80
NPS
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Seasons 52
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About Seasons 52 Brand
Seasons 52 is a fresh grill and wine bar developed in 2003. Among its major competitors, Seasons 52 is ranked in 1st place for NPS while Eddie V's Prime Seafood is 2nd, and The Capital Grille is 3rd.
Brand at a Glance
76%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
Seasons 52 Ranking
- #1 / 4 of its competitors
Seasons 52 NPS
Seasons 52's Net Promoter Score (NPS) is a 80 with 90% Promoters, 0% Passives, and 10% Detractors. Net Promoter Score tracks whether Seasons 52's customers would recommend using the product based on a scale of -100 to 100.
Seasons 52 Overall NPS
| 90% | Promoters |
|---|---|
| 0% | Passives |
| 10% | Detractors |
Seasons 52 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Sep 2024 85 | Sep 2024 | 85 |
Oct 2024 73 | Oct 2024 | 73 |
Dec 2024 75 | Dec 2024 | 75 |
Feb 2025 77 | Feb 2025 | 77 |
Apr 2025 77 | Apr 2025 | 77 |
May 2025 80 | May 2025 | 80 |
How Other Brands Compare
Seasons 52 is ranked first for NPS among its competitors. Eddie V's Prime Seafood and The Capital Grille come in second and third, with Darden Restaurants coming in at #4.
Seasons 52 |  Darden Restaurants |  The Capital Grille |  Eddie V's Prime Seafood | |
| Global Ranking | #- | #342 | #915 | #- |
| NPS | 80 | 20 | 26 | 41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $18.85B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seasons 52 NPS by Gender
Seasons 52's NPS was rated 100 by both Female and Male customers on Comparably.
Male
100
Seasons 52's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
100
Seasons 52's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Seasons 52 NPS by Ethnicity
Seasons 52's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Seasons 52 NPS by Age
Seasons 52's NPS was rated 100 points by customers ages 66+ on Comparably.
Seasons 52 NPS by Usage
Seasons 52's NPS was rated 100 points by customers who have used Seasons 52's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Seasons 52 NPS vs. Competitors
Compared to its competitors, Seasons 52's NPS is rated right above Eddie V's Prime Seafood.
| COMPANY | NPS Score | |
|---|---|---|
| Seasons 52 | 80 |
| Eddie V's Prime Seafood | 41 |
| The Capital Grille | 26 |
| Darden Restaurants | 20 |
 | Bahama Breeze | 11 |
Seasons 52 Customer Reviews
Out of the 3 Seasons 52 customer reviews 3 were positive and 0 were constructive. Seasons 52 customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Seasons 52 Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Seasons 52 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Seasons 52 Customer Loyalty Score by Gender
Female customers rated Seasons 52's Customer Loyalty score 18% higher than Male customers.
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Male
82%
Yes
Female
100%
Yes
Seasons 52 Customer Loyalty Score by Ethnicity
Seasons 52's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Seasons 52.
78
out of 100
Caucasian
Seasons 52 Customer Loyalty Score by Age
Seasons 52's Customer Loyalty score was rated 78% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Seasons 52.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 78% | 66+ | 78% |
Seasons 52 Customer Loyalty Score by Usage
Seasons 52's Customer Loyalty score was rated the highest by customers who have used Seasons 52's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Seasons 52 Customer Loyalty vs. Competitors
Compared to its competitors, Seasons 52's Customer Loyalty score is rated right above The Capital Grille, and is preceded by Eddie V's Prime Seafood.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bahama Breeze | 88% |
| Eddie V's Prime Seafood | 82% |
| Seasons 52 | 76% |
| The Capital Grille | 75% |
| Darden Restaurants | 63% |
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Seasons 52 Product Quality
4.5/5
Seasons 52 has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Seasons 52 Product Information
Seasons 52’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Food and Beverages
Quick Insights into Seasons 52 Product Quality
Seasons 52's Product Quality score was rated highest by customers who have used Seasons 52's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Seasons 52 Product Quality the Highest
Ranked Seasons 52 Product Quality the Lowest
Seasons 52 Product Quality Score by Gender
Seasons 52's Product Quality score was rated 5 by both Female and Male customers on Comparably.
