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NPS
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LafargeHolcim
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About LafargeHolcim's Brand
LafargeHolcim is a provider of R&D, innovative services, and comprehensive building solutions in the building materials industry. Among its major competitors, LafargeHolcim is ranked in 5th place for NPS while Sika is 1st, and The Home Depot is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
LafargeHolcim Ranking
- #3 / 4 of its competitors
LafargeHolcim NPS
LafargeHolcim's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether LafargeHolcim's customers would recommend using the product based on a scale of -100 to 100.
LafargeHolcim Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
LafargeHolcim NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
Jun 2022 0 | Jun 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 20 | Jan 2023 | 20 |
Jul 2023 34 | Jul 2023 | 34 |
Sep 2023 13 | Sep 2023 | 13 |
Dec 2023 0 | Dec 2023 | 0 |
How Other Brands Compare
LafargeHolcim is ranked third for NPS among its competitors. Sika and The Home Depot come in first and second, with Vulcan coming in at #4.
LafargeHolcim |  The Home Depot |  Sika |  Vulcan | |
| Global Ranking | #- | #86 | #- | #- |
| NPS | -1 | 21 | 31 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $23.83B | $22.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LafargeHolcim NPS vs. Competitors
Compared to its competitors, LafargeHolcim's NPS is rated right above Vulcan, and is preceded by Fastenal.
| COMPANY | NPS Score | |
|---|---|---|
| Sika | 31 |
| The Home Depot | 21 |
 | Saint-Gobain Abrasives | 13 |
 | Fastenal | 5 |
| LafargeHolcim | -1 |
| Vulcan | -11 |
 | Knauf | -34 |
LafargeHolcim Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of LafargeHolcim users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LafargeHolcim Customer Loyalty vs. Competitors
Compared to its competitors, LafargeHolcim's Customer Loyalty score is rated right below Saint-Gobain Abrasives.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vulcan | 89% |
| Sika | 81% |
| The Home Depot | 81% |
| Fastenal | 70% |
| Knauf | 68% |
| Saint-Gobain Abrasives | 67% |
| LafargeHolcim | 55% |
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LafargeHolcim Product Quality
3.5/5
LafargeHolcim has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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LafargeHolcim Product Information
LafargeHolcim’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.lafargeholcim.com
- Company Size
- 10,000+ Employees
Industry
Tech
Productivity
Real Estate
Manufacturing
Construction
LafargeHolcim Product Quality vs. Competitors
Compared to its competitors, LafargeHolcim's Product Quality score is rated right above Knauf, and is preceded by Fastenal.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sika | 4.1/5 |
| Vulcan | 3.7/5 |
| The Home Depot | 3.6/5 |
| Fastenal | 3.6/5 |
| LafargeHolcim | 3.5/5 |
| Knauf | 3.3/5 |
| Saint-Gobain Abrasives | 3.2/5 |
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LafargeHolcim Pricing
LafargeHolcim ROI & Value For Money
2.9/5
LafargeHolcim has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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LafargeHolcim Pricing vs. Competitors
Compared to its competitors, LafargeHolcim's ROI score is rated right below Knauf.
| COMPANY | Pricing Score | |
|---|---|---|
| Sika | 3.9/5 |
| Vulcan | 3.7/5 |
| The Home Depot | 3.6/5 |
| Saint-Gobain Abrasives | 3.5/5 |
| Fastenal | 3.5/5 |
| Knauf | 3/5 |
| LafargeHolcim | 2.9/5 |
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LafargeHolcim Customer Satisfaction (CSAT)
LafargeHolcim Customer Satisfaction (CSAT) Score
80 / 100
LafargeHolcim has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LafargeHolcim Customer Satisfaction vs. Competitors
Compared to its competitors, LafargeHolcim's Customer Satisfaction score is rated right above The Home Depot, and is preceded by Sika.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sika | 85% |
| LafargeHolcim | 80% |
| The Home Depot | 68% |
| Fastenal | 67% |
| Vulcan | 51% |
| Knauf | 50% |
| Saint-Gobain Abrasives | 38% |
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LafargeHolcim Customer Service
3.2/5
LafargeHolcim has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About LafargeHolcim's Customer Service
Website
http://www.lafargeholcim.com
LafargeHolcim Customer Service vs. Competitors
Compared to its competitors, LafargeHolcim's Customer Service score is rated right below Knauf.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sika | 3.8/5 |
| The Home Depot | 3.6/5 |
| Saint-Gobain Abrasives | 3.6/5 |
| Vulcan | 3.6/5 |
| Fastenal | 3.5/5 |
| Knauf | 3.5/5 |
| LafargeHolcim | 3.2/5 |
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LafargeHolcim as an Employer
4.3/5
LafargeHolcim has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
LafargeHolcim scored a -1 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of LafargeHolcim would recommend the brand to a friend. ENPS measures how likely LafargeHolcim employees would recommend working at LafargeHolcim to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
