60
NPS
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Eramet
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About Eramet's Brand
Producer of alloying metals. The company's alloying metals includes steel, nickel and manganese and designs and develops high-performance steels, tool steels, parts and products in high-speed steels, superalloys, aluminum and titanium alloys enabling high-technology markets such as aerospace, energy, nuclear, medical, automotive to purchase these alloy metals as the raw materials for their product. The company operates nickel and manganese mines and transforms the ore in furnaces into ferronickel, ferromanganese and silicomanganese It also produces steels and alloys for the metallic aircraft components to purchse . Among its major competitors, Eramet is ranked in 3rd place for NPS while Anglo American is 1st, and Vallourec is 2nd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Eramet Ranking
- #2 / 4 of its competitors
Eramet NPS
Eramet's Net Promoter Score (NPS) is a 60 with 60% Promoters, 40% Passives, and 0% Detractors. Net Promoter Score tracks whether Eramet's customers would recommend using the product based on a scale of -100 to 100.
Eramet Overall NPS
| 60% | Promoters |
|---|---|
| 40% | Passives |
| 0% | Detractors |
Eramet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Jun 2023 50 | Jun 2023 | 50 |
Nov 2023 33 | Nov 2023 | 33 |
Mar 2024 50 | Mar 2024 | 50 |
Feb 2025 60 | Feb 2025 | 60 |
How Other Brands Compare
Eramet is ranked second for NPS among its competitors. Anglo American and ArcelorMittal come in first and third, with Vale coming in at #4.
Eramet |  ArcelorMittal |  Vale |  Anglo American | |
| Global Ranking | #- | #792 | #- | #- |
| NPS | 60 | 28 | -100 | 100 |
| Valuation Updated every 24 hours for public companies | - | $32.37B | $59.28B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eramet NPS vs. Competitors
Compared to its competitors, Eramet's NPS is rated right above ArcelorMittal, and is preceded by Vallourec.
| COMPANY | NPS Score | |
|---|---|---|
| Anglo American | 100 |
 | Vallourec | 75 |
| Eramet | 60 |
| ArcelorMittal | 28 |
 | Imerys | 14 |
 | United States Steel | 0 |
| Vale | -100 |
Eramet Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Eramet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eramet Customer Loyalty vs. Competitors
Compared to its competitors, Eramet's Customer Loyalty score is rated right above United States Steel, and is preceded by Imerys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Anglo American | 100% |
| ArcelorMittal | 86% |
| Imerys | 84% |
| Eramet | 83% |
| United States Steel | 83% |
| Vallourec | 10% |
| Vale | N/A |
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Eramet Product Quality
4/5
Eramet has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Eramet Product Information
Eramet’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.eramet.com
- Company Size
- 10,000+ Employees
Eramet Product Quality vs. Competitors
Compared to its competitors, Eramet's Product Quality score is rated right above ArcelorMittal, and is preceded by Anglo American.
| COMPANY | Product Quality Score | |
|---|---|---|
| Anglo American | 4.5/5 |
| Eramet | 4/5 |
| ArcelorMittal | 3.9/5 |
| Imerys | 3.8/5 |
| Vallourec | 3.7/5 |
| United States Steel | 3.5/5 |
| Vale | N/A |
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Eramet Pricing
Eramet ROI & Value For Money
4/5
Eramet has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Eramet Pricing vs. Competitors
Compared to its competitors, Eramet's ROI score is rated right above ArcelorMittal, and is preceded by Anglo American.
| COMPANY | Pricing Score | |
|---|---|---|
| Anglo American | 4/5 |
| Eramet | 4/5 |
| ArcelorMittal | 3.9/5 |
| Vallourec | 3.7/5 |
| Imerys | 3.7/5 |
| United States Steel | 3.2/5 |
| Vale | N/A |
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Eramet Customer Satisfaction (CSAT)
Eramet Customer Satisfaction (CSAT) Score
100 / 100
Eramet has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eramet Customer Satisfaction vs. Competitors
Compared to its competitors, Eramet's Customer Satisfaction score is rated right above ArcelorMittal, and is preceded by Anglo American.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Anglo American | 100% |
| Eramet | 100% |
| ArcelorMittal | 72% |
| Imerys | 70% |
| Vallourec | 50% |
| United States Steel | 34% |
| Vale | 0% |
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Eramet Customer Service
4/5
Eramet has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Eramet's Customer Service
Address
Tour Maine Montparnasse, Paris, 75755
Website
www.eramet.com
Phone Number
7
Eramet Customer Service vs. Competitors
Compared to its competitors, Eramet's Customer Service score is rated right above Imerys, and is preceded by Anglo American.
| COMPANY | Customer Service Score | |
|---|---|---|
| ArcelorMittal | 4.3/5 |
| Anglo American | 4/5 |
| Eramet | 4/5 |
| Imerys | 4/5 |
| Vallourec | 3.7/5 |
| United States Steel | 3/5 |
| Vale | N/A |
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Eramet as an Employer
4.3/5
Eramet has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Eramet scored a 60 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Eramet would recommend the brand to a friend. ENPS measures how likely Eramet employees would recommend working at Eramet to a friend.
Net Promoter Score
60
NPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
