4
NPS
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Ferguson Enterprises
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About Ferguson Enterprises' Brand
Ferguson is a diverse wholesale distributor with operations spanning multiple business groups. Among its major competitors, Ferguson Enterprises is ranked in 4th place for NPS while Kohler is 1st, and Hajoca Corporation is 2nd. Overall, Ferguson Enterprises has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $27.01B
Brand at a Glance
70%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Ferguson Enterprises CMO
Mike Brooks
Mike Brooks serves as the Chief Marketing Officer and SVP of Ferguson Enterprises. Mike started at Ferguson Enterprises in March of 2016. Mike is currently based in the Norfolk, Virginia Area.
Ferguson Enterprises Ranking
- #3 / 4 of its competitors
Ferguson Enterprises NPS
Ferguson Enterprises's Net Promoter Score (NPS) is a 4 with 46% Promoters, 12% Passives, and 42% Detractors. Net Promoter Score tracks whether Ferguson Enterprises's customers would recommend using the product based on a scale of -100 to 100.
Ferguson Enterprises Overall NPS
| 46% | Promoters |
|---|---|
| 12% | Passives |
| 42% | Detractors |
Ferguson Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 0 | Jun 2024 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 1 | Sep 2024 | 1 |
Oct 2024 2 | Oct 2024 | 2 |
Nov 2024 0 | Nov 2024 | 0 |
Dec 2024 2 | Dec 2024 | 2 |
Jan 2025 3 | Jan 2025 | 3 |
Mar 2025 3 | Mar 2025 | 3 |
Apr 2025 3 | Apr 2025 | 3 |
May 2025 2 | May 2025 | 2 |
Jul 2025 2 | Jul 2025 | 2 |
Nov 2025 4 | Nov 2025 | 4 |
How Other Brands Compare
Ferguson Enterprises is ranked third for NPS among its competitors. Kohler and The Home Depot come in first and second, with HD Supply coming in at #4. Among those competitors, it is the second most valued company behind The Home Depot.
Ferguson Enterprises |  The Home Depot |  HD Supply |  Kohler | |
| Global Ranking | #- | #86 | #395 | #- |
| NPS | 4 | 21 | -4 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $27.01B | $301.06B | $8.69B | $20.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ferguson Enterprises NPS by Gender
Male customers rated Ferguson Enterprises's NPS 19 points higher than Female customers.
Male
-14
Ferguson Enterprises's NPS was rated -14 by Male customers on Comparably.
37%
Promoters
12%
Passives
51%
Detractors
Female
-33
Ferguson Enterprises's NPS was rated -33 by Female customers on Comparably.
28%
Promoters
11%
Passives
61%
Detractors
Ferguson Enterprises NPS by Ethnicity
Ferguson Enterprises's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -22 | Caucasian | -22 |
African American/Black 0 | African American/Black | 0 |
Other -28 | Other | -28 |
Ferguson Enterprises NPS by Age
Ferguson Enterprises's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Ferguson Enterprises NPS by Usage
Ferguson Enterprises's NPS was rated the highest by customers who have used Ferguson Enterprises's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -46 | Less than 1 Year | -46 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
2 to 5 Years 19 | 2 to 5 Years | 19 |
5 to 10 Years 8 | 5 to 10 Years | 8 |
Over 10 Years -7 | Over 10 Years | -7 |
Ferguson Enterprises NPS vs. Competitors
Compared to its competitors, Ferguson Enterprises's NPS is rated right above HD Supply, and is preceded by The Home Depot.
| COMPANY | NPS Score | |
|---|---|---|
| Kohler | 33 |
 | Hajoca Corporation | 26 |
| The Home Depot | 21 |
| Ferguson Enterprises | 4 |
| HD Supply | -4 |
 | BJ's Wholesale Club | -25 |
Ferguson Enterprises Customer Reviews
Out of the 17 Ferguson Enterprises customer reviews 5 were positive and 12 were constructive. Ferguson Enterprises customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ferguson Enterprises Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Ferguson Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ferguson Enterprises Customer Loyalty Score by Gender
Male customers rated Ferguson Enterprises's Customer Loyalty score 16% higher than Female customers.
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Male
79%
Yes
Female
63%
Yes
Ferguson Enterprises Customer Loyalty Score by Ethnicity
Ferguson Enterprises's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ferguson Enterprises.
