Entergy Corporation NPS & Customer Reviews

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Entergy Corporation

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Entergy Corporation

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About Entergy Corporation's Brand

Entergy Corporation is an integrated energy company Among its major competitors, Entergy Corporation is ranked in 4th place for NPS while Exelon Corporation is 1st, and Duke Energy Corporation is 2nd.Their current market cap is $20.03B

Brand at a Glance

87%

Customer Loyalty

2.7/5

Product Quality

2.5/5

Pricing

2.6/5

Customer Service

Entergy Corporation Ranking

^#3 / 4 of its competitors

Entergy Corporation NPS

Entergy Corporation's Net Promoter Score (NPS) is a -36 with 27% Promoters, 10% Passives, and 63% Detractors. Net Promoter Score tracks whether Entergy Corporation's customers would recommend using the product based on a scale of -100 to 100.

Entergy Corporation Overall NPS

-36

NPS

27%	Promoters
10%	Passives
63%	Detractors

Entergy Corporation NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 -42	Mar 2024	-42
Apr 2024 -44	Apr 2024	-44
May 2024 -46	May 2024	-46
Sep 2024 -42	Sep 2024	-42
Nov 2024 -40	Nov 2024	-40
Dec 2024 -42	Dec 2024	-42
Feb 2025 -44	Feb 2025	-44
May 2025 -42	May 2025	-42
Jul 2025 -44	Jul 2025	-44
Aug 2025 -47	Aug 2025	-47
Oct 2025 -39	Oct 2025	-39
Nov 2025 -37	Nov 2025	-37

How Other Brands Compare

Entergy Corporation is ranked third for NPS among its competitors. Exelon Corporation and Duke Energy Corporation come in first and second, with Capital One coming in at #4. Among those competitors, it is the lowest valued company behind Duke Energy Corporation.

	Entergy Corporation	Duke Energy Corporation	Exelon Corporation	Capital One
Global Ranking	#-	#338	#586	#-
NPS	-36	-21	21	-41
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	$20.03B	$75.41B	$42.89B	$54.69B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Entergy Corporation NPS by Gender

Male customers rated Entergy Corporation's NPS 31 points higher than Female customers.

Male

-25

Entergy Corporation's NPS was rated -25 by Male customers on Comparably.

25%

Promoters

25%

Passives

50%

Detractors

Female

-56

Entergy Corporation's NPS was rated -56 by Female customers on Comparably.

22%

Promoters

Passives

78%

Detractors

Entergy Corporation NPS by Ethnicity

Entergy Corporation's NPS was rated -58 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -58	Caucasian	-58

Entergy Corporation NPS by Age

Entergy Corporation's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

56-60

16%

17%

67%

66+

25%

75%

Entergy Corporation NPS by Usage

Entergy Corporation's NPS was rated -56 points by customers who have used Entergy Corporation's products/services for Over 10 Years.

-100

-50

100

Summary	Usage	Score
Over 10 Years -56	Over 10 Years	-56

Entergy Corporation NPS vs. Competitors

Compared to its competitors, Entergy Corporation's NPS is rated right above Capital One, and is preceded by Atmos Energy.

COMPANY		NPS Score
	Exelon Corporation	21
	Duke Energy Corporation	-21
	Atmos Energy	-31
	Entergy Corporation	-36
	Capital One	-41
	CenterPoint Energy	-61

Entergy Corporation Customer Reviews

Out of the 2 Entergy Corporation customer reviews 0 were positive and 2 were constructive. Entergy Corporation customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

Entergy Corporation Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of Entergy Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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87%

13%

Entergy Corporation Customer Loyalty Score by Gender

Male customers rated Entergy Corporation's Customer Loyalty score 20% higher than Female customers.

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Male

100%

Yes

Female

80%

Yes

Entergy Corporation Customer Loyalty Score by Ethnicity

Entergy Corporation's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Entergy Corporation Customer Loyalty Score by Age

Entergy Corporation's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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20%

40%

60%

80%

100%

Summary	Age	Score
56-60 100%	56-60	100%
66+ 55%	66+	55%

Entergy Corporation Customer Loyalty Score by Usage

Entergy Corporation's Customer Loyalty score was rated 90% by customers who have used Entergy Corporation's products/services for Over 10 Years.

