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NPS
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Evertz
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About Evertz's Brand
Evertz Microsystems is a leading global manufacturer of broadcast equipment and solutions Among its major competitors, Evertz is ranked in 5th place for NPS while Klipsch is 1st, and VITAC is 2nd.
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
Evertz Ranking
- #4 / 4 of its competitors
Evertz NPS
Evertz's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Evertz's customers would recommend using the product based on a scale of -100 to 100.
Evertz Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Evertz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 -20 | Nov 2022 | -20 |
Dec 2022 -1 | Dec 2022 | -1 |
Apr 2023 -13 | Apr 2023 | -13 |
Jun 2023 -11 | Jun 2023 | -11 |
Jul 2023 -20 | Jul 2023 | -20 |
Sep 2023 -9 | Sep 2023 | -9 |
Oct 2023 -1 | Oct 2023 | -1 |
Nov 2023 -8 | Nov 2023 | -8 |
Apr 2024 -1 | Apr 2024 | -1 |
Aug 2024 0 | Aug 2024 | 0 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evertz NPS by Gender
Evertz's NPS was rated 0 by Male customers on Comparably.
Male
0
Evertz's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Evertz's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Evertz Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Evertz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Evertz Customer Loyalty Score by Gender
Evertz's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Evertz Customer Loyalty Score by Industry
Evertz's Customer Loyalty score was rated 55% by Tech industry customers.
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Evertz Customer Loyalty vs. Competitors
Compared to its competitors, Evertz's Customer Loyalty score is rated right below Klipsch.
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Evertz Product Quality
3.1/5
Evertz has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Evertz Product Information
Evertz’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Evertz's product the highest.
- Website
- http://www.evertz.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Media
Quick Insights into Evertz Product Quality
Evertz's Product Quality score was rated highest by Male customers.
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Ranked Evertz Product Quality the Highest
Evertz Product Quality Score by Gender
Evertz's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Evertz Product Quality Score by Industry
Evertz's Product Quality score was rated 3 stars by Tech industry customers.
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Evertz Product Quality vs. Competitors
Compared to its competitors, Evertz's Product Quality score is rated right below Harris.
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VS
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Evertz Pricing
Evertz ROI & Value For Money
2.9/5
Evertz has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Evertz Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Evertz ROI
Evertz's ROI score was rated highest by customers from the Tech industry.
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Ranked Evertz ROI the Highest
Evertz ROI Score by Gender
Evertz's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Evertz ROI Score by Industry
Evertz's ROI score was rated 3 stars by Tech industry customers.
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Evertz Pricing vs. Competitors
Compared to its competitors, Evertz's ROI score is rated right below VITAC.
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Evertz Customer Satisfaction (CSAT)
Evertz Customer Satisfaction (CSAT) Score
55 / 100
Evertz has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
37%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Evertz Customer Satisfaction
Evertz's Customer Satisfaction score was rated highest by Male customers.
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Ranked Evertz Customer Satisfaction the Highest
Evertz Customer Satisfaction Score by Gender
Evertz's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Evertz.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Evertz Customer Satisfaction Score by Industry
Evertz's Customer Satisfaction score was rated 50 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Evertz Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Evertz's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Evertz Customer Satisfaction vs. Competitors
Compared to its competitors, Evertz's Customer Satisfaction score is rated right below Harris.
Unlock Evertz Customer Satisfaction vs. Competitors Data
VS
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Evertz Customer Service
3.2/5
Evertz has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Evertz's Customer Service
Address
5292 John Lucas Dr., Burlington, WA L7L 5Z9
Website
http://www.evertz.com/
Quick Insights into Evertz Customer Service
Evertz's Customer Service score was rated highest by Male customers.
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Ranked Evertz Customer Service the Highest
Evertz Customer Service Score by Gender
Evertz's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Evertz Customer Service Score by Industry
Evertz's Customer Service score was rated 3.7 stars by Tech industry customers.
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Evertz Customer Service vs. Competitors
Compared to its competitors, Evertz's Customer Service score is rated right below Harris.
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VS
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Evertz as an Employer
2.8/5
Evertz has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Evertz scored a -1 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Evertz would recommend the brand to a friend. ENPS measures how likely Evertz employees would recommend working at Evertz to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 33% | Promoters |
|---|---|
| 19% | Passive |
| 48% | Detractors |
