11
NPS
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Bahama Breeze
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About Bahama Breeze's Brand
Bahama Breeze is an American restaurant chain owned by Darden Restaurants. Among its major competitors, Bahama Breeze is ranked in 4th place for NPS while Eddie V's Prime Seafood is 1st, and The Capital Grille is 2nd.
Brand at a Glance
88%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.6/5
Customer Service
Bahama Breeze Ranking
- #3 / 4 of its competitors
Bahama Breeze NPS
Bahama Breeze's Net Promoter Score (NPS) is a 11 with 48% Promoters, 15% Passives, and 37% Detractors. Net Promoter Score tracks whether Bahama Breeze's customers would recommend using the product based on a scale of -100 to 100.
Bahama Breeze Overall NPS
| 48% | Promoters |
|---|---|
| 15% | Passives |
| 37% | Detractors |
Bahama Breeze NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 30 | May 2023 | 30 |
Jun 2023 18 | Jun 2023 | 18 |
Jul 2023 30 | Jul 2023 | 30 |
Aug 2023 22 | Aug 2023 | 22 |
Sep 2023 27 | Sep 2023 | 27 |
Apr 2024 19 | Apr 2024 | 19 |
May 2024 5 | May 2024 | 5 |
Jul 2024 -1 | Jul 2024 | -1 |
Aug 2024 8 | Aug 2024 | 8 |
Oct 2024 4 | Oct 2024 | 4 |
Jan 2025 8 | Jan 2025 | 8 |
May 2025 11 | May 2025 | 11 |
How Other Brands Compare
Bahama Breeze is ranked third for NPS among its competitors. The Capital Grille and Darden Restaurants come in first and second, with Olive Garden coming in at #4.
Bahama Breeze |  Darden Restaurants |  Olive Garden |  The Capital Grille | |
| Global Ranking | #- | #342 | #429 | #915 |
| NPS | 11 | 20 | 6 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.85B | $18.78B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bahama Breeze NPS by Gender
Bahama Breeze's NPS was rated 0 by Female customers on Comparably.
Female
0
Bahama Breeze's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
Bahama Breeze's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Bahama Breeze NPS by Ethnicity
Bahama Breeze's NPS was rated 34 points by both Caucasian and Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Bahama Breeze NPS by Age
Bahama Breeze's NPS was rated 34 points by customers ages 66+ on Comparably.
Bahama Breeze NPS by Usage
Bahama Breeze's NPS was rated the highest by customers who have used Bahama Breeze's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Over 10 Years 50 | Over 10 Years | 50 |
Bahama Breeze NPS vs. Competitors
Compared to its competitors, Bahama Breeze's NPS is rated right above Olive Garden, and is preceded by Darden Restaurants.
| COMPANY | NPS Score | |
|---|---|---|
 | Eddie V's Prime Seafood | 41 |
| The Capital Grille | 26 |
| Darden Restaurants | 20 |
| Bahama Breeze | 11 |
| Olive Garden | 6 |
 | LongHorn Steakhouse | -20 |
Bahama Breeze Customer Reviews
Out of the 2 Bahama Breeze customer reviews 1 was positive and 1 was constructive. Bahama Breeze customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bahama Breeze Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Bahama Breeze users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bahama Breeze Customer Loyalty Score by Gender
Bahama Breeze's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
Bahama Breeze Customer Loyalty Score by Ethnicity
Bahama Breeze's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
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70
out of 100
Caucasian
100
out of 100
Hispanic or Latino
Bahama Breeze Customer Loyalty Score by Age
Bahama Breeze's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Bahama Breeze Customer Loyalty Score by Usage
Bahama Breeze's Customer Loyalty score was rated the highest by customers who have used Bahama Breeze's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bahama Breeze Customer Loyalty vs. Competitors
Compared to its competitors, Bahama Breeze's Customer Loyalty score is rated right above Eddie V's Prime Seafood.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bahama Breeze | 88% |
| Eddie V's Prime Seafood | 82% |
| LongHorn Steakhouse | 80% |
| Olive Garden | 77% |
| The Capital Grille | 75% |
| Darden Restaurants | 63% |
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Bahama Breeze Product Quality
3.4/5
Bahama Breeze has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Bahama Breeze Product Information
Bahama Breeze’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Quick Insights into Bahama Breeze Product Quality
Bahama Breeze's Product Quality score was rated highest by customers who have used Bahama Breeze's products/services for Over 10 Years, and rated lowest by customers who have used Bahama Breeze's products/services for Less than 1 Year.
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Ranked Bahama Breeze Product Quality the Highest
Ranked Bahama Breeze Product Quality the Lowest
Bahama Breeze Product Quality Score by Gender
Bahama Breeze's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Bahama Breeze Product Quality Score by Ethnicity
Bahama Breeze's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bahama Breeze.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Bahama Breeze Product Quality Score by Age
Bahama Breeze's Product Quality score was rated 3.8 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.8 | 66+ | 3.8 |
Bahama Breeze Product Quality Score by Usage
Bahama Breeze's Product Quality score was rated the highest by customers who have used Bahama Breeze's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bahama Breeze Product Quality vs. Competitors
Compared to its competitors, Bahama Breeze's Product Quality score is rated right above LongHorn Steakhouse, and is preceded by Olive Garden.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eddie V's Prime Seafood | 4.1/5 |
| Darden Restaurants | 3.8/5 |
| The Capital Grille | 3.7/5 |
| Olive Garden | 3.4/5 |
| Bahama Breeze | 3.4/5 |
| LongHorn Steakhouse | 2.9/5 |
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Bahama Breeze Pricing
Bahama Breeze ROI & Value For Money
3.1/5
Bahama Breeze has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Bahama Breeze ROI
Bahama Breeze's ROI score was rated highest by customers ages 66+, and rated lowest by customers who have used Bahama Breeze's products/services for Less than 1 Year.
