100
NPS
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Etex Group
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About Etex Group's Brand
Etex is a Belgian industrial group that produces and markets high-quality building materials and systems. The company manufactures building materials for use in constructing roofs, floors, and walls in the Americas and Europe. It's roofing products include concrete and clay tiles, natural, resin and fiber cement slates and metal profiled sheets. Etex also produces flat boards used for a variety of purposes, such as sidings, passive fire protection, high-temperature insulation, and plasterboard. Etex operates through more than 90 subsidiaries in more than 40 countries. The company seeks to acquire businesses that will help the company to expand it's business operations. Among its major competitors, Etex Group is ranked in 2nd place for NPS while TopBuild Corp. is 1st, and Cemex is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Etex Group Ranking
- #2 / 4 of its competitors
Etex Group NPS
Etex Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Etex Group's customers would recommend using the product based on a scale of -100 to 100.
Etex Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Etex Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
How Other Brands Compare
Etex Group is ranked second for NPS among its competitors. TopBuild Corp. and Cemex come in first and third, with Owens Corning coming in at #4.
Etex Group |  Owens Corning |  Cemex |  TopBuild Corp. | |
| Global Ranking | #- | #555 | #- | #- |
| NPS | 100 | 23 | 38 | 100 |
| Valuation Updated every 24 hours for public companies | - | $9.66B | $10.54B | $7.06B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Etex Group NPS vs. Competitors
Compared to its competitors, Etex Group's NPS is rated right above Cemex, and is preceded by TopBuild Corp..
| COMPANY | NPS Score | |
|---|---|---|
| TopBuild Corp. | 100 |
| Etex Group | 100 |
| Cemex | 38 |
| Owens Corning | 23 |
 | Saint-Gobain Abrasives | 13 |
 | LafargeHolcim | -1 |
Etex Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Etex Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Etex Group Customer Loyalty vs. Competitors
Compared to its competitors, Etex Group's Customer Loyalty score is rated right above Cemex, and is preceded by TopBuild Corp..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TopBuild Corp. | 100% |
| Etex Group | 100% |
| Cemex | 68% |
| Saint-Gobain Abrasives | 67% |
| Owens Corning | 66% |
| LafargeHolcim | 55% |
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Etex Group Product Quality
4/5
Etex Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Etex Group Product Information
Etex Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.etexgroup.com
- Company Size
- 1,001-5,000 Employees
Etex Group Product Quality vs. Competitors
Compared to its competitors, Etex Group's Product Quality score is rated right above Cemex, and is preceded by TopBuild Corp..
| COMPANY | Product Quality Score | |
|---|---|---|
| TopBuild Corp. | 5/5 |
| Etex Group | 4/5 |
| Cemex | 3.6/5 |
| Owens Corning | 3.5/5 |
| LafargeHolcim | 3.5/5 |
| Saint-Gobain Abrasives | 3.2/5 |
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Etex Group Pricing
Etex Group ROI & Value For Money
4.5/5
Etex Group has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Etex Group Pricing vs. Competitors
Compared to its competitors, Etex Group's ROI score is rated right above Saint-Gobain Abrasives, and is preceded by TopBuild Corp..
| COMPANY | Pricing Score | |
|---|---|---|
| TopBuild Corp. | 5/5 |
| Etex Group | 4.5/5 |
| Saint-Gobain Abrasives | 3.5/5 |
| Cemex | 3.3/5 |
| Owens Corning | 3.3/5 |
| LafargeHolcim | 2.9/5 |
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Etex Group Customer Satisfaction (CSAT)
Etex Group Customer Satisfaction (CSAT) Score
100 / 100
Etex Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Etex Group Customer Satisfaction vs. Competitors
Compared to its competitors, Etex Group's Customer Satisfaction score is rated right above LafargeHolcim.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Etex Group | 100% |
| LafargeHolcim | 80% |
| Owens Corning | 67% |
| Cemex | 46% |
| Saint-Gobain Abrasives | 38% |
| TopBuild Corp. | 0% |
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Etex Group Customer Service
4.5/5
Etex Group has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Etex Group's Customer Service
Address
Avenue de Tervueren 361, Brussels, 1150 Argentina
Website
www.etexgroup.com
Etex Group Customer Service vs. Competitors
Compared to its competitors, Etex Group's Customer Service score is rated right above Saint-Gobain Abrasives, and is preceded by TopBuild Corp..
| COMPANY | Customer Service Score | |
|---|---|---|
| TopBuild Corp. | 5/5 |
| Etex Group | 4.5/5 |
| Saint-Gobain Abrasives | 3.6/5 |
| Owens Corning | 3.4/5 |
| Cemex | 3.3/5 |
| LafargeHolcim | 3.2/5 |
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Consumer vs. Employees
Etex Group scored a 100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Etex Group would recommend the brand to a friend. ENPS measures how likely Etex Group employees would recommend working at Etex Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
