Flexera NPS & Customer Reviews

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Flexera

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Flexera

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About Flexera's Brand

Flexera: empowering you to innovate, grow, and lead at the forefront of technology. Among its major competitors, Flexera is ranked in 2nd place for NPS while BetterCloud is 1st, and ServiceNow is 3rd.

Brand at a Glance

79%

Customer Loyalty

3.8/5

Product Quality

4/5

Pricing

4/5

Customer Service

Flexera Ranking

^#1 / 4 of its competitors

Flexera NPS

Flexera's Net Promoter Score (NPS) is a 47 with 59% Promoters, 29% Passives, and 12% Detractors. Net Promoter Score tracks whether Flexera's customers would recommend using the product based on a scale of -100 to 100.

Flexera Overall NPS

NPS

59%	Promoters
29%	Passives
12%	Detractors

Flexera NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2022 40	Feb 2022	40
Jun 2022 34	Jun 2022	34
Aug 2022 27	Aug 2022	27
Oct 2022 25	Oct 2022	25
Nov 2022 33	Nov 2022	33
Jul 2023 30	Jul 2023	30
Dec 2023 24	Dec 2023	24
Jan 2024 31	Jan 2024	31
Apr 2024 36	Apr 2024	36
Jul 2024 40	Jul 2024	40
Nov 2024 44	Nov 2024	44
Jul 2025 46	Jul 2025	46

How Other Brands Compare

Flexera is ranked first for NPS among its competitors. ServiceNow and BMC Software come in second and third, with Broadcom coming in at #4.

	Flexera	ServiceNow	Broadcom	BMC Software
Global Ranking	#-	#331	#-	#-
NPS	47	44	1	10
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	-	$115.73B	$192.37B	$1.36B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Flexera NPS by Gender

Flexera's NPS was rated 33 by Male customers on Comparably.

Male

Flexera's NPS was rated 33 by Male customers on Comparably.

33%

Promoters

67%

Passives

Detractors

Female

N/A

Flexera's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Flexera NPS by Usage

Flexera's NPS was rated 0 points by customers who have used Flexera's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 0	1 to 2 Years	0

Flexera NPS vs. Competitors

Compared to its competitors, Flexera's NPS is rated right above ServiceNow, and is preceded by BetterCloud.

COMPANY		NPS Score
	BetterCloud	56
	Flexera	47
	ServiceNow	44
	BMC Software	10
	Broadcom	1

Flexera Customer Reviews

Out of the 4 Flexera customer reviews 4 were positive and 0 were constructive. Flexera customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Flexera Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Flexera users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

Flexera Customer Loyalty Score by Gender

Flexera's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male

100%

Yes

Female

N/A

Yes

Flexera Customer Loyalty Score by Usage

Flexera's Customer Loyalty score was rated 78% by customers who have used Flexera's products/services for 1 to 2 Years.

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1 to 2 Years	78%

Flexera Customer Loyalty Score by Industry

Flexera's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech	70%

Flexera Customer Loyalty vs. Competitors

Compared to its competitors, Flexera's Customer Loyalty score is rated right above BMC Software, and is preceded by ServiceNow.

COMPANY		Customer Loyalty Score
	ServiceNow	86%
	Flexera	79%
	BMC Software	76%
	BetterCloud	73%
	Broadcom	71%

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Flexera Product Quality

3.8/5

Flexera has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Flexera Product Information

Flexera’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Flexera's product the highest.

Website: http://www.flexera.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Big Data

Enterprise

SaaS

Quick Insights into Flexera Product Quality

Flexera's Product Quality score was rated highest by Male customers.

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Ranked Flexera Product Quality the Highest

Male	4
1 to 2 Years	3.6
Tech	3.5

Flexera Product Quality Score by Gender

Flexera's Product Quality score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

Flexera Product Quality Score by Usage

Flexera's Product Quality score was rated 3.6 stars by customers who have used Flexera's products/services for 1 to 2 Years.

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1 to 2 Years	3.6

Flexera Product Quality Score by Industry

Flexera's Product Quality score was rated 3.5 stars by Tech industry customers.

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Tech	3.5

Flexera Product Quality vs. Competitors

Compared to its competitors, Flexera's Product Quality score is rated right above BetterCloud, and is preceded by BMC Software.

