Encora NPS & Customer Reviews

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Encora

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Encora

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About Encora's Brand

We drive transformational outcomes for clients through our agile methods, micro-industry vertical expertise, and extraordinary people. Among its major competitors, Encora is ranked in 5th place for NPS while Globant is 1st, and EPAM Systems is 2nd.

Brand at a Glance

66%

Customer Loyalty

3.1/5

Product Quality

3.3/5

Pricing

3.4/5

Customer Service

Encora Ranking

^#4 / 4 of its competitors

Encora NPS

Encora's Net Promoter Score (NPS) is a -23 with 34% Promoters, 9% Passives, and 57% Detractors. Net Promoter Score tracks whether Encora's customers would recommend using the product based on a scale of -100 to 100.

Encora Overall NPS

-23

NPS

34%	Promoters
9%	Passives
57%	Detractors

Encora NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2022 40	Jun 2022	40
Aug 2022 31	Aug 2022	31
Oct 2022 25	Oct 2022	25
Mar 2023 21	Mar 2023	21
Apr 2023 -1	Apr 2023	-1
May 2023 -5	May 2023	-5
Jul 2023 -22	Jul 2023	-22
Aug 2023 -22	Aug 2023	-22
Oct 2023 -24	Oct 2023	-24
Nov 2024 -25	Nov 2024	-25
Dec 2024 -27	Dec 2024	-27
Sep 2025 -25	Sep 2025	-25

How Other Brands Compare

Encora is ranked #4 for NPS among its competitors. Globant and EPAM Systems come in first and second, with GlobalLogic coming in at third.

	Encora	EPAM Systems	Globant	GlobalLogic
Global Ranking	#-	#396	#452	#-
NPS	-23	21	38	7
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$14.94B	$8.41B	$21.05B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Encora NPS by Gender

Male customers rated Encora's NPS 22 points higher than Female customers.

Male

Encora's NPS was rated 72 by Male customers on Comparably.

86%

Promoters

Passives

14%

Detractors

Female

Encora's NPS was rated 50 by Female customers on Comparably.

75%

Promoters

Passives

25%

Detractors

Encora NPS by Ethnicity

Encora's NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 50	Asian or Pacific Islander	50

Encora NPS by Age

Encora's NPS was rated 100 points by customers ages 31-35 and customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

100%

36-40

100%

Encora NPS by Usage

Encora's NPS was rated the highest by customers who have used Encora's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50
5 to 10 Years 34	5 to 10 Years	34

Encora NPS vs. Competitors

Compared to its competitors, Encora's NPS is rated right below Persistent.

COMPANY		NPS Score
	Globant	38
	EPAM Systems	21
	Endava	17
	GlobalLogic	7
	Persistent	N/A
	Encora	-23

Encora Customer Reviews

Out of the 4 Encora customer reviews 4 were positive and 0 were constructive. Encora customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Encora Customer Loyalty

66%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

66% of Encora users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

66%

34%

Encora Customer Loyalty Score by Gender

Female customers rated Encora's Customer Loyalty score 13% higher than Male customers.

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Male

87%

Yes

Female

100%

Yes

Encora Customer Loyalty Score by Ethnicity

Encora's Customer Loyalty score was rated 89% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

Encora Customer Loyalty Score by Age

Encora's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 36-40 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%
36-40 100%	36-40	100%

Encora Customer Loyalty Score by Usage

Encora's Customer Loyalty score was rated the highest by customers who have used Encora's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	100%
5 to 10 Years	70%

Encora Customer Loyalty Score by Industry

Encora's Customer Loyalty score was rated 82% by Tech industry customers.

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Tech	82%

Encora Customer Loyalty vs. Competitors

Compared to its competitors, Encora's Customer Loyalty score is rated right above Persistent, and is preceded by GlobalLogic.

COMPANY		Customer Loyalty Score
	EPAM Systems	81%
	Globant	80%
	Endava	76%
	GlobalLogic	75%
	Encora	66%
	Persistent	N/A

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Encora Product Quality

3.1/5

Encora has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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Encora Product Information

Encora’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Encora's product the highest.

Website: https://www.encora.com

Company Size: 5,001-10,000 Employees

Industry

Information Services

Tech

AI, Big Data and Analytics

Ecommerce and Marketplaces

Quick Insights into Encora Product Quality

Encora's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Encora's products/services for 5 to 10 Years.

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Ranked Encora Product Quality the Highest

31-35	5
Asian or Pacific Islander	4.7
Female	4.7

Ranked Encora Product Quality the Lowest

36-40	5
Male	4.6
5 to 10 Years	4.1

Encora Product Quality Score by Gender

Female customers rated Encora's Product Quality score 0.1 stars higher than Male customers.

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Male

4.6/5

Female

4.7/5

Encora Product Quality Score by Ethnicity

Encora's Product Quality score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.7	Asian or Pacific Islander	4.7

Encora Product Quality Score by Age

Encora's Product Quality score was rated 5 stars by customers ages 31-35 and customers ages 36-40 on Comparably.

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Summary	Age	Score
31-35 5	31-35	5
36-40 5	36-40	5

Encora Product Quality Score by Usage

Encora's Product Quality score was rated the highest by customers who have used Encora's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.7
5 to 10 Years	4.1

Encora Product Quality Score by Industry

Encora's Product Quality score was rated 4.5 stars by Tech industry customers.