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Ranked Bahama Breeze ROI the Highest
Ranked Bahama Breeze ROI the Lowest
Bahama Breeze ROI Score by Gender
Bahama Breeze's ROI score was rated 2.9 by Female customers on Comparably.
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Female
2.9/5
Male
N/A
Bahama Breeze ROI Score by Ethnicity
Bahama Breeze's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bahama Breeze.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
Bahama Breeze ROI Score by Age
Bahama Breeze's ROI score was rated 4 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4 | 66+ | 4 |
Bahama Breeze ROI Score by Usage
Bahama Breeze's ROI score was rated the highest by customers who have used Bahama Breeze's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bahama Breeze Pricing vs. Competitors
Compared to its competitors, Bahama Breeze's ROI score is rated right above LongHorn Steakhouse, and is preceded by Olive Garden.
| COMPANY | Pricing Score | |
|---|---|---|
| Eddie V's Prime Seafood | 3.7/5 |
| Darden Restaurants | 3.7/5 |
| The Capital Grille | 3.6/5 |
| Olive Garden | 3.3/5 |
| Bahama Breeze | 3.1/5 |
| LongHorn Steakhouse | 2.9/5 |
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Bahama Breeze Customer Satisfaction (CSAT)
Bahama Breeze Customer Satisfaction (CSAT) Score
62 / 100
Bahama Breeze has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
54%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bahama Breeze Customer Satisfaction
Bahama Breeze's Customer Satisfaction score was rated highest by customers who have used Bahama Breeze's products/services for Over 10 Years, and rated lowest by customers who have used Bahama Breeze's products/services for Less than 1 Year.
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Ranked Bahama Breeze Customer Satisfaction the Highest
Ranked Bahama Breeze Customer Satisfaction the Lowest
Bahama Breeze Customer Satisfaction Score by Gender
Bahama Breeze's Customer Satisfaction score was rated 50 by Female customers on Comparably.
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50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
Bahama Breeze Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bahama Breeze's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
Bahama Breeze's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Bahama Breeze Customer Satisfaction Score by Age
Bahama Breeze's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 67% |
Bahama Breeze Customer Satisfaction Score by Usage
Bahama Breeze's Customer Satisfaction score was rated the highest by customers who have used Bahama Breeze's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bahama Breeze Customer Satisfaction vs. Competitors
Compared to its competitors, Bahama Breeze's Customer Satisfaction score is rated right above Olive Garden, and is preceded by Darden Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eddie V's Prime Seafood | 83% |
| Darden Restaurants | 71% |
| Bahama Breeze | 62% |
| Olive Garden | 61% |
| The Capital Grille | 58% |
| LongHorn Steakhouse | 43% |
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Bahama Breeze Customer Service
3.6/5
Bahama Breeze has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Bahama Breeze's Customer Service
Address
Orlando, FL
Website
http://www.bahamabreeze.com/home
Quick Insights into Bahama Breeze Customer Service
Bahama Breeze's Customer Service score was rated highest by customers who have used Bahama Breeze's products/services for Over 10 Years, and rated lowest by Caucasian customers.
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Ranked Bahama Breeze Customer Service the Highest
Ranked Bahama Breeze Customer Service the Lowest
Bahama Breeze Customer Service Score by Gender
Bahama Breeze's Customer Service score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Bahama Breeze Customer Service Score by Ethnicity
Bahama Breeze's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bahama Breeze.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Bahama Breeze Customer Service Score by Age
Bahama Breeze's Customer Service score was rated 4.1 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 4.1 | 66+ | 4.1 |
Bahama Breeze Customer Service Score by Usage
Bahama Breeze's Customer Service score was rated the highest by customers who have used Bahama Breeze's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bahama Breeze Customer Service vs. Competitors
Compared to its competitors, Bahama Breeze's Customer Service score is rated right above Olive Garden, and is preceded by Darden Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Eddie V's Prime Seafood | 4/5 |
| The Capital Grille | 3.8/5 |
| Darden Restaurants | 3.7/5 |
| Bahama Breeze | 3.6/5 |
| Olive Garden | 3.4/5 |
| LongHorn Steakhouse | 2.8/5 |
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Bahama Breeze as an Employer
4.3/5
Bahama Breeze has a 4.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Bahama Breeze scored a 11 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Bahama Breeze would recommend the brand to a friend. ENPS measures how likely Bahama Breeze employees would recommend working at Bahama Breeze to a friend.
Net Promoter Score
11
NPS Score
| 48% | Promoters |
|---|---|
| 15% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
