34
NPS
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Floor and Decor
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About Floor and Decor's Brand
At Floor & Decor, we’re transforming spaces and careers across the country. The most exciting thing we’re building isn’t just floors—it’s a company where dreamers, thinkers, and doers shape our future. With over 250 stores and counting, this is where ambition meets opportunity. Are you looking for new challenges? Let's build what's next. Among its major competitors, Floor and Decor is ranked in 1st place for NPS while The Home Depot is 2nd, and Lowe's Home Improvement is 3rd.Their current market cap is $10.65B
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Floor and Decor Ranking
- #1 / 4 of its competitors
Floor and Decor NPS
Floor and Decor's Net Promoter Score (NPS) is a 34 with 64% Promoters, 6% Passives, and 30% Detractors. Net Promoter Score tracks whether Floor and Decor's customers would recommend using the product based on a scale of -100 to 100.
Floor and Decor Overall NPS
| 64% | Promoters |
|---|---|
| 6% | Passives |
| 30% | Detractors |
Floor and Decor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 30 | Jul 2024 | 30 |
Sep 2024 29 | Sep 2024 | 29 |
Oct 2024 26 | Oct 2024 | 26 |
Nov 2024 28 | Nov 2024 | 28 |
Jan 2025 29 | Jan 2025 | 29 |
Mar 2025 31 | Mar 2025 | 31 |
Apr 2025 31 | Apr 2025 | 31 |
Jul 2025 33 | Jul 2025 | 33 |
Sep 2025 33 | Sep 2025 | 33 |
Oct 2025 33 | Oct 2025 | 33 |
Dec 2025 33 | Dec 2025 | 33 |
Jan 2026 34 | Jan 2026 | 34 |
How Other Brands Compare
Floor and Decor is ranked first for NPS among its competitors. The Home Depot and Lowe's Home Improvement come in second and third, with LL Flooring coming in at #4. Among those competitors, it is the third most valued company behind The Home Depot.
Floor and Decor |  The Home Depot |  Lowe's Home Improvement |  LL Flooring | |
| Global Ranking | #- | #86 | #128 | #- |
| NPS | 34 | 21 | -5 | -54 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $10.65B | $301.06B | $136.70B | $817.15M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Floor and Decor NPS by Gender
Female customers rated Floor and Decor's NPS 68 points higher than Male customers.
Male
0
Floor and Decor's NPS was rated by Male customers on Comparably.
45%
Promoters
10%
Passives
45%
Detractors
Female
68
Floor and Decor's NPS was rated 68 by Female customers on Comparably.
84%
Promoters
0%
Passives
16%
Detractors
Floor and Decor NPS by Ethnicity
Floor and Decor's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 19 | Caucasian | 19 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 72 | African American/Black | 72 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Floor and Decor NPS by Age
Floor and Decor's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Floor and Decor NPS by Usage
Floor and Decor's NPS was rated the highest by customers who have used Floor and Decor's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 58 | 2 to 5 Years | 58 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 100 | Over 10 Years | 100 |
Floor and Decor NPS vs. Competitors
Compared to its competitors, Floor and Decor's NPS is rated right above The Home Depot.
| COMPANY | NPS Score | |
|---|---|---|
| Floor and Decor | 34 |
| The Home Depot | 21 |
| Lowe's Home Improvement | -5 |
| LL Flooring | -54 |
Floor and Decor Customer Reviews
Out of the 13 Floor and Decor customer reviews 9 were positive and 4 were constructive. Floor and Decor customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Floor and Decor Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Floor and Decor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Floor and Decor Customer Loyalty Score by Gender
Female customers rated Floor and Decor's Customer Loyalty score 1% higher than Male customers.
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Male
75%
Yes
Female
76%
Yes
Floor and Decor Customer Loyalty Score by Ethnicity
Floor and Decor's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Floor and Decor.
80
out of 100
Caucasian
100
out of 100
Hispanic or Latino
87
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
Floor and Decor Customer Loyalty Score by Age
Floor and Decor's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 78% | 36-40 | 78% |
46-50 78% | 46-50 | 78% |
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
61-65 80% | 61-65 | 80% |
66+ 74% | 66+ | 74% |
Floor and Decor Customer Loyalty Score by Usage
Floor and Decor's Customer Loyalty score was rated the highest by customers who have used Floor and Decor's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Floor and Decor Customer Loyalty Score by Industry
Floor and Decor's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Floor and Decor Customer Loyalty vs. Competitors
Compared to its competitors, Floor and Decor's Customer Loyalty score is rated right above LL Flooring, and is preceded by Lowe's Home Improvement.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| Lowe's Home Improvement | 77% |
| Floor and Decor | 76% |
| LL Flooring | 62% |
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Floor and Decor Product Quality
3.7/5
Floor and Decor has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Floor and Decor Product Information
Floor and Decor’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Floor and Decor's product the highest. Reviewers from the Tech industry rated Floor and Decor the lowest at 2.4.
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Floor and Decor Product Quality
Floor and Decor's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
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Ranked Floor and Decor Product Quality the Highest
Ranked Floor and Decor Product Quality the Lowest
Floor and Decor Product Quality Score by Gender
Female customers rated Floor and Decor's Product Quality score 0.6 stars higher than Male customers.
