30
NPS
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Field & Stream
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About Field & Stream's Brand
Field & Stream is a retailer of hunting, fishing, camping, and related outdoor recreation merchandise. Among its major competitors, Field & Stream is ranked in 2nd place for NPS while DICK'S Sporting Goods is 1st, and Bass Pro Shops is 3rd.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Field & Stream Ranking
- #2 / 4 of its competitors
Field & Stream NPS
Field & Stream's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Field & Stream's customers would recommend using the product based on a scale of -100 to 100.
Field & Stream Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Field & Stream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Jan 2023 20 | Jan 2023 | 20 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 15 | Jan 2024 | 15 |
Jul 2024 25 | Jul 2024 | 25 |
Aug 2024 22 | Aug 2024 | 22 |
Apr 2025 30 | Apr 2025 | 30 |
How Other Brands Compare
Field & Stream is ranked second for NPS among its competitors. DICK'S Sporting Goods and Bass Pro Shops come in first and third, with Cabela's coming in at #4.
Field & Stream |  DICK'S Sporting Goods |  Cabela's |  Bass Pro Shops | |
| Global Ranking | #- | #244 | #428 | #652 |
| NPS | 30 | 31 | 5 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.88B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Field & Stream NPS by Gender
Field & Stream's NPS was rated 100 by Male customers on Comparably.
Male
100
Field & Stream's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Field & Stream's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Field & Stream NPS by Ethnicity
Field & Stream's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Field & Stream NPS vs. Competitors
Compared to its competitors, Field & Stream's NPS is rated right above Bass Pro Shops, and is preceded by DICK'S Sporting Goods.
| COMPANY | NPS Score | |
|---|---|---|
| DICK'S Sporting Goods | 31 |
| Field & Stream | 30 |
| Bass Pro Shops | 15 |
| Cabela's | 5 |
 | Academy Sports & Outdoors | 3 |
Field & Stream Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Field & Stream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Field & Stream Customer Loyalty Score by Gender
Field & Stream's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Field & Stream Customer Loyalty Score by Ethnicity
Field & Stream's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Field & Stream.
100
out of 100
Caucasian
Field & Stream Customer Loyalty vs. Competitors
Compared to its competitors, Field & Stream's Customer Loyalty score is rated right above Bass Pro Shops.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Field & Stream | 81% |
| Bass Pro Shops | 80% |
| Cabela's | 79% |
| DICK'S Sporting Goods | 75% |
| Academy Sports & Outdoors | 75% |
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Field & Stream Product Quality
3.8/5
Field & Stream has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Field & Stream Product Information
Field & Stream’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Field & Stream Product Quality
Field & Stream's Product Quality score was rated highest by Caucasian customers.
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Ranked Field & Stream Product Quality the Highest
Field & Stream Product Quality Score by Gender
Field & Stream's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Field & Stream Product Quality Score by Ethnicity
Field & Stream's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Field & Stream.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Field & Stream Product Quality vs. Competitors
Compared to its competitors, Field & Stream's Product Quality score is rated right above Cabela's, and is preceded by DICK'S Sporting Goods.
| COMPANY | Product Quality Score | |
|---|---|---|
| DICK'S Sporting Goods | 3.8/5 |
| Field & Stream | 3.8/5 |
| Cabela's | 3.4/5 |
| Bass Pro Shops | 3.3/5 |
| Academy Sports & Outdoors | 3.2/5 |
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VS
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Field & Stream Pricing
Field & Stream ROI & Value For Money
3.8/5
Field & Stream has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Field & Stream ROI
Field & Stream's ROI score was rated highest by Caucasian customers.
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Ranked Field & Stream ROI the Highest
Field & Stream ROI Score by Gender
Field & Stream's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Field & Stream ROI Score by Ethnicity
Field & Stream's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Field & Stream.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Field & Stream Pricing vs. Competitors
Compared to its competitors, Field & Stream's ROI score is rated right above DICK'S Sporting Goods.
| COMPANY | Pricing Score | |
|---|---|---|
| Field & Stream | 3.8/5 |
| DICK'S Sporting Goods | 3.6/5 |
| Bass Pro Shops | 3.3/5 |
| Cabela's | 3.2/5 |
| Academy Sports & Outdoors | 3.2/5 |
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Field & Stream Customer Satisfaction (CSAT)
Field & Stream Customer Satisfaction (CSAT) Score
70 / 100
Field & Stream has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Field & Stream Customer Satisfaction
Field & Stream's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Field & Stream Customer Satisfaction the Highest
Field & Stream Customer Satisfaction Score by Gender
Field & Stream's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Field & Stream Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Field & Stream's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Field & Stream Customer Satisfaction vs. Competitors
Compared to its competitors, Field & Stream's Customer Satisfaction score is rated right above Academy Sports & Outdoors, and is preceded by DICK'S Sporting Goods.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DICK'S Sporting Goods | 76% |
| Field & Stream | 70% |
| Academy Sports & Outdoors | 63% |
| Bass Pro Shops | 61% |
| Cabela's | 61% |
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Field & Stream Customer Service
3.9/5
Field & Stream has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Field & Stream's Customer Service
Address
345 Court Street, Coraopolis, PA 15108
Website
http://www.fieldandstreamshop.com/
Phone Number
1(877)614-9173
Quick Insights into Field & Stream Customer Service
Field & Stream's Customer Service score was rated highest by Caucasian customers.
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Ranked Field & Stream Customer Service the Highest
Field & Stream Customer Service Score by Gender
Field & Stream's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Field & Stream Customer Service Score by Ethnicity
Field & Stream's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Field & Stream.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Field & Stream Customer Service vs. Competitors
Compared to its competitors, Field & Stream's Customer Service score is rated right above DICK'S Sporting Goods.
| COMPANY | Customer Service Score | |
|---|---|---|
| Field & Stream | 3.9/5 |
| DICK'S Sporting Goods | 3.7/5 |
| Cabela's | 3.3/5 |
| Bass Pro Shops | 3.2/5 |
| Academy Sports & Outdoors | 3.1/5 |
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Field & Stream as an Employer
3.2/5
Field & Stream has a 3.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Field & Stream scored a 30 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Field & Stream would recommend the brand to a friend. ENPS measures how likely Field & Stream employees would recommend working at Field & Stream to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
