-100
NPS
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eGain Corporation
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About eGain Corporation's Brand
eGain Corporation is a provider of cloud customer engagement hub software. Among its major competitors, eGain Corporation is ranked in 5th place for NPS while ServiceNow is 1st, and Zendesk is 2nd.Their current market cap is $380.42M
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
eGain Corporation Ranking
- #4 / 4 of its competitors
eGain Corporation NPS
eGain Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether eGain Corporation's customers would recommend using the product based on a scale of -100 to 100.
eGain Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
eGain Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
How Other Brands Compare
eGain Corporation is ranked #4 for NPS among its competitors. ServiceNow and Zendesk come in first and second, with LivePerson coming in at third. Among those competitors, it is the lowest valued company behind ServiceNow.
eGain Corporation |  ServiceNow |  Zendesk |  LivePerson | |
| Global Ranking | #- | #331 | #509 | #- |
| NPS | -100 | 44 | 41 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $380.42M | $115.73B | $9.63B | $4.79B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eGain Corporation NPS vs. Competitors
Compared to its competitors, eGain Corporation's NPS is rated right below LivePerson.
| COMPANY | NPS Score | |
|---|---|---|
| ServiceNow | 44 |
| Zendesk | 41 |
 | Verint | 31 |
| LivePerson | 19 |
| eGain Corporation | -100 |
eGain Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of eGain Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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eGain Corporation Customer Loyalty vs. Competitors
Compared to its competitors, eGain Corporation's Customer Loyalty score is rated right above ServiceNow.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eGain Corporation | 100% |
| ServiceNow | 86% |
| Zendesk | 81% |
| Verint | 66% |
| LivePerson | 50% |
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eGain Corporation Product Quality
2.5/5
eGain Corporation has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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eGain Corporation Product Information
eGain Corporation’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.egain.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
eGain Corporation Product Quality vs. Competitors
Compared to its competitors, eGain Corporation's Product Quality score is rated right below LivePerson.
| COMPANY | Product Quality Score | |
|---|---|---|
| ServiceNow | 4.2/5 |
| Zendesk | 4.2/5 |
| Verint | 4.1/5 |
| LivePerson | 3.6/5 |
| eGain Corporation | 2.5/5 |
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eGain Corporation Pricing
eGain Corporation ROI & Value For Money
2.5/5
eGain Corporation has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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eGain Corporation Pricing vs. Competitors
Compared to its competitors, eGain Corporation's ROI score is rated right below LivePerson.
| COMPANY | Pricing Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| Zendesk | 4/5 |
| Verint | 3.7/5 |
| LivePerson | 3.6/5 |
| eGain Corporation | 2.5/5 |
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eGain Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eGain Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, eGain Corporation's Customer Satisfaction score is rated right below LivePerson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ServiceNow | 83% |
| Zendesk | 81% |
| Verint | 72% |
| LivePerson | 54% |
| eGain Corporation | 0% |
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eGain Corporation Customer Service
2.5/5
eGain Corporation has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About eGain Corporation's Customer Service
Address
1252 Borregas Avenue, Sunnyvale, CA 94089
Website
http://www.egain.com
eGain Corporation Customer Service vs. Competitors
Compared to its competitors, eGain Corporation's Customer Service score is rated right below LivePerson.
| COMPANY | Customer Service Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| Zendesk | 4/5 |
| Verint | 3.6/5 |
| LivePerson | 3.3/5 |
| eGain Corporation | 2.5/5 |
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eGain Corporation as an Employer
3.5/5
eGain Corporation has a 3.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
eGain Corporation scored a -100 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of eGain Corporation would recommend the brand to a friend. ENPS measures how likely eGain Corporation employees would recommend working at eGain Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