76
out of 100
Caucasian
55
out of 100
African American/Black
67
out of 100
Other
Ferguson Enterprises Customer Loyalty Score by Age
Ferguson Enterprises's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
31-35 78% | 31-35 | 78% |
36-40 82% | 36-40 | 82% |
41-45 85% | 41-45 | 85% |
46-50 64% | 46-50 | 64% |
51-55 84% | 51-55 | 84% |
56-60 70% | 56-60 | 70% |
61-65 55% | 61-65 | 55% |
66+ 82% | 66+ | 82% |
Ferguson Enterprises Customer Loyalty Score by Usage
Ferguson Enterprises's Customer Loyalty score was rated the highest by customers who have used Ferguson Enterprises's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ferguson Enterprises Customer Loyalty Score by Industry
Ferguson Enterprises's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Ferguson Enterprises Customer Loyalty vs. Competitors
Compared to its competitors, Ferguson Enterprises's Customer Loyalty score is rated right below HD Supply.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hajoca Corporation | 83% |
| BJ's Wholesale Club | 83% |
| The Home Depot | 81% |
| Kohler | 80% |
| HD Supply | 73% |
| Ferguson Enterprises | 70% |
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Ferguson Enterprises Product Quality
3.1/5
Ferguson Enterprises has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Ferguson Enterprises Product Information
Ferguson Enterprises’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Ferguson Enterprises's product the highest. Reviewers from the Retail industry rated Ferguson Enterprises the lowest at 1.5.
- Website
- http://www.ferguson.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Construction
Quick Insights into Ferguson Enterprises Product Quality
Ferguson Enterprises's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Retail industry.
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Ranked Ferguson Enterprises Product Quality the Highest
Ranked Ferguson Enterprises Product Quality the Lowest
Ferguson Enterprises Product Quality Score by Gender
Male customers rated Ferguson Enterprises's Product Quality score 0.7 stars higher than Female customers.
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Male
3/5
Female
2.3/5
Ferguson Enterprises Product Quality Score by Ethnicity
Ferguson Enterprises's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.7 | African American/Black | 3.7 |
Other 2.9 | Other | 2.9 |
Ferguson Enterprises Product Quality Score by Age
Ferguson Enterprises's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.1 | 66+ | 2.1 |
Ferguson Enterprises Product Quality Score by Usage
Ferguson Enterprises's Product Quality score was rated the highest by customers who have used Ferguson Enterprises's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ferguson Enterprises Product Quality Score by Industry
Ferguson Enterprises's Product Quality score was rated the highest by Construction industry customers, and the lowest by Retail industry customers.
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Ferguson Enterprises Product Quality vs. Competitors
Compared to its competitors, Ferguson Enterprises's Product Quality score is rated right above BJ's Wholesale Club, and is preceded by HD Supply.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kohler | 3.9/5 |
| Hajoca Corporation | 3.8/5 |
| The Home Depot | 3.6/5 |
| HD Supply | 3.4/5 |
| Ferguson Enterprises | 3.1/5 |
| BJ's Wholesale Club | 2.7/5 |
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Ferguson Enterprises Pricing
Ferguson Enterprises ROI & Value For Money
3.3/5
Ferguson Enterprises has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Ferguson Enterprises Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Retail industry think that they had the lowest ROI from Ferguson Enterprises.
Quick Insights into Ferguson Enterprises ROI
Ferguson Enterprises's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Retail industry.
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Ranked Ferguson Enterprises ROI the Highest
Ranked Ferguson Enterprises ROI the Lowest
Ferguson Enterprises ROI Score by Gender
Male customers rated Ferguson Enterprises's ROI score 0.8 stars higher than Female customers.
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Male
3.1/5
Female
2.3/5
Ferguson Enterprises ROI Score by Ethnicity
Ferguson Enterprises's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.7 | African American/Black | 3.7 |
Other 2.6 | Other | 2.6 |
Ferguson Enterprises ROI Score by Age
Ferguson Enterprises's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
31-35 4 | 31-35 | 4 |
36-40 3.4 | 36-40 | 3.4 |
41-45 4.1 | 41-45 | 4.1 |
46-50 2.5 | 46-50 | 2.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.2 | 66+ | 2.2 |
Ferguson Enterprises ROI Score by Usage
Ferguson Enterprises's ROI score was rated the highest by customers who have used Ferguson Enterprises's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ferguson Enterprises ROI Score by Industry
Ferguson Enterprises's ROI score was rated the highest by Construction industry customers, and the lowest by Retail industry customers.
