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NPS
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Eloqua
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About Eloqua's Brand
Eloqua is a SaaS-based company that develops marketing automation and Revenue Performance Management (RPM) solutions. Among its major competitors, Eloqua is ranked in 5th place for NPS while Conversica is 1st, and HubSpot is 2nd. Overall, Eloqua has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
3.8/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Eloqua Ranking
- #4 / 4 of its competitors
Eloqua NPS
Eloqua's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Eloqua's customers would recommend using the product based on a scale of -100 to 100.
Eloqua Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Eloqua NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
How Other Brands Compare
Eloqua is ranked #4 for NPS among its competitors. Conversica and HubSpot come in first and second, with Marketo coming in at third.
Eloqua |  HubSpot |  Marketo |  Conversica | |
| Global Ranking | #- | #224 | #230 | #- |
| NPS | 0 | 35 | 25 | 49 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $22.51B | - | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eloqua NPS by Usage
Eloqua's NPS was rated the highest by customers who have used Eloqua's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
2 to 5 Years -13 | 2 to 5 Years | -13 |
Eloqua NPS vs. Competitors
Compared to its competitors, Eloqua's NPS is rated right below Pardot.
| COMPANY | NPS Score | |
|---|---|---|
| Conversica | 49 |
| HubSpot | 35 |
| Marketo | 25 |
 | Pardot | 20 |
| Eloqua | 0 |
Eloqua Product Quality
3.8/5
Eloqua has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Eloqua Product Information
Eloqua serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Eloqua supports Web devices and offers products for small, medium, and large sized businesses.
Eloqua’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.eloqua.com
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
German
Product Type
Email Marketing Software
Marketing Automation Software
Lead Management Software
Campaign Management Software
Content Marketing Software
Contact Management Software
Landing Page Software
Eloqua Product Quality vs. Competitors
Compared to its competitors, Eloqua's Product Quality score is rated right below Pardot.
| COMPANY | Product Quality Score | |
|---|---|---|
| Conversica | 4.2/5 |
| HubSpot | 4.2/5 |
| Marketo | 4.1/5 |
| Pardot | 4.1/5 |
| Eloqua | 3.8/5 |
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Eloqua Pricing
Eloqua ROI & Value For Money
3.4/5
Eloqua has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Eloqua Pricing Plans
Eloqua has a pricing structure that accommodates small, medium, and large businesses. Starting from $2000/month, Eloqua uses a subscription model and offers the following: STANDARD: $4,000* - 50 Users, ENTERPRISE: Contact Sales - Unlimited Users, and *Monthly cost for database of < 10k contacts. For the users that are not ready to commit yet, Eloqua also offers a free trial.
Who Uses Eloqua?
Small Businesses
Medium Businesses
Large Enterprises
Eloqua Pricing vs. Competitors
Compared to its competitors, Eloqua's ROI score is rated right below Pardot.
| COMPANY | Pricing Score | |
|---|---|---|
| Conversica | 4.1/5 |
| HubSpot | 4/5 |
| Marketo | 3.8/5 |
| Pardot | 3.8/5 |
| Eloqua | 3.4/5 |
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Eloqua Customer Service
3.7/5
Eloqua has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Eloqua's Customer Service
Address
1921 Gallows Road, Suite 250, Vienna, VA
Website
http://www.eloqua.com
Eloqua Customer Service vs. Competitors
Compared to its competitors, Eloqua's Customer Service score is rated right above Pardot, and is preceded by Conversica.
| COMPANY | Customer Service Score | |
|---|---|---|
| HubSpot | 4.1/5 |
| Conversica | 3.8/5 |
| Eloqua | 3.7/5 |
| Pardot | 3.5/5 |
| Marketo | 3.5/5 |
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Consumer vs. Employees
Eloqua scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Eloqua would recommend the brand to a friend. ENPS measures how likely Eloqua employees would recommend working at Eloqua to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
