50
NPS
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Fiesta Restaurant Group
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About Fiesta Restaurant Group's Brand
"Fiesta specialized in the operation of fast-casual, ethnic restaurant brands." Among its major competitors, Fiesta Restaurant Group is ranked in 1st place for NPS while Darden Restaurants is 2nd, and Luby's is 3rd.Their current market cap is $331.16M
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Fiesta Restaurant Group Ranking
- #1 / 4 of its competitors
Fiesta Restaurant Group NPS
Fiesta Restaurant Group's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Fiesta Restaurant Group's customers would recommend using the product based on a scale of -100 to 100.
Fiesta Restaurant Group Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Fiesta Restaurant Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
May 2023 33 | May 2023 | 33 |
Jun 2023 50 | Jun 2023 | 50 |
How Other Brands Compare
Fiesta Restaurant Group is ranked first for NPS among its competitors. Darden Restaurants and Luby's come in second and third, with Papa John's International coming in at #4. Among those competitors, it is the third most valued company behind Darden Restaurants.
Fiesta Restaurant Group |  Darden Restaurants |  Papa John's International |  Luby's | |
| Global Ranking | #- | #342 | #- | #- |
| NPS | 50 | 20 | -21 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $331.16M | $18.85B | $3.42B | $106.67M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fiesta Restaurant Group NPS vs. Competitors
Compared to its competitors, Fiesta Restaurant Group's NPS is rated right above Darden Restaurants.
| COMPANY | NPS Score | |
|---|---|---|
| Fiesta Restaurant Group | 50 |
| Darden Restaurants | 20 |
| Luby's | -1 |
| Papa John's International | -21 |
 | Ruby Tuesday | -63 |
Fiesta Restaurant Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Fiesta Restaurant Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fiesta Restaurant Group Customer Loyalty vs. Competitors
Compared to its competitors, Fiesta Restaurant Group's Customer Loyalty score is rated right above Luby's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fiesta Restaurant Group | 73% |
| Luby's | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
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Fiesta Restaurant Group Product Quality
3.2/5
Fiesta Restaurant Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Fiesta Restaurant Group Product Information
Fiesta Restaurant Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.frgi.com
- Company Size
- 10,000+ Employees
Industry
Tech
Restaurants
Travel
Fiesta Restaurant Group Product Quality vs. Competitors
Compared to its competitors, Fiesta Restaurant Group's Product Quality score is rated right above Luby's, and is preceded by Darden Restaurants.
| COMPANY | Product Quality Score | |
|---|---|---|
| Darden Restaurants | 3.8/5 |
| Fiesta Restaurant Group | 3.2/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Ruby Tuesday | 1.8/5 |
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Fiesta Restaurant Group Pricing
Fiesta Restaurant Group ROI & Value For Money
3.6/5
Fiesta Restaurant Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Fiesta Restaurant Group Pricing vs. Competitors
Compared to its competitors, Fiesta Restaurant Group's ROI score is rated right above Papa John's International, and is preceded by Darden Restaurants.
| COMPANY | Pricing Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Fiesta Restaurant Group | 3.6/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Ruby Tuesday | 1.9/5 |
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Fiesta Restaurant Group Customer Satisfaction (CSAT)
Fiesta Restaurant Group Customer Satisfaction (CSAT) Score
67 / 100
Fiesta Restaurant Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fiesta Restaurant Group Customer Satisfaction vs. Competitors
Compared to its competitors, Fiesta Restaurant Group's Customer Satisfaction score is rated right above Papa John's International, and is preceded by Darden Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Fiesta Restaurant Group | 67% |
| Papa John's International | 54% |
| Luby's | 45% |
| Ruby Tuesday | 21% |
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Fiesta Restaurant Group Customer Service
3.5/5
Fiesta Restaurant Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Fiesta Restaurant Group's Customer Service
Address
Addison, TX
Website
www.frgi.com
Fiesta Restaurant Group Customer Service vs. Competitors
Compared to its competitors, Fiesta Restaurant Group's Customer Service score is rated right above Luby's, and is preceded by Darden Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Fiesta Restaurant Group | 3.5/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Ruby Tuesday | 1.8/5 |
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Fiesta Restaurant Group as an Employer
3.7/5
Fiesta Restaurant Group has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
CEO of Fiesta Restaurant Group
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Fiesta Restaurant Group scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Fiesta Restaurant Group would recommend the brand to a friend. ENPS measures how likely Fiesta Restaurant Group employees would recommend working at Fiesta Restaurant Group to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