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Over 10 Years	90%

Entergy Corporation Customer Loyalty Score by Industry

Entergy Corporation's Customer Loyalty score was rated 100% by Accounting industry customers.

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Accounting	100%

Entergy Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Entergy Corporation's Customer Loyalty score is rated right above Atmos Energy.

COMPANY		Customer Loyalty Score
	Entergy Corporation	87%
	Atmos Energy	83%
	Duke Energy Corporation	82%
	Capital One	79%
	Exelon Corporation	77%
	CenterPoint Energy	66%

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Entergy Corporation Product Quality

2.7/5

Entergy Corporation has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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Entergy Corporation Product Information

Entergy Corporation’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Entergy Corporation's product the highest.

Website: http://www.entergy.com/

Company Size: 10,000+ Employees

Industry

Tech

Energy

Quick Insights into Entergy Corporation Product Quality

Entergy Corporation's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.

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Ranked Entergy Corporation Product Quality the Highest

Accounting	3.5
Male	2.6
66+	2.1

Ranked Entergy Corporation Product Quality the Lowest

56-60	1.9
Female	1.7

Entergy Corporation Product Quality Score by Gender

Male customers rated Entergy Corporation's Product Quality score 0.9 stars higher than Female customers.

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Male

2.6/5

Female

1.7/5

Entergy Corporation Product Quality Score by Ethnicity

Entergy Corporation's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7

Entergy Corporation Product Quality Score by Age

Entergy Corporation's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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Summary	Age	Score
56-60 1.9	56-60	1.9
66+ 2.1	66+	2.1

Entergy Corporation Product Quality Score by Usage

Entergy Corporation's Product Quality score was rated 1.9 stars by customers who have used Entergy Corporation's products/services for Over 10 Years.

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Over 10 Years	1.9

Entergy Corporation Product Quality Score by Industry

Entergy Corporation's Product Quality score was rated 3.5 stars by Accounting industry customers.

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Accounting	3.5

Entergy Corporation Product Quality vs. Competitors

Compared to its competitors, Entergy Corporation's Product Quality score is rated right above Atmos Energy, and is preceded by Duke Energy Corporation.

COMPANY		Product Quality Score
	Exelon Corporation	3.5/5
	Duke Energy Corporation	2.9/5
	Entergy Corporation	2.7/5
	Atmos Energy	2.7/5
	Capital One	2.3/5
	CenterPoint Energy	2.2/5

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Entergy Corporation Pricing

Entergy Corporation ROI & Value For Money

2.5/5

Entergy Corporation has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.

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Entergy Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into Entergy Corporation ROI

Entergy Corporation's ROI score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Entergy Corporation ROI the Highest

Male	2.7
Accounting	2.5
66+	1.9

Ranked Entergy Corporation ROI the Lowest

56-60	1.6
Female	1.5

Entergy Corporation ROI Score by Gender

Male customers rated Entergy Corporation's ROI score 1.2 stars higher than Female customers.

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Male

2.7/5

Female

1.5/5

Entergy Corporation ROI Score by Ethnicity

Entergy Corporation's ROI score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Entergy Corporation ROI Score by Age

Entergy Corporation's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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Summary	Age	Score
56-60 1.6	56-60	1.6
66+ 1.9	66+	1.9

Entergy Corporation ROI Score by Usage

Entergy Corporation's ROI score was rated 1.6 stars by customers who have used Entergy Corporation's products/services for Over 10 Years.

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Over 10 Years	1.6

Entergy Corporation ROI Score by Industry

Entergy Corporation's ROI score was rated 2.5 stars by Accounting industry customers.

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Accounting	2.5

Entergy Corporation Pricing vs. Competitors

Compared to its competitors, Entergy Corporation's ROI score is rated right above Atmos Energy, and is preceded by Duke Energy Corporation.

COMPANY		Pricing Score
	Exelon Corporation	3.7/5
	Duke Energy Corporation	2.7/5
	Entergy Corporation	2.5/5
	Atmos Energy	2.4/5
	Capital One	2.1/5
	CenterPoint Energy	1.9/5

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Entergy Corporation Customer Satisfaction (CSAT)

Entergy Corporation Customer Satisfaction (CSAT) Score

41 / 100

Entergy Corporation has an overall Customer Satisfaction score of 41 rated by its users and customers.

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Very Satisfied	26%
Satisfied	15%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	8%
Very Dissatisfied	33%

Very Satisfied

26%

Satisfied

15%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

33%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Entergy Corporation Customer Satisfaction

Entergy Corporation's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.