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Male
5/5
Female
5/5
Seasons 52 Product Quality Score by Ethnicity
Seasons 52's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Seasons 52.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Seasons 52 Product Quality Score by Age
Seasons 52's Product Quality score was rated 5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Seasons 52.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 5 | 66+ | 5 |
Seasons 52 Product Quality Score by Usage
Seasons 52's Product Quality score was rated 5 stars by customers who have used Seasons 52's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Seasons 52 Product Quality vs. Competitors
Compared to its competitors, Seasons 52's Product Quality score is rated right above Eddie V's Prime Seafood.
| COMPANY | Product Quality Score | |
|---|---|---|
| Seasons 52 | 4.5/5 |
| Eddie V's Prime Seafood | 4.1/5 |
| Darden Restaurants | 3.8/5 |
| The Capital Grille | 3.7/5 |
| Bahama Breeze | 3.4/5 |
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Seasons 52 Pricing
Seasons 52 ROI & Value For Money
4.4/5
Seasons 52 has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Quick Insights into Seasons 52 ROI
Seasons 52's ROI score was rated highest by customers who have used Seasons 52's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Seasons 52 ROI the Highest
Ranked Seasons 52 ROI the Lowest
Seasons 52 ROI Score by Gender
Female customers rated Seasons 52's ROI score 0.1 stars higher than Male customers.
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Male
4.9/5
Female
5/5
Seasons 52 ROI Score by Ethnicity
Seasons 52's ROI score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Seasons 52.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Seasons 52 ROI Score by Age
Seasons 52's ROI score was rated 5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Seasons 52.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 5 | 66+ | 5 |
Seasons 52 ROI Score by Usage
Seasons 52's ROI score was rated the highest by customers who have used Seasons 52's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Seasons 52 Pricing vs. Competitors
Compared to its competitors, Seasons 52's ROI score is rated right above Eddie V's Prime Seafood.
| COMPANY | Pricing Score | |
|---|---|---|
| Seasons 52 | 4.4/5 |
| Eddie V's Prime Seafood | 3.7/5 |
| Darden Restaurants | 3.7/5 |
| The Capital Grille | 3.6/5 |
| Bahama Breeze | 3.1/5 |
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Seasons 52 Customer Satisfaction (CSAT)
Seasons 52 Customer Satisfaction (CSAT) Score
83 / 100
Seasons 52 has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
61%
Satisfied
22%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Seasons 52 Customer Satisfaction
Seasons 52's Customer Satisfaction score was rated highest by customers who have used Seasons 52's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Seasons 52 Customer Satisfaction the Highest
Ranked Seasons 52 Customer Satisfaction the Lowest
Seasons 52 Customer Satisfaction Score by Gender
Seasons 52's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Seasons 52.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Seasons 52 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Seasons 52 Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Seasons 52 Customer Satisfaction Score by Age
Seasons 52's Customer Satisfaction score was rated 100 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Seasons 52.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 100% |
Seasons 52 Customer Satisfaction Score by Usage
Seasons 52's Customer Satisfaction score was rated 100 points by customers who have used Seasons 52's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Seasons 52 Customer Satisfaction vs. Competitors
Compared to its competitors, Seasons 52's Customer Satisfaction score is rated right above Eddie V's Prime Seafood.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Seasons 52 | 83% |
| Eddie V's Prime Seafood | 83% |
| Darden Restaurants | 71% |
| Bahama Breeze | 62% |
| The Capital Grille | 58% |
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Seasons 52 Customer Service
4.4/5
Seasons 52 has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Seasons 52's Customer Service
Address
1000 Darden Center Drive, Orlando, FL 32837
Website
http://www.seasons52.com/home
Phone Number
407-245-4000
Quick Insights into Seasons 52 Customer Service
Seasons 52's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Seasons 52 Customer Service the Highest
Ranked Seasons 52 Customer Service the Lowest
Seasons 52 Customer Service Score by Gender
Female customers rated Seasons 52's Customer Service score 0.3 stars higher than Male customers.
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Male
4.7/5
Female
5/5
Seasons 52 Customer Service Score by Ethnicity
Seasons 52's Customer Service score was rated 4.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Seasons 52 Customer Service Score by Age
Seasons 52's Customer Service score was rated 4.9 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Seasons 52.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 4.9 | 66+ | 4.9 |
Seasons 52 Customer Service Score by Usage
Seasons 52's Customer Service score was rated the highest by customers who have used Seasons 52's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Seasons 52 Customer Service vs. Competitors
Compared to its competitors, Seasons 52's Customer Service score is rated right above Eddie V's Prime Seafood.
| COMPANY | Customer Service Score | |
|---|---|---|
| Seasons 52 | 4.4/5 |
| Eddie V's Prime Seafood | 4/5 |
| The Capital Grille | 3.8/5 |
| Darden Restaurants | 3.7/5 |
| Bahama Breeze | 3.6/5 |
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Seasons 52 as an Employer
Consumer vs. Employees
Seasons 52 scored a 80 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Seasons 52 would recommend the brand to a friend. ENPS measures how likely Seasons 52 employees would recommend working at Seasons 52 to a friend.
Net Promoter Score
80
NPS Score
| 90% | Promoters |
|---|---|
| 0% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 35% | Promoters |
|---|---|
| 15% | Passive |
| 50% | Detractors |
