100
NPS
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Eicher Motors
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About Eicher Motors' Brand
Provider of automobile products and related components. The company designs, manufactures and markets commercial vehicles, such as trucks and buses, engineering components and power train products. Among its major competitors, Eicher Motors is ranked in 2nd place for NPS while Ashok Leyland is 1st, and Mahindra & Mahindra is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Eicher Motors Ranking
- #2 / 4 of its competitors
Eicher Motors NPS
Eicher Motors's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Eicher Motors's customers would recommend using the product based on a scale of -100 to 100.
Eicher Motors Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Eicher Motors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
How Other Brands Compare
Eicher Motors is ranked second for NPS among its competitors. Ashok Leyland and Mahindra & Mahindra come in first and third, with Tata Motors Ltd coming in at #4.
Eicher Motors |  Tata Motors Ltd |  Mahindra & Mahindra |  Ashok Leyland | |
| Global Ranking | #- | #819 | #- | #- |
| NPS | 100 | 31 | 36 | 100 |
| Valuation Updated every 24 hours for public companies | - | $1.92B | $972.55M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eicher Motors NPS vs. Competitors
Compared to its competitors, Eicher Motors's NPS is rated right above Mahindra & Mahindra, and is preceded by Ashok Leyland.
| COMPANY | NPS Score | |
|---|---|---|
| Ashok Leyland | 100 |
| Eicher Motors | 100 |
| Mahindra & Mahindra | 36 |
| Tata Motors Ltd | 31 |
 | Bobcat Company | 13 |
 | JC | N/A |
Eicher Motors Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Eicher Motors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eicher Motors Customer Loyalty vs. Competitors
Compared to its competitors, Eicher Motors's Customer Loyalty score is rated right above Tata Motors Ltd, and is preceded by Ashok Leyland.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ashok Leyland | 100% |
| Eicher Motors | 100% |
| Tata Motors Ltd | 83% |
| Mahindra & Mahindra | 77% |
| Bobcat Company | 77% |
| JC | N/A |
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Eicher Motors Product Quality
5/5
Eicher Motors has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Eicher Motors Product Information
Eicher Motors’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.eicher.in
- Company Size
- 5,001-10,000 Employees
Eicher Motors Product Quality vs. Competitors
Compared to its competitors, Eicher Motors's Product Quality score is rated right above Tata Motors Ltd, and is preceded by Ashok Leyland.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ashok Leyland | 5/5 |
| Eicher Motors | 5/5 |
| Tata Motors Ltd | 4/5 |
| Mahindra & Mahindra | 3.9/5 |
| Bobcat Company | 3.5/5 |
| JC | N/A |
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Eicher Motors Pricing
Eicher Motors ROI & Value For Money
5/5
Eicher Motors has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Eicher Motors Pricing vs. Competitors
Compared to its competitors, Eicher Motors's ROI score is rated right above Mahindra & Mahindra, and is preceded by Ashok Leyland.
| COMPANY | Pricing Score | |
|---|---|---|
| Ashok Leyland | 5/5 |
| Eicher Motors | 5/5 |
| Mahindra & Mahindra | 4.2/5 |
| Tata Motors Ltd | 3.9/5 |
| Bobcat Company | 3.4/5 |
| JC | N/A |
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Eicher Motors Customer Satisfaction (CSAT)
Eicher Motors Customer Satisfaction (CSAT) Score
100 / 100
Eicher Motors has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eicher Motors Customer Satisfaction vs. Competitors
Compared to its competitors, Eicher Motors's Customer Satisfaction score is rated right above Mahindra & Mahindra, and is preceded by Ashok Leyland.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ashok Leyland | 100% |
| Eicher Motors | 100% |
| Mahindra & Mahindra | 89% |
| Tata Motors Ltd | 82% |
| Bobcat Company | 59% |
| JC | 0% |
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Eicher Motors Customer Service
5/5
Eicher Motors has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Eicher Motors's Customer Service
Address
No 96, Gurgaon, 122001
Website
www.eicher.in
Eicher Motors Customer Service vs. Competitors
Compared to its competitors, Eicher Motors's Customer Service score is rated right above Mahindra & Mahindra, and is preceded by Ashok Leyland.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ashok Leyland | 5/5 |
| Eicher Motors | 5/5 |
| Mahindra & Mahindra | 4.3/5 |
| Tata Motors Ltd | 4/5 |
| Bobcat Company | 3.3/5 |
| JC | N/A |
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Consumer vs. Employees
Eicher Motors scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Eicher Motors would recommend the brand to a friend. ENPS measures how likely Eicher Motors employees would recommend working at Eicher Motors to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
