-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Europris
Marketing or Exec? Claim Your Free Account
About Europris' Brand
Operator of department stores in Norway. The company operates more than 200 discount retail stores throughout Norway, from which it offers consumer durables and non-durables, including clothing, personal care, pet care, household and repair products. Among its major competitors, Europris is ranked in 5th place for NPS while JYSK is 1st, and Kohl's is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
2/5
Customer Service
Europris Ranking
- #4 / 4 of its competitors
Europris NPS
Europris's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Europris's customers would recommend using the product based on a scale of -100 to 100.
Europris Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Europris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
How Other Brands Compare
Europris is ranked #4 for NPS among its competitors. JYSK and Kohl's come in first and second, with HSN coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Europris NPS vs. Competitors
Compared to its competitors, Europris's NPS is rated right below Burlington Industries.
| COMPANY | NPS Score | |
|---|---|---|
 | JYSK | 24 |
 | Kohl's | -1 |
 | HSN | -30 |
 | Burlington Industries | -50 |
| Europris | -100 |
Europris Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Europris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Europris Customer Loyalty vs. Competitors
Compared to its competitors, Europris's Customer Loyalty score is rated right below Kohl's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Burlington Industries | 100% |
| JYSK | 82% |
| HSN | 75% |
| Kohl's | 74% |
| Europris | 10% |
Unlock Europris Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Europris Customer Loyalty vs. Competitors data and gain insights into your customers today.
Europris Product Quality
4/5
Europris has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Europris' overall Product Quality score rated by its users and customers.
Europris Product Information
Europris’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.europris.no
- Company Size
- 1,001-5,000 Employees
Europris Product Quality vs. Competitors
Compared to its competitors, Europris's Product Quality score is rated right above JYSK, and is preceded by Burlington Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| Burlington Industries | 4/5 |
| Europris | 4/5 |
| JYSK | 3.7/5 |
| Kohl's | 3.4/5 |
| HSN | 2.7/5 |
Unlock Europris Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Europris Product Quality vs. Competitors data and gain insights into your customers today.
Europris Pricing
Europris ROI & Value For Money
2/5
Europris has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Europris' overall ROI score rated by its users and customers.
Europris Pricing vs. Competitors
Compared to its competitors, Europris's ROI score is rated right below HSN.
| COMPANY | Pricing Score | |
|---|---|---|
| JYSK | 3.8/5 |
| Kohl's | 3.4/5 |
| Burlington Industries | 3/5 |
| HSN | 2.7/5 |
| Europris | 2/5 |
Unlock Europris ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Europris ROI vs. Competitors data and gain insights into your customers today.
Europris Customer Satisfaction (CSAT)
Europris Customer Satisfaction (CSAT) Score
100 / 100
Europris has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Europris Customer Satisfaction vs. Competitors
Compared to its competitors, Europris's Customer Satisfaction score is rated right above JYSK, and is preceded by Burlington Industries.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Burlington Industries | 100% |
| Europris | 100% |
| JYSK | 80% |
| Kohl's | 63% |
| HSN | 43% |
Unlock Europris Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Europris Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Europris Customer Service
2/5
Europris has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Europris' overall Customer Service score rated by its users and customers.
About Europris's Customer Service
Address
, Fredrikstad, 1602
Website
www.europris.no
Phone Number
7
Europris Customer Service vs. Competitors
Compared to its competitors, Europris's Customer Service score is rated right below HSN.
| COMPANY | Customer Service Score | |
|---|---|---|
| JYSK | 3.9/5 |
| Burlington Industries | 3.5/5 |
| Kohl's | 3.4/5 |
| HSN | 2.7/5 |
| Europris | 2/5 |
Unlock Europris Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Europris Customer Service vs. Competitors data and gain insights into your customers today.
