-59
NPS
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EnerCare
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About EnerCare's Brand
EnerCare, we believe that intelligent energy solutions can benefit everyone. Among its major competitors, EnerCare is ranked in 4th place for NPS while Reliance is 1st, and Enbridge is 2nd.
Brand at a Glance
65%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.6/5
Customer Service
EnerCare Ranking
- #4 / 4 of its competitors
EnerCare NPS
EnerCare's Net Promoter Score (NPS) is a -59 with 19% Promoters, 3% Passives, and 78% Detractors. Net Promoter Score tracks whether EnerCare's customers would recommend using the product based on a scale of -100 to 100.
EnerCare Overall NPS
| 19% | Promoters |
|---|---|
| 3% | Passives |
| 78% | Detractors |
EnerCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -58 | Dec 2024 | -58 |
Jan 2025 -60 | Jan 2025 | -60 |
Feb 2025 -63 | Feb 2025 | -63 |
Apr 2025 -63 | Apr 2025 | -63 |
May 2025 -60 | May 2025 | -60 |
Jul 2025 -61 | Jul 2025 | -61 |
Sep 2025 -61 | Sep 2025 | -61 |
Nov 2025 -59 | Nov 2025 | -59 |
Dec 2025 -61 | Dec 2025 | -61 |
Jan 2026 -61 | Jan 2026 | -61 |
Feb 2026 -59 | Feb 2026 | -59 |
Mar 2026 -59 | Mar 2026 | -59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EnerCare NPS by Gender
Female customers rated EnerCare's NPS 2 points higher than Male customers.
Male
-76
EnerCare's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-74
EnerCare's NPS was rated -74 by Female customers on Comparably.
11%
Promoters
4%
Passives
85%
Detractors
EnerCare NPS by Ethnicity
EnerCare's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Asian or Pacific Islander -66 | Asian or Pacific Islander | -66 |
Other -75 | Other | -75 |
EnerCare NPS by Age
EnerCare's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
EnerCare NPS by Usage
EnerCare's NPS was rated the highest by customers who have used EnerCare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -87 | 2 to 5 Years | -87 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years -74 | Over 10 Years | -74 |
EnerCare NPS vs. Competitors
Compared to its competitors, EnerCare's NPS is rated right above Direct Energy, and is preceded by Hydro One.
| COMPANY | NPS Score | |
|---|---|---|
 | Reliance | 37 |
 | Enbridge | 11 |
 | Hydro One | 3 |
| EnerCare | -59 |
 | Direct Energy | -71 |
 | Toronto Hydro | -100 |
EnerCare Customer Reviews
Out of the 11 EnerCare customer reviews 1 was positive and 10 were constructive. EnerCare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
EnerCare Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of EnerCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EnerCare Customer Loyalty Score by Gender
Female customers rated EnerCare's Customer Loyalty score 1% higher than Male customers.
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Male
66%
Yes
Female
67%
Yes
EnerCare Customer Loyalty Score by Ethnicity
EnerCare's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of EnerCare.
68
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
78
out of 100
Other
EnerCare Customer Loyalty Score by Age
EnerCare's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
41-45 66% | 41-45 | 66% |
46-50 82% | 46-50 | 82% |
56-60 70% | 56-60 | 70% |
61-65 75% | 61-65 | 75% |
66+ 57% | 66+ | 57% |
EnerCare Customer Loyalty Score by Usage
EnerCare's Customer Loyalty score was rated the highest by customers who have used EnerCare's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
EnerCare Customer Loyalty Score by Industry
EnerCare's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
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EnerCare Customer Loyalty vs. Competitors
Compared to its competitors, EnerCare's Customer Loyalty score is rated right above Direct Energy, and is preceded by Enbridge.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Reliance | 92% |
| Hydro One | 83% |
| Enbridge | 76% |
| EnerCare | 65% |
| Direct Energy | 65% |
| Toronto Hydro | 10% |
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EnerCare Product Quality
1.7/5
EnerCare has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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EnerCare Product Information
EnerCare’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated EnerCare's product the highest. Reviewers from the Accounting industry rated EnerCare the lowest at 1.5.
- Website
- http://enercareinc.com/
- Company Size
- 501-1,000 Employees
Industry
Energy
Real Estate
Travel
Quick Insights into EnerCare Product Quality
EnerCare's Product Quality score was rated highest by customers who have used EnerCare's products/services for 5 to 10 Years, and rated lowest by customers who have used EnerCare's products/services for Over 10 Years.
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Ranked EnerCare Product Quality the Highest
Ranked EnerCare Product Quality the Lowest
EnerCare Product Quality Score by Gender
EnerCare's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
EnerCare Product Quality Score by Ethnicity
EnerCare's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EnerCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
EnerCare Product Quality Score by Age
EnerCare's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.9 | 36-40 | 1.9 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.8 | 46-50 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
EnerCare Product Quality Score by Usage
EnerCare's Product Quality score was rated the highest by customers who have used EnerCare's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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EnerCare Product Quality Score by Industry
EnerCare's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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EnerCare Product Quality vs. Competitors
Compared to its competitors, EnerCare's Product Quality score is rated right above Direct Energy, and is preceded by Enbridge.
| COMPANY | Product Quality Score | |
|---|---|---|
| Reliance | 4.3/5 |
| Hydro One | 3.7/5 |
| Enbridge | 3.5/5 |
| EnerCare | 1.7/5 |
| Direct Energy | 1.7/5 |
| Toronto Hydro | 1.5/5 |
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EnerCare Pricing
EnerCare ROI & Value For Money
1.7/5
EnerCare has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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EnerCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from EnerCare.
