-100
NPS
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First Niagara Bank
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About First Niagara Bank's Brand
Among its major competitors, First Niagara Bank is ranked in 6th place for NPS while NBT Bancorp is 1st, and Old Mutual is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
First Niagara Bank Ranking
- #4 / 4 of its competitors
First Niagara Bank NPS
First Niagara Bank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether First Niagara Bank's customers would recommend using the product based on a scale of -100 to 100.
First Niagara Bank Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
First Niagara Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
May 2022 -100 | May 2022 | -100 |
How Other Brands Compare
First Niagara Bank is ranked #4 for NPS among its competitors. NBT Bancorp and Wells Fargo come in first and second, with Citizens Financial Group coming in at third.
First Niagara Bank |  Wells Fargo |  Citizens Financial Group |  NBT Bancorp | |
| Global Ranking | #- | #139 | #- | #- |
| NPS | -100 | 7 | -68 | 67 |
| Valuation Updated every 24 hours for public companies | - | $156.41B | $13.72B | $1.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First Niagara Bank NPS vs. Competitors
Compared to its competitors, First Niagara Bank's NPS is rated right below Citizens Financial Group.
| COMPANY | NPS Score | |
|---|---|---|
| NBT Bancorp | 67 |
 | Old Mutual | 64 |
 | Five Star Bank | 40 |
| Wells Fargo | 7 |
 | KeyBanc Capital Markets | N/A |
| Citizens Financial Group | -68 |
| First Niagara Bank | -100 |
First Niagara Bank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of First Niagara Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
First Niagara Bank Customer Loyalty vs. Competitors
Compared to its competitors, First Niagara Bank's Customer Loyalty score is rated right above KeyBanc Capital Markets, and is preceded by Citizens Financial Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Five Star Bank | 87% |
| Old Mutual | 85% |
| NBT Bancorp | 83% |
| Wells Fargo | 71% |
| Citizens Financial Group | 71% |
| First Niagara Bank | 10% |
| KeyBanc Capital Markets | N/A |
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First Niagara Bank Product Quality
1.5/5
First Niagara Bank has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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First Niagara Bank Product Information
First Niagara Bank’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.firstniagara.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
First Niagara Bank Product Quality vs. Competitors
Compared to its competitors, First Niagara Bank's Product Quality score is rated right above KeyBanc Capital Markets, and is preceded by Citizens Financial Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Old Mutual | 4.1/5 |
| NBT Bancorp | 4/5 |
| Five Star Bank | 3.5/5 |
| Wells Fargo | 3.4/5 |
| Citizens Financial Group | 1.5/5 |
| First Niagara Bank | 1.5/5 |
| KeyBanc Capital Markets | N/A |
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First Niagara Bank Pricing
First Niagara Bank ROI & Value For Money
1.5/5
First Niagara Bank has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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First Niagara Bank Pricing vs. Competitors
Compared to its competitors, First Niagara Bank's ROI score is rated right above KeyBanc Capital Markets, and is preceded by Citizens Financial Group.
| COMPANY | Pricing Score | |
|---|---|---|
| NBT Bancorp | 3.9/5 |
| Old Mutual | 3.9/5 |
| Five Star Bank | 3.5/5 |
| Wells Fargo | 3.4/5 |
| Citizens Financial Group | 1.7/5 |
| First Niagara Bank | 1.5/5 |
| KeyBanc Capital Markets | N/A |
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First Niagara Bank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
First Niagara Bank Customer Satisfaction vs. Competitors
Compared to its competitors, First Niagara Bank's Customer Satisfaction score is rated right above KeyBanc Capital Markets, and is preceded by Citizens Financial Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NBT Bancorp | 100% |
| Old Mutual | 88% |
| Five Star Bank | 80% |
| Wells Fargo | 60% |
| Citizens Financial Group | 18% |
| First Niagara Bank | 0% |
| KeyBanc Capital Markets | 0% |
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First Niagara Bank Customer Service
1.5/5
First Niagara Bank has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About First Niagara Bank's Customer Service
Website
http://www.firstniagara.com
First Niagara Bank Customer Service vs. Competitors
Compared to its competitors, First Niagara Bank's Customer Service score is rated right above KeyBanc Capital Markets, and is preceded by Citizens Financial Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Old Mutual | 4.1/5 |
| NBT Bancorp | 3.9/5 |
| Wells Fargo | 3.5/5 |
| Five Star Bank | 3.5/5 |
| Citizens Financial Group | 1.7/5 |
| First Niagara Bank | 1.5/5 |
| KeyBanc Capital Markets | N/A |
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Consumer vs. Employees
First Niagara Bank scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of First Niagara Bank would recommend the brand to a friend. ENPS measures how likely First Niagara Bank employees would recommend working at First Niagara Bank to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
