25
NPS
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FleetCor Technologies
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About FleetCor Technologies' Brand
Fleetcor Technologies provides specialized payment products and services to commercial fleets, oil companies, and petroleum marketers. Among its major competitors, FleetCor Technologies is ranked in 3rd place for NPS while Amec Foster Wheeler is 1st, and Edenred is 2nd.Their current market cap is $17.67B
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
FleetCor Technologies CMO
FleetCor Technologies Ranking
- #1 / 4 of its competitors
FleetCor Technologies NPS
FleetCor Technologies's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether FleetCor Technologies's customers would recommend using the product based on a scale of -100 to 100.
FleetCor Technologies Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
FleetCor Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Sep 2022 20 | Sep 2022 | 20 |
Dec 2022 33 | Dec 2022 | 33 |
Jul 2023 43 | Jul 2023 | 43 |
Sep 2023 33 | Sep 2023 | 33 |
Dec 2023 40 | Dec 2023 | 40 |
Apr 2024 36 | Apr 2024 | 36 |
Nov 2024 25 | Nov 2024 | 25 |
How Other Brands Compare
FleetCor Technologies is ranked first for NPS among its competitors. EVO Payments International and Fiserv come in second and third, with WEX coming in at #4. Among those competitors, it is the second most valued company behind Fiserv.
FleetCor Technologies |  Fiserv | WEX |  EVO Payments International | |
| Global Ranking | #- | #319 | #- | #- |
| NPS | 25 | -12 | -48 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $17.67B | $74.66B | $9.76B | $1.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FleetCor Technologies NPS by Gender
FleetCor Technologies's NPS was rated 34 by Male customers on Comparably.
Male
34
FleetCor Technologies's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
FleetCor Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FleetCor Technologies NPS vs. Competitors
Compared to its competitors, FleetCor Technologies's NPS is rated right above EVO Payments International, and is preceded by Edenred.
| COMPANY | NPS Score | |
|---|---|---|
 | Amec Foster Wheeler | 100 |
 | Edenred | 50 |
| FleetCor Technologies | 25 |
| EVO Payments International | 0 |
| Paystack | N/A |
| Fiserv | -12 |
 | First Data Corporation | -45 |
| WEX | -48 |
 | NexTraq | -100 |
FleetCor Technologies Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of FleetCor Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FleetCor Technologies Customer Loyalty Score by Gender
FleetCor Technologies's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
FleetCor Technologies Customer Loyalty vs. Competitors
Compared to its competitors, FleetCor Technologies's Customer Loyalty score is rated right above Fiserv, and is preceded by EVO Payments International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amec Foster Wheeler | 100% |
| Edenred | 83% |
| EVO Payments International | 83% |
| FleetCor Technologies | 81% |
| Fiserv | 76% |
| First Data Corporation | 72% |
| WEX | 69% |
| NexTraq | N/A |
| Paystack | N/A |
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FleetCor Technologies Product Quality
3.5/5
FleetCor Technologies has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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FleetCor Technologies Product Information
FleetCor Technologies’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.fleetcor.com
- Company Size
- 5,001-10,000 Employees
Industry
FinTech
Quick Insights into FleetCor Technologies Product Quality
FleetCor Technologies's Product Quality score was rated highest by Male customers.
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Ranked FleetCor Technologies Product Quality the Highest
FleetCor Technologies Product Quality Score by Gender
FleetCor Technologies's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FleetCor Technologies.
Male
3.5/5
Female
N/A
FleetCor Technologies Product Quality vs. Competitors
Compared to its competitors, FleetCor Technologies's Product Quality score is rated right above Fiserv, and is preceded by Edenred.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| Edenred | 4/5 |
| FleetCor Technologies | 3.5/5 |
| Fiserv | 3.3/5 |
| EVO Payments International | 3.2/5 |
| WEX | 2.4/5 |
| First Data Corporation | 1.9/5 |
| NexTraq | N/A |
| Paystack | N/A |
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FleetCor Technologies Pricing
FleetCor Technologies ROI & Value For Money
3.5/5
FleetCor Technologies has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into FleetCor Technologies ROI
FleetCor Technologies's ROI score was rated highest by Male customers.
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Ranked FleetCor Technologies ROI the Highest
FleetCor Technologies ROI Score by Gender
FleetCor Technologies's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
FleetCor Technologies Pricing vs. Competitors
Compared to its competitors, FleetCor Technologies's ROI score is rated right above Fiserv, and is preceded by EVO Payments International.
| COMPANY | Pricing Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| Edenred | 3.9/5 |
| EVO Payments International | 3.6/5 |
| FleetCor Technologies | 3.5/5 |
| Fiserv | 2.9/5 |
| WEX | 2.6/5 |
| First Data Corporation | 1.8/5 |
| NexTraq | N/A |
| Paystack | N/A |
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FleetCor Technologies Customer Satisfaction (CSAT)
FleetCor Technologies Customer Satisfaction (CSAT) Score
50 / 100
FleetCor Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FleetCor Technologies Customer Satisfaction
FleetCor Technologies's Customer Satisfaction score was rated highest by Male customers.
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Ranked FleetCor Technologies Customer Satisfaction the Highest
FleetCor Technologies Customer Satisfaction Score by Gender
FleetCor Technologies's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
FleetCor Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, FleetCor Technologies's Customer Satisfaction score is rated right above Fiserv, and is preceded by EVO Payments International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amec Foster Wheeler | 100% |
| Edenred | 100% |
| EVO Payments International | 67% |
| FleetCor Technologies | 50% |
| Fiserv | 48% |
| WEX | 36% |
| First Data Corporation | 30% |
| NexTraq | 0% |
| Paystack | 0% |
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FleetCor Technologies Customer Service
3.5/5
FleetCor Technologies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About FleetCor Technologies's Customer Service
Address
655 Engineering Drive, Suite 300, Norcross, GA
Website
http://www.fleetcor.com
Phone Number
1231231234
Quick Insights into FleetCor Technologies Customer Service
FleetCor Technologies's Customer Service score was rated highest by Male customers.
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Ranked FleetCor Technologies Customer Service the Highest
FleetCor Technologies Customer Service Score by Gender
FleetCor Technologies's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
FleetCor Technologies Customer Service vs. Competitors
Compared to its competitors, FleetCor Technologies's Customer Service score is rated right above EVO Payments International, and is preceded by Edenred.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| Edenred | 4/5 |
| FleetCor Technologies | 3.5/5 |
| EVO Payments International | 3.3/5 |
| Fiserv | 3.1/5 |
| WEX | 2.4/5 |
| First Data Corporation | 1.8/5 |
| NexTraq | N/A |
| Paystack | N/A |
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FleetCor Technologies as an Employer
2.5/5
FleetCor Technologies has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
FleetCor Technologies scored a 25 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of FleetCor Technologies would recommend the brand to a friend. ENPS measures how likely FleetCor Technologies employees would recommend working at FleetCor Technologies to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 26% | Promoters |
|---|---|
| 18% | Passive |
| 56% | Detractors |
