50
NPS
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Edenred
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About Edenred's Brand
Provides of prepaid corporate services intended to improve the efficiency of companies and purchasing power to individuals. The company's prepaid corporate services include distribution of electronic purses food stamps, gasoline, travel and related services enabling companies and local authorities avail social benefits by optimizing their business expenses or build the motivation of their teams. Among its major competitors, Edenred is ranked in 2nd place for NPS while i3 Verticals is 1st, and FleetCor Technologies is 3rd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Edenred Ranking
- #1 / 4 of its competitors
Edenred NPS
Edenred's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Edenred's customers would recommend using the product based on a scale of -100 to 100.
Edenred Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Edenred NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Dec 2025 50 | Dec 2025 | 50 |
How Other Brands Compare
Edenred is ranked first for NPS among its competitors. FleetCor Technologies and PayPal come in second and third, with BNP Paribas coming in at #4.
Edenred |  PayPal |  BNP Paribas |  FleetCor Technologies | |
| Global Ranking | #- | #109 | #380 | #- |
| NPS | 50 | 9 | 1 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $336.03B | $76.49B | $17.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edenred NPS vs. Competitors
Compared to its competitors, Edenred's NPS is rated right above FleetCor Technologies, and is preceded by i3 Verticals.
| COMPANY | NPS Score | |
|---|---|---|
 | i3 Verticals | 50 |
| Edenred | 50 |
| FleetCor Technologies | 25 |
| PayPal | 9 |
| BNP Paribas | 1 |
 | EVO Payments International | 0 |
 | Sodexo | -8 |
 | Alten | -60 |
Edenred Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Edenred users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Edenred Customer Loyalty vs. Competitors
Compared to its competitors, Edenred's Customer Loyalty score is rated right above EVO Payments International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Edenred | 83% |
| EVO Payments International | 83% |
| FleetCor Technologies | 81% |
| PayPal | 79% |
| i3 Verticals | 73% |
| BNP Paribas | 73% |
| Sodexo | 68% |
| Alten | 10% |
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Edenred Product Quality
4/5
Edenred has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Edenred Product Information
Edenred’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.edenred.com
- Company Size
- 5,001-10,000 Employees
Edenred Product Quality vs. Competitors
Compared to its competitors, Edenred's Product Quality score is rated right above i3 Verticals.
| COMPANY | Product Quality Score | |
|---|---|---|
| Edenred | 4/5 |
| i3 Verticals | 3.8/5 |
| FleetCor Technologies | 3.5/5 |
| PayPal | 3.5/5 |
| BNP Paribas | 3.3/5 |
| EVO Payments International | 3.2/5 |
| Sodexo | 3/5 |
| Alten | 2.8/5 |
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Edenred Pricing
Edenred ROI & Value For Money
3.9/5
Edenred has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Edenred Pricing vs. Competitors
Compared to its competitors, Edenred's ROI score is rated right above EVO Payments International, and is preceded by i3 Verticals.
| COMPANY | Pricing Score | |
|---|---|---|
| i3 Verticals | 3.9/5 |
| Edenred | 3.9/5 |
| EVO Payments International | 3.6/5 |
| FleetCor Technologies | 3.5/5 |
| PayPal | 3.4/5 |
| BNP Paribas | 3.1/5 |
| Sodexo | 3/5 |
| Alten | 2.7/5 |
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Edenred Customer Satisfaction (CSAT)
Edenred Customer Satisfaction (CSAT) Score
100 / 100
Edenred has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Edenred Customer Satisfaction vs. Competitors
Compared to its competitors, Edenred's Customer Satisfaction score is rated right above i3 Verticals.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Edenred | 100% |
| i3 Verticals | 80% |
| EVO Payments International | 67% |
| PayPal | 64% |
| BNP Paribas | 54% |
| Sodexo | 53% |
| FleetCor Technologies | 50% |
| Alten | 50% |
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Edenred Customer Service
4/5
Edenred has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Edenred's Customer Service
Address
, Malakoff, 92245
Website
www.edenred.com
Phone Number
7
Edenred Customer Service vs. Competitors
Compared to its competitors, Edenred's Customer Service score is rated right above i3 Verticals.
| COMPANY | Customer Service Score | |
|---|---|---|
| Edenred | 4/5 |
| i3 Verticals | 3.6/5 |
| FleetCor Technologies | 3.5/5 |
| PayPal | 3.3/5 |
| EVO Payments International | 3.3/5 |
| BNP Paribas | 3.1/5 |
| Sodexo | 3/5 |
| Alten | 2.7/5 |
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Edenred as an Employer
4.3/5
Edenred has a 4.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Edenred scored a 50 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Edenred would recommend the brand to a friend. ENPS measures how likely Edenred employees would recommend working at Edenred to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 22% | Promoters |
|---|---|
| 67% | Passive |
| 11% | Detractors |