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Male
3.5/5
Female
4.1/5
Floor and Decor Product Quality Score by Ethnicity
Floor and Decor's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Floor and Decor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Floor and Decor Product Quality Score by Age
Floor and Decor's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
36-40 3 | 36-40 | 3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 4.8 | 51-55 | 4.8 |
56-60 3.9 | 56-60 | 3.9 |
61-65 3.7 | 61-65 | 3.7 |
66+ 4.2 | 66+ | 4.2 |
Floor and Decor Product Quality Score by Usage
Floor and Decor's Product Quality score was rated the highest by customers who have used Floor and Decor's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Floor and Decor Product Quality Score by Industry
Floor and Decor's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Floor and Decor Product Quality vs. Competitors
Compared to its competitors, Floor and Decor's Product Quality score is rated right above The Home Depot.
| COMPANY | Product Quality Score | |
|---|---|---|
| Floor and Decor | 3.7/5 |
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 3.1/5 |
| LL Flooring | 2/5 |
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Floor and Decor Pricing
Floor and Decor ROI & Value For Money
3.7/5
Floor and Decor has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Floor and Decor Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Floor and Decor.
Quick Insights into Floor and Decor ROI
Floor and Decor's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked Floor and Decor ROI the Highest
Ranked Floor and Decor ROI the Lowest
Floor and Decor ROI Score by Gender
Female customers rated Floor and Decor's ROI score 0.7 stars higher than Male customers.
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Male
3.3/5
Female
4/5
Floor and Decor ROI Score by Ethnicity
Floor and Decor's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Floor and Decor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Floor and Decor ROI Score by Age
Floor and Decor's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
36-40 3 | 36-40 | 3 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.7 | 56-60 | 3.7 |
61-65 3.6 | 61-65 | 3.6 |
66+ 4.4 | 66+ | 4.4 |
Floor and Decor ROI Score by Usage
Floor and Decor's ROI score was rated the highest by customers who have used Floor and Decor's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Floor and Decor ROI Score by Industry
Floor and Decor's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Floor and Decor Pricing vs. Competitors
Compared to its competitors, Floor and Decor's ROI score is rated right above The Home Depot.
| COMPANY | Pricing Score | |
|---|---|---|
| Floor and Decor | 3.7/5 |
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 3/5 |
| LL Flooring | 2/5 |
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Floor and Decor Customer Satisfaction (CSAT)
Floor and Decor Customer Satisfaction (CSAT) Score
74 / 100
Floor and Decor has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
52%
Satisfied
22%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
7%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Floor and Decor Customer Satisfaction
Floor and Decor's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked Floor and Decor Customer Satisfaction the Highest
Ranked Floor and Decor Customer Satisfaction the Lowest
Floor and Decor Customer Satisfaction Score by Gender
Female customers rated Floor and Decor's Customer Satisfaction score 31 points higher than Male customers.
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62 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 29% |
93 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 0% |
Floor and Decor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Floor and Decor's Customer Satisfaction (CSAT) score was rated 76% according to Caucasian users and customers.
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76 / 100
Very Satisfied
52%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
19%
CSAT according to Hispanic or Latino
Floor and Decor's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Floor and Decor's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.
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86 / 100
Very Satisfied
71%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Floor and Decor's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Floor and Decor Customer Satisfaction Score by Age
Floor and Decor's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 75% | |||||||||||||||
| 56-60 | 75% | |||||||||||||||
| 61-65 | 76% | |||||||||||||||
| 66+ | 86% |
Floor and Decor Customer Satisfaction Score by Usage
Floor and Decor's Customer Satisfaction score was rated the highest by customers who have used Floor and Decor's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Floor and Decor Customer Satisfaction Score by Industry
Floor and Decor's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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{
"title": "Floor and Decor Customer Satisfaction Score by Industry",
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}Floor and Decor Customer Satisfaction vs. Competitors
Compared to its competitors, Floor and Decor's Customer Satisfaction score is rated right above The Home Depot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Floor and Decor | 74% |
| The Home Depot | 68% |
| Lowe's Home Improvement | 39% |
| LL Flooring | 22% |
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Floor and Decor Customer Service
3.7/5
Floor and Decor has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Floor and Decor's Customer Service
Address
2500 Windy Ridge Pkwy SE, Smyrna, GA 30339
Website
https://www.flooranddecor.com/
Floor and Decor's Social Links
Quick Insights into Floor and Decor Customer Service
Floor and Decor's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked Floor and Decor Customer Service the Highest
Ranked Floor and Decor Customer Service the Lowest
Floor and Decor Customer Service Score by Gender
Female customers rated Floor and Decor's Customer Service score 1.2 stars higher than Male customers.
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Male
3/5
Female
4.2/5
Floor and Decor Customer Service Score by Ethnicity
Floor and Decor's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Floor and Decor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Floor and Decor Customer Service Score by Age
Floor and Decor's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Floor and Decor.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
36-40 2.6 | 36-40 | 2.6 |
46-50 2.4 | 46-50 | 2.4 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.9 | 56-60 | 3.9 |
61-65 3.6 | 61-65 | 3.6 |
66+ 4.3 | 66+ | 4.3 |
Floor and Decor Customer Service Score by Usage
Floor and Decor's Customer Service score was rated the highest by customers who have used Floor and Decor's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Floor and Decor Customer Service Score by Industry
Floor and Decor's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Floor and Decor Customer Service vs. Competitors
Compared to its competitors, Floor and Decor's Customer Service score is rated right above The Home Depot.
| COMPANY | Customer Service Score | |
|---|---|---|
| Floor and Decor | 3.7/5 |
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 2.9/5 |
| LL Flooring | 1.8/5 |
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Floor and Decor as an Employer
3.8/5
Floor and Decor has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Floor and Decor scored a 34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Floor and Decor would recommend the brand to a friend. ENPS measures how likely Floor and Decor employees would recommend working at Floor and Decor to a friend.
Net Promoter Score
34
NPS Score
| 64% | Promoters |
|---|---|
| 6% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 40% | Promoters |
|---|---|
| 19% | Passive |
| 41% | Detractors |