Quick Insights into EnerCare ROI
EnerCare's ROI score was rated highest by customers who have used EnerCare's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked EnerCare ROI the Highest
Ranked EnerCare ROI the Lowest
EnerCare ROI Score by Gender
EnerCare's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
EnerCare ROI Score by Ethnicity
EnerCare's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.7 | Asian or Pacific Islander | 1.7 |
Other 1.5 | Other | 1.5 |
EnerCare ROI Score by Age
EnerCare's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.7 | 36-40 | 1.7 |
41-45 2 | 41-45 | 2 |
46-50 1.9 | 46-50 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
EnerCare ROI Score by Usage
EnerCare's ROI score was rated the highest by customers who have used EnerCare's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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EnerCare ROI Score by Industry
EnerCare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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EnerCare Pricing vs. Competitors
Compared to its competitors, EnerCare's ROI score is rated right above Direct Energy, and is preceded by Enbridge.
| COMPANY | Pricing Score | |
|---|---|---|
| Reliance | 4.1/5 |
| Hydro One | 3.5/5 |
| Enbridge | 3.2/5 |
| EnerCare | 1.7/5 |
| Direct Energy | 1.6/5 |
| Toronto Hydro | 1.5/5 |
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EnerCare Customer Satisfaction (CSAT)
EnerCare Customer Satisfaction (CSAT) Score
20 / 100
EnerCare has an overall Customer Satisfaction score of 20 rated by its users and customers.
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Very Satisfied
13%
Satisfied
7%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
16%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EnerCare Customer Satisfaction
EnerCare's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used EnerCare's products/services for Less than 1 Year.
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Ranked EnerCare Customer Satisfaction the Highest
Ranked EnerCare Customer Satisfaction the Lowest
EnerCare Customer Satisfaction Score by Gender
Male customers rated EnerCare's Customer Satisfaction score 5 points higher than Female customers.
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13 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 10% | |
Very Dissatisfied | 74% |
8 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 20% | |
Very Dissatisfied | 64% |
EnerCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
EnerCare's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
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7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
14%
Very Dissatisfied
75%
CSAT according to Asian or Pacific Islander
EnerCare's Customer Satisfaction (CSAT) score was rated 17% according to Asian or Pacific Islander users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
67%
CSAT according to Other
EnerCare's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
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8 / 100
Very Satisfied
0%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
76%
EnerCare Customer Satisfaction Score by Age
EnerCare's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 5% |
EnerCare Customer Satisfaction Score by Usage
EnerCare's Customer Satisfaction score was rated the highest by customers who have used EnerCare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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EnerCare Customer Satisfaction Score by Industry
EnerCare's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}EnerCare Customer Satisfaction vs. Competitors
Compared to its competitors, EnerCare's Customer Satisfaction score is rated right above Direct Energy, and is preceded by Enbridge.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Reliance | 80% |
| Hydro One | 69% |
| Enbridge | 63% |
| EnerCare | 20% |
| Direct Energy | 9% |
| Toronto Hydro | 0% |
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EnerCare Customer Service
1.6/5
EnerCare has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About EnerCare's Customer Service
Address
4000 Victoria Park Avenue, M2H 3P4 Canada
Website
http://enercareinc.com/
Phone Number
(416) 649-1860
Quick Insights into EnerCare Customer Service
EnerCare's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
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Ranked EnerCare Customer Service the Highest
Ranked EnerCare Customer Service the Lowest
EnerCare Customer Service Score by Gender
Female customers rated EnerCare's Customer Service score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
EnerCare Customer Service Score by Ethnicity
EnerCare's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EnerCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 1.5 | Other | 1.5 |
EnerCare Customer Service Score by Age
EnerCare's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.9 | 36-40 | 1.9 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2.4 | 46-50 | 2.4 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
EnerCare Customer Service Score by Usage
EnerCare's Customer Service score was rated the highest by customers who have used EnerCare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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EnerCare Customer Service Score by Industry
EnerCare's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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EnerCare Customer Service vs. Competitors
Compared to its competitors, EnerCare's Customer Service score is rated right above Direct Energy, and is preceded by Enbridge.
| COMPANY | Customer Service Score | |
|---|---|---|
| Reliance | 4.3/5 |
| Hydro One | 3.4/5 |
| Enbridge | 3.3/5 |
| EnerCare | 1.6/5 |
| Direct Energy | 1.5/5 |
| Toronto Hydro | 1.5/5 |
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EnerCare as an Employer
4.3/5
EnerCare has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
EnerCare scored a -59 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of EnerCare would recommend the brand to a friend. ENPS measures how likely EnerCare employees would recommend working at EnerCare to a friend.
Net Promoter Score
-59
NPS Score
| 19% | Promoters |
|---|---|
| 3% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