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Tech	4.5

Encora Product Quality vs. Competitors

Compared to its competitors, Encora's Product Quality score is rated right above Persistent, and is preceded by Endava.

COMPANY		Product Quality Score
	Globant	4.1/5
	EPAM Systems	3.8/5
	GlobalLogic	3.8/5
	Endava	3.2/5
	Encora	3.1/5
	Persistent	N/A

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Encora Pricing

Encora ROI & Value For Money

3.3/5

Encora has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Encora Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Encora ROI

Encora's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used Encora's products/services for 5 to 10 Years.

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Ranked Encora ROI the Highest

36-40	5
Male	4.3
Tech	4.1

Ranked Encora ROI the Lowest

31-35	4.8
Female	3.7
5 to 10 Years	3.5

Encora ROI Score by Gender

Male customers rated Encora's ROI score 0.6 stars higher than Female customers.

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Male

4.3/5

Female

3.7/5

Encora ROI Score by Ethnicity

Encora's ROI score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9

Encora ROI Score by Age

Encora's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 4.8	31-35	4.8
36-40 5	36-40	5

Encora ROI Score by Usage

Encora's ROI score was rated the highest by customers who have used Encora's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.7
5 to 10 Years	3.5

Encora ROI Score by Industry

Encora's ROI score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

Encora Pricing vs. Competitors

Compared to its competitors, Encora's ROI score is rated right above Endava, and is preceded by GlobalLogic.

COMPANY		Pricing Score
	Globant	4.1/5
	EPAM Systems	3.8/5
	GlobalLogic	3.5/5
	Encora	3.3/5
	Endava	3.2/5
	Persistent	N/A

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Encora Customer Satisfaction (CSAT)

Encora Customer Satisfaction (CSAT) Score

52 / 100

Encora has an overall Customer Satisfaction score of 52 rated by its users and customers.

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Very Satisfied	34%
Satisfied	18%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	15%
Very Dissatisfied	20%

Very Satisfied

34%

Satisfied

18%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

15%

Very Dissatisfied

20%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Encora Customer Satisfaction

Encora's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Male customers.

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Ranked Encora Customer Satisfaction the Highest

36-40	100%
Female	100%
Less than 1 Year	100%

Ranked Encora Customer Satisfaction the Lowest

Male	83%

Encora Customer Satisfaction Score by Gender

Female customers rated Encora's Customer Satisfaction score 17 points higher than Male customers.

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83 / 100

Male

	Very Satisfied	83%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	75%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Encora Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
86%

CSAT according to Asian or Pacific Islander

Encora's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	86%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	0%

Very Satisfied

86%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

Encora Customer Satisfaction Score by Age

Encora's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.

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100

Breakdown

Age

Score

36-40

100%

Encora Customer Satisfaction Score by Usage

Encora's Customer Satisfaction score was rated 100 points by customers who have used Encora's products/services for Less than 1 Year.

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Less than 1 Year	100

Encora Customer Satisfaction Score by Industry

Encora's Customer Satisfaction score was rated 75 points by Tech industry customers.

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Tech	75

Encora Customer Satisfaction vs. Competitors

Compared to its competitors, Encora's Customer Satisfaction score is rated right above Persistent, and is preceded by Endava.

COMPANY		Customer Satisfaction (CSAT) Score
	Globant	84%
	EPAM Systems	83%
	GlobalLogic	75%
	Endava	63%
	Encora	52%
	Persistent	0%

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Encora Customer Service

3.4/5

Encora has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Encora's Customer Service

Address

4988 Great America Parkway, Santa Clara, CA 95054

Website

https://www.encora.com

Phone Number

1 480 991 3635

Encora's Social Links

Quick Insights into Encora Customer Service

Encora's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Encora's products/services for 5 to 10 Years.

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Ranked Encora Customer Service the Highest

36-40	5
Female	4.5
Less than 1 Year	4.5

Ranked Encora Customer Service the Lowest

31-35	4.8
Male	4.4
5 to 10 Years	3.6

Encora Customer Service Score by Gender

Female customers rated Encora's Customer Service score 0.1 stars higher than Male customers.

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Male

4.4/5

Female

4.5/5

Encora Customer Service Score by Ethnicity

Encora's Customer Service score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3

Encora Customer Service Score by Age

Encora's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
31-35 4.8	31-35	4.8
36-40 5	36-40	5

Encora Customer Service Score by Usage

Encora's Customer Service score was rated the highest by customers who have used Encora's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.5
5 to 10 Years	3.6

Encora Customer Service Score by Industry

Encora's Customer Service score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

Encora Customer Service vs. Competitors

Compared to its competitors, Encora's Customer Service score is rated right above Endava, and is preceded by GlobalLogic.

COMPANY		Customer Service Score
	Globant	4.1/5
	EPAM Systems	3.9/5
	GlobalLogic	3.6/5
	Encora	3.4/5
	Endava	3.3/5
	Persistent	N/A

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Encora as an Employer

4.9/5

Encora has a 4.9/5 stars for its overall company culture rated by their employees

top

CEO of Encora

Anand Birje

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Encora scored a -23 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Encora would recommend the brand to a friend. ENPS measures how likely Encora employees would recommend working at Encora to a friend.

Net Promoter Score

-23

NPS Score

34%	Promoters
9%	Passive
57%	Detractors

Employee Net Promoter Score

eNPS Score

75%	Promoters
16%	Passive
9%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail