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NPS
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Entercom
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About Entercom's Brand
Entercom provides radio broadcasting services. Among its major competitors, Entercom is ranked in 2nd place for NPS while iHeartMedia is 1st, and Cumulus Media is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Entercom Ranking
- #2 / 4 of its competitors
Entercom NPS
Entercom's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Entercom's customers would recommend using the product based on a scale of -100 to 100.
Entercom Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Entercom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
How Other Brands Compare
Entercom is ranked second for NPS among its competitors. iHeartMedia and Cumulus Media come in first and third, with Townsquare Media coming in at #4.
Entercom |  iHeartMedia |  Townsquare Media |  Cumulus Media | |
| Global Ranking | #- | #308 | #- | #- |
| NPS | 0 | 15 | -72 | -43 |
| Valuation Updated every 24 hours for public companies | - | $2.01B | $135.28M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Entercom NPS vs. Competitors
Compared to its competitors, Entercom's NPS is rated right above Cumulus, and is preceded by iHeartMedia.
| COMPANY | NPS Score | |
|---|---|---|
| iHeartMedia | 15 |
| Entercom | 0 |
 | Cumulus | N/A |
| Cumulus Media | -43 |
 | Yodle | -50 |
| Townsquare Media | -72 |
Entercom Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Entercom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Entercom Customer Loyalty vs. Competitors
Compared to its competitors, Entercom's Customer Loyalty score is rated right above Cumulus, and is preceded by Townsquare Media.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Yodle | 100% |
| Cumulus Media | 70% |
| iHeartMedia | 64% |
| Townsquare Media | 64% |
| Entercom | 55% |
| Cumulus | N/A |
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Entercom Product Quality
3.7/5
Entercom has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Entercom Product Information
Entercom’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.entercom.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Media
Entercom Product Quality vs. Competitors
Compared to its competitors, Entercom's Product Quality score is rated right above iHeartMedia, and is preceded by Yodle.
| COMPANY | Product Quality Score | |
|---|---|---|
| Yodle | 3.8/5 |
| Entercom | 3.7/5 |
| iHeartMedia | 3.5/5 |
| Cumulus Media | 2.4/5 |
| Townsquare Media | 2.1/5 |
| Cumulus | N/A |
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Entercom Pricing
Entercom ROI & Value For Money
3.7/5
Entercom has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Entercom Pricing vs. Competitors
Compared to its competitors, Entercom's ROI score is rated right above iHeartMedia.
| COMPANY | Pricing Score | |
|---|---|---|
| Entercom | 3.7/5 |
| iHeartMedia | 3.5/5 |
| Yodle | 3.2/5 |
| Cumulus Media | 2.1/5 |
| Townsquare Media | 1.9/5 |
| Cumulus | N/A |
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Entercom Customer Satisfaction (CSAT)
Entercom Customer Satisfaction (CSAT) Score
100 / 100
Entercom has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Entercom Customer Satisfaction vs. Competitors
Compared to its competitors, Entercom's Customer Satisfaction score is rated right above iHeartMedia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Entercom | 100% |
| iHeartMedia | 53% |
| Yodle | 50% |
| Cumulus Media | 36% |
| Townsquare Media | 26% |
| Cumulus | 0% |
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Entercom Customer Service
3.5/5
Entercom has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Entercom's Customer Service
Address
Bala Cynwyd, PA
Website
http://www.entercom.com/
Entercom Customer Service vs. Competitors
Compared to its competitors, Entercom's Customer Service score is rated right above Yodle, and is preceded by iHeartMedia.
| COMPANY | Customer Service Score | |
|---|---|---|
| iHeartMedia | 3.6/5 |
| Entercom | 3.5/5 |
| Yodle | 3.1/5 |
| Cumulus Media | 2/5 |
| Townsquare Media | 2/5 |
| Cumulus | N/A |
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Entercom as an Employer
3.2/5
Entercom has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Entercom scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Entercom would recommend the brand to a friend. ENPS measures how likely Entercom employees would recommend working at Entercom to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