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Ferguson Enterprises Pricing vs. Competitors
Compared to its competitors, Ferguson Enterprises's ROI score is rated right above BJ's Wholesale Club, and is preceded by HD Supply.
| COMPANY | Pricing Score | |
|---|---|---|
| Kohler | 3.7/5 |
| Hajoca Corporation | 3.6/5 |
| The Home Depot | 3.6/5 |
| HD Supply | 3.3/5 |
| Ferguson Enterprises | 3.3/5 |
| BJ's Wholesale Club | 2.9/5 |
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Ferguson Enterprises Customer Satisfaction (CSAT)
Ferguson Enterprises Customer Satisfaction (CSAT) Score
53 / 100
Ferguson Enterprises has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
37%
Satisfied
16%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
10%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ferguson Enterprises Customer Satisfaction
Ferguson Enterprises's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Retail industry.
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Ranked Ferguson Enterprises Customer Satisfaction the Highest
Ranked Ferguson Enterprises Customer Satisfaction the Lowest
Ferguson Enterprises Customer Satisfaction Score by Gender
Male customers rated Ferguson Enterprises's Customer Satisfaction score 26 points higher than Female customers.
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53 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 15% | |
Very Dissatisfied | 25% |
27 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 20% | |
Very Dissatisfied | 47% |
Ferguson Enterprises Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ferguson Enterprises' Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.
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45 / 100
Very Satisfied
34%
Satisfied
11%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
18%
Very Dissatisfied
29%
CSAT according to African American/Black
Ferguson Enterprises' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Ferguson Enterprises' Customer Satisfaction (CSAT) score was rated 44% according to Other users and customers.
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44 / 100
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
45%
Ferguson Enterprises Customer Satisfaction Score by Age
Ferguson Enterprises's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 51-55 | 45% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 13% |
Ferguson Enterprises Customer Satisfaction Score by Usage
Ferguson Enterprises's Customer Satisfaction score was rated the highest by customers who have used Ferguson Enterprises's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ferguson Enterprises Customer Satisfaction Score by Industry
Ferguson Enterprises's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Retail industry customers.
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}Ferguson Enterprises Customer Satisfaction vs. Competitors
Compared to its competitors, Ferguson Enterprises's Customer Satisfaction score is rated right above BJ's Wholesale Club, and is preceded by HD Supply.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hajoca Corporation | 80% |
| Kohler | 73% |
| The Home Depot | 68% |
| HD Supply | 58% |
| Ferguson Enterprises | 53% |
| BJ's Wholesale Club | 49% |
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Ferguson Enterprises Customer Service
3.1/5
Ferguson Enterprises has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Ferguson Enterprises's Customer Service
Address
Newport News, VA VA 23602
Website
http://www.ferguson.com/
Phone Number
1(757) 874-7795
Quick Insights into Ferguson Enterprises Customer Service
Ferguson Enterprises's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Retail industry.
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Ranked Ferguson Enterprises Customer Service the Highest
Ranked Ferguson Enterprises Customer Service the Lowest
Ferguson Enterprises Customer Service Score by Gender
Male customers rated Ferguson Enterprises's Customer Service score 0.9 stars higher than Female customers.
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Male
2.8/5
Female
1.9/5
Ferguson Enterprises Customer Service Score by Ethnicity
Ferguson Enterprises's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 3.7 | African American/Black | 3.7 |
Other 2.4 | Other | 2.4 |
Ferguson Enterprises Customer Service Score by Age
Ferguson Enterprises's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.4 | 36-40 | 3.4 |
41-45 4 | 41-45 | 4 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
Ferguson Enterprises Customer Service Score by Usage
Ferguson Enterprises's Customer Service score was rated the highest by customers who have used Ferguson Enterprises's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ferguson Enterprises Customer Service Score by Industry
Ferguson Enterprises's Customer Service score was rated the highest by Construction industry customers, and the lowest by Retail industry customers.
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Ferguson Enterprises Customer Service vs. Competitors
Compared to its competitors, Ferguson Enterprises's Customer Service score is rated right above BJ's Wholesale Club, and is preceded by HD Supply.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kohler | 3.8/5 |
| Hajoca Corporation | 3.6/5 |
| The Home Depot | 3.6/5 |
| HD Supply | 3.4/5 |
| Ferguson Enterprises | 3.1/5 |
| BJ's Wholesale Club | 2.6/5 |
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Ferguson Enterprises as an Employer
4.1/5
Ferguson Enterprises has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ferguson Enterprises scored a 4 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Ferguson Enterprises would recommend the brand to a friend. ENPS measures how likely Ferguson Enterprises employees would recommend working at Ferguson Enterprises to a friend.
Net Promoter Score
4
NPS Score
| 46% | Promoters |
|---|---|
| 12% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