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Ranked Entergy Corporation Customer Satisfaction the Highest

Accounting	67%
66+	25%
Male	25%

Ranked Entergy Corporation Customer Satisfaction the Lowest

Female	22%
56-60	17%

Entergy Corporation Customer Satisfaction Score by Gender

Male customers rated Entergy Corporation's Customer Satisfaction score 3 points higher than Female customers.

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25 / 100

Male

	Very Satisfied	25%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	50%
	Dissatisfied	0%
	Very Dissatisfied	25%

22 / 100

Female

	Very Satisfied	22%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	0%
	Very Dissatisfied	67%

Entergy Corporation Customer Satisfaction Score by Ethnicity

Caucasian
17%

CSAT according to Caucasian

Entergy Corporation's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.

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17 / 100

Very Satisfied	17%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	58%

Very Satisfied

17%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

58%

Entergy Corporation Customer Satisfaction Score by Age

Entergy Corporation's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

56-60

17%

66+

25%

Entergy Corporation Customer Satisfaction Score by Usage

Entergy Corporation's Customer Satisfaction score was rated 22 points by customers who have used Entergy Corporation's products/services for Over 10 Years.

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Over 10 Years	22

Entergy Corporation Customer Satisfaction Score by Industry

Entergy Corporation's Customer Satisfaction score was rated 67 points by Accounting industry customers.

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			"label": "Accounting",
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			"text": "Entergy Corporation's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
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Accounting	67

Entergy Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Entergy Corporation's Customer Satisfaction score is rated right above Atmos Energy, and is preceded by Duke Energy Corporation.

COMPANY		Customer Satisfaction (CSAT) Score
	Exelon Corporation	65%
	Duke Energy Corporation	47%
	Entergy Corporation	41%
	Atmos Energy	34%
	CenterPoint Energy	20%
	Capital One	14%

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Entergy Corporation Customer Service

2.6/5

Entergy Corporation has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About Entergy Corporation's Customer Service

Address

639 Loyola Ave, New Orleans, LA

Website

http://www.entergy.com/

Phone Number

504-576-4000

Quick Insights into Entergy Corporation Customer Service

Entergy Corporation's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.

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Ranked Entergy Corporation Customer Service the Highest

Accounting	3.1
Male	2.6
66+	2.4

Ranked Entergy Corporation Customer Service the Lowest

56-60	2.1
Female	1.9

Entergy Corporation Customer Service Score by Gender

Male customers rated Entergy Corporation's Customer Service score 0.7 stars higher than Female customers.

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Male

2.6/5

Female

1.9/5

Entergy Corporation Customer Service Score by Ethnicity

Entergy Corporation's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.9	Caucasian	1.9

Entergy Corporation Customer Service Score by Age

Entergy Corporation's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
56-60 2.1	56-60	2.1
66+ 2.4	66+	2.4

Entergy Corporation Customer Service Score by Usage

Entergy Corporation's Customer Service score was rated 2.1 stars by customers who have used Entergy Corporation's products/services for Over 10 Years.

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Over 10 Years	2.1

Entergy Corporation Customer Service Score by Industry

Entergy Corporation's Customer Service score was rated 3.1 stars by Accounting industry customers.

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Accounting	3.1

Entergy Corporation Customer Service vs. Competitors

Compared to its competitors, Entergy Corporation's Customer Service score is rated right above Atmos Energy, and is preceded by Duke Energy Corporation.

COMPANY		Customer Service Score
	Exelon Corporation	3.6/5
	Duke Energy Corporation	2.8/5
	Entergy Corporation	2.6/5
	Atmos Energy	2.4/5
	Capital One	2/5
	CenterPoint Energy	1.9/5

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Entergy Corporation as an Employer

3.8/5

Entergy Corporation has a 3.8/5 stars for its overall company culture rated by their employees

top

25%

CEO of Entergy Corporation

Charles Rice Jr.

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Entergy Corporation scored a -36 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Entergy Corporation would recommend the brand to a friend. ENPS measures how likely Entergy Corporation employees would recommend working at Entergy Corporation to a friend.

Net Promoter Score

-36

NPS Score

27%	Promoters
10%	Passive
63%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
17%	Passive
28%	Detractors

Global Ranking Snapshot

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