 3.7/5 |
| Bahama Breeze | 3.4/5 |
Unlock Eddie V's Prime Seafood Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Eddie V's Prime Seafood Product Quality vs. Competitors data and gain insights into your customers today.
Eddie V's Prime Seafood Pricing
Eddie V's Prime Seafood ROI & Value For Money
3.7/5
Eddie V's Prime Seafood has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Eddie V's Prime Seafood's overall ROI score rated by its users and customers.
Quick Insights into Eddie V's Prime Seafood ROI
Eddie V's Prime Seafood's ROI score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Eddie V's Prime Seafood's ROI score.
Ranked Eddie V's Prime Seafood ROI the Highest
Eddie V's Prime Seafood ROI Score by Gender
Eddie V's Prime Seafood's ROI score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Eddie V's Prime Seafood.
Female
3.1/5
Male
N/A
Eddie V's Prime Seafood ROI Score by Ethnicity
Eddie V's Prime Seafood's ROI score was rated 4.2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Eddie V's Prime Seafood.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
Eddie V's Prime Seafood ROI Score by Usage
Eddie V's Prime Seafood's ROI score was rated 3.1 stars by customers who have used Eddie V's Prime Seafood's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Eddie V's Prime Seafood Pricing vs. Competitors
Compared to its competitors, Eddie V's Prime Seafood's ROI score is rated right above Darden Restaurants, and is preceded by Seasons 52.
| COMPANY | Pricing Score | |
|---|---|---|
| Seasons 52 | 4.4/5 |
| Eddie V's Prime Seafood | 3.7/5 |
| Darden Restaurants | 3.7/5 |
| The Capital Grille | 3.6/5 |
| Bahama Breeze | 3.1/5 |
Unlock Eddie V's Prime Seafood ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Eddie V's Prime Seafood ROI vs. Competitors data and gain insights into your customers today.
Eddie V's Prime Seafood Customer Satisfaction (CSAT)
Eddie V's Prime Seafood Customer Satisfaction (CSAT) Score
83 / 100
Eddie V's Prime Seafood has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eddie V's Prime Seafood Customer Satisfaction
Eddie V's Prime Seafood's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Eddie V's Prime Seafood's Customer Satisfaction.
Ranked Eddie V's Prime Seafood Customer Satisfaction the Highest
Eddie V's Prime Seafood Customer Satisfaction Score by Gender
Eddie V's Prime Seafood's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Eddie V's Prime Seafood.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Eddie V's Prime Seafood Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Eddie V's Prime Seafood's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eddie V's Prime Seafood.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Eddie V's Prime Seafood Customer Satisfaction Score by Usage
Eddie V's Prime Seafood's Customer Satisfaction score was rated 75 points by customers who have used Eddie V's Prime Seafood's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Eddie V's Prime Seafood Customer Satisfaction vs. Competitors
Compared to its competitors, Eddie V's Prime Seafood's Customer Satisfaction score is rated right above Darden Restaurants, and is preceded by Seasons 52.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Seasons 52 | 83% |
| Eddie V's Prime Seafood | 83% |
| Darden Restaurants | 71% |
| Bahama Breeze | 62% |
| The Capital Grille | 58% |
Unlock Eddie V's Prime Seafood Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Eddie V's Prime Seafood Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Eddie V's Prime Seafood Customer Service
4/5
Eddie V's Prime Seafood has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Eddie V's Prime Seafood's overall Customer Service score rated by its users and customers.
About Eddie V's Prime Seafood's Customer Service
Address
Austin, TX
Website
http://www.eddiev.com/home
Quick Insights into Eddie V's Prime Seafood Customer Service
Eddie V's Prime Seafood's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Eddie V's Prime Seafood's Customer Service score.
Ranked Eddie V's Prime Seafood Customer Service the Highest
Eddie V's Prime Seafood Customer Service Score by Gender
Eddie V's Prime Seafood's Customer Service score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Eddie V's Prime Seafood.
Female
3.3/5
Male
N/A
Eddie V's Prime Seafood Customer Service Score by Ethnicity
Eddie V's Prime Seafood's Customer Service score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eddie V's Prime Seafood.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Eddie V's Prime Seafood Customer Service Score by Usage
Eddie V's Prime Seafood's Customer Service score was rated 3.9 stars by customers who have used Eddie V's Prime Seafood's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Eddie V's Prime Seafood Customer Service vs. Competitors
Compared to its competitors, Eddie V's Prime Seafood's Customer Service score is rated right above The Capital Grille, and is preceded by Seasons 52.
| COMPANY | Customer Service Score | |
|---|---|---|
| Seasons 52 | 4.4/5 |
| Eddie V's Prime Seafood | 4/5 |
| The Capital Grille | 3.8/5 |
| Darden Restaurants | 3.7/5 |
| Bahama Breeze | 3.6/5 |
Unlock Eddie V's Prime Seafood Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Eddie V's Prime Seafood Customer Service vs. Competitors data and gain insights into your customers today.
Eddie V's Prime Seafood as an Employer
Consumer vs. Employees
Eddie V's Prime Seafood scored a 41 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Eddie V's Prime Seafood would recommend the brand to a friend. ENPS measures how likely Eddie V's Prime Seafood employees would recommend working at Eddie V's Prime Seafood to a friend.
Net Promoter Score
41
NPS Score
| 65% | Promoters |
|---|---|
| 11% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