COMPANY		Product Quality Score
	ServiceNow	4.2/5
	BMC Software	4/5
	Flexera	3.8/5
	BetterCloud	3.2/5
	Broadcom	3.2/5

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Flexera Pricing

Flexera ROI & Value For Money

4/5

Flexera has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Flexera Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Flexera ROI

Flexera's ROI score was rated highest by Male customers.

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Ranked Flexera ROI the Highest

Male	4.2
Tech	3.8
1 to 2 Years	3.6

Flexera ROI Score by Gender

Flexera's ROI score was rated 4.2 by Male customers on Comparably.

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Male

4.2/5

Female

N/A

Flexera ROI Score by Usage

Flexera's ROI score was rated 3.6 stars by customers who have used Flexera's products/services for 1 to 2 Years.

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1 to 2 Years	3.6

Flexera ROI Score by Industry

Flexera's ROI score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

Flexera Pricing vs. Competitors

Compared to its competitors, Flexera's ROI score is rated right above BMC Software, and is preceded by ServiceNow.

COMPANY		Pricing Score
	ServiceNow	4.1/5
	Flexera	4/5
	BMC Software	3.6/5
	Broadcom	3.4/5
	BetterCloud	3.2/5

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Flexera Customer Satisfaction (CSAT)

Flexera Customer Satisfaction (CSAT) Score

84 / 100

Flexera has an overall Customer Satisfaction score of 84 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	51%
Satisfied	33%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	0%

Very Satisfied

51%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Flexera Customer Satisfaction

Flexera's Customer Satisfaction score was rated highest by Male customers.

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Ranked Flexera Customer Satisfaction the Highest

Male	100%
1 to 2 Years	75%
Tech	67%

Flexera Customer Satisfaction Score by Gender

Flexera's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	20%
	Satisfied	80%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Flexera Customer Satisfaction Score by Usage

Flexera's Customer Satisfaction score was rated 75 points by customers who have used Flexera's products/services for 1 to 2 Years.

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1 to 2 Years	75

Flexera Customer Satisfaction Score by Industry

Flexera's Customer Satisfaction score was rated 67 points by Tech industry customers.

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Tech	67

Flexera Customer Satisfaction vs. Competitors

Compared to its competitors, Flexera's Customer Satisfaction score is rated right above ServiceNow, and is preceded by BetterCloud.

COMPANY		Customer Satisfaction (CSAT) Score
	BetterCloud	100%
	Flexera	84%
	ServiceNow	83%
	BMC Software	70%
	Broadcom	60%

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Flexera Customer Service

4/5

Flexera has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Flexera's Customer Service

Address

300 Park Blvd, Itasca, IL 60143

Website

http://www.flexera.com/

Phone Number

(800) 374-4353

Flexera's Social Links

Quick Insights into Flexera Customer Service

Flexera's Customer Service score was rated highest by Male customers.

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Ranked Flexera Customer Service the Highest

Male	4.1
Tech	3.8
1 to 2 Years	3.6

Flexera Customer Service Score by Gender

Flexera's Customer Service score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Flexera Customer Service Score by Usage

Flexera's Customer Service score was rated 3.6 stars by customers who have used Flexera's products/services for 1 to 2 Years.

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1 to 2 Years	3.6

Flexera Customer Service Score by Industry

Flexera's Customer Service score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

Flexera Customer Service vs. Competitors

Compared to its competitors, Flexera's Customer Service score is rated right above BMC Software, and is preceded by ServiceNow.

COMPANY		Customer Service Score
	ServiceNow	4.1/5
	Flexera	4/5
	BMC Software	3.7/5
	BetterCloud	3.4/5
	Broadcom	3.4/5

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Flexera as an Employer

4.2/5

Flexera has a 4.2/5 stars for its overall company culture rated by their employees

top

10%

CEO of Flexera

Jim Ryan

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Flexera scored a 47 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Flexera would recommend the brand to a friend. ENPS measures how likely Flexera employees would recommend working at Flexera to a friend.

Net Promoter Score

NPS Score

59%	Promoters
29%	Passive
12%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
21%	Passive
27%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail