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NPS
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Entravision Communications Corporation
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About Entravision Communications Corporation's Brand
Entravision is home to diverse media platforms that integrate to deliver to the biggest Hispanic audiences as well as LATAM, Mexico and Spain. Among its major competitors, Entravision Communications Corporation is ranked in 5th place for NPS while Univision is 1st, and NBCUniversal is 2nd.Their current market cap is $201.88M
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Entravision Communications Corporation Ranking
- #4 / 4 of its competitors
Entravision Communications Corporation NPS
Entravision Communications Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Entravision Communications Corporation's customers would recommend using the product based on a scale of -100 to 100.
Entravision Communications Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Entravision Communications Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
How Other Brands Compare
Entravision Communications Corporation is ranked #4 for NPS among its competitors. Univision and NBCUniversal come in first and second, with iHeartMedia coming in at third. Among those competitors, it is the lowest valued company behind NBCUniversal.
Entravision Communications Corporation |  iHeartMedia |  Univision |  NBCUniversal | |
| Global Ranking | #- | #308 | #334 | #689 |
| NPS | 0 | 15 | 25 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $201.88M | $2.01B | $4.64B | $167.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Entravision Communications Corporation NPS vs. Competitors
Compared to its competitors, Entravision Communications Corporation's NPS is rated right above Telemundo, and is preceded by OUTFRONT Media.
| COMPANY | NPS Score | |
|---|---|---|
| Univision | 25 |
| NBCUniversal | 17 |
| iHeartMedia | 15 |
 | OUTFRONT Media | 0 |
| Entravision Communications Corporation | 0 |
 | Telemundo | -17 |
Entravision Communications Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Entravision Communications Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Entravision Communications Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Entravision Communications Corporation's Customer Loyalty score is rated right below OUTFRONT Media.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Univision | 75% |
| NBCUniversal | 73% |
| Telemundo | 70% |
| iHeartMedia | 64% |
| OUTFRONT Media | 61% |
| Entravision Communications Corporation | 10% |
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Entravision Communications Corporation Product Quality
4/5
Entravision Communications Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Entravision Communications Corporation Product Information
Entravision Communications Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.entravision.com
- Company Size
- 1,001-5,000 Employees
Industry
Media
Entravision Communications Corporation Product Quality vs. Competitors
Compared to its competitors, Entravision Communications Corporation's Product Quality score is rated right above Univision.
| COMPANY | Product Quality Score | |
|---|---|---|
| Entravision Communications Corporation | 4/5 |
| Univision | 3.5/5 |
| iHeartMedia | 3.5/5 |
| NBCUniversal | 3.4/5 |
| OUTFRONT Media | 2.9/5 |
| Telemundo | 2.9/5 |
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Entravision Communications Corporation Pricing
Entravision Communications Corporation ROI & Value For Money
3.5/5
Entravision Communications Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Entravision Communications Corporation Pricing vs. Competitors
Compared to its competitors, Entravision Communications Corporation's ROI score is rated right above OUTFRONT Media, and is preceded by iHeartMedia.
| COMPANY | Pricing Score | |
|---|---|---|
| Univision | 3.6/5 |
| NBCUniversal | 3.5/5 |
| iHeartMedia | 3.5/5 |
| Entravision Communications Corporation | 3.5/5 |
| OUTFRONT Media | 3.2/5 |
| Telemundo | 3/5 |
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Entravision Communications Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Entravision Communications Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Entravision Communications Corporation's Customer Satisfaction score is rated right below OUTFRONT Media.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Univision | 67% |
| NBCUniversal | 61% |
| iHeartMedia | 53% |
| Telemundo | 47% |
| OUTFRONT Media | 43% |
| Entravision Communications Corporation | 0% |
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Entravision Communications Corporation Customer Service
3.5/5
Entravision Communications Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Entravision Communications Corporation's Customer Service
Address
2425 Olympic Blvd #6000, Santa Monica, CA 90404
Website
http://www.entravision.com
Phone Number
310) 447-3870
Entravision Communications Corporation Customer Service vs. Competitors
Compared to its competitors, Entravision Communications Corporation's Customer Service score is rated right above NBCUniversal, and is preceded by iHeartMedia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Univision | 3.6/5 |
| iHeartMedia | 3.6/5 |
| Entravision Communications Corporation | 3.5/5 |
| NBCUniversal | 3.4/5 |
| OUTFRONT Media | 3.1/5 |
| Telemundo | 3/5 |
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Entravision Communications Corporation as an Employer
2.4/5
Entravision Communications Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Entravision Communications Corporation
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Entravision Communications Corporation scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Entravision Communications Corporation would recommend the brand to a friend. ENPS measures how likely Entravision Communications Corporation employees would recommend working at Entravision Communications Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
