14
NPS
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Brand Page
Forever
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About Forever's Brand
FOREVER is the world’s first permanent, sharable storage solution. Our mission is to help families save, organize, and share memories now and for generations. Among its major competitors, Forever is ranked in 3rd place for NPS while Apple is 1st, and Google is 2nd.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Forever Ranking
- #3 / 4 of its competitors
Forever NPS
Forever's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Forever's customers would recommend using the product based on a scale of -100 to 100.
Forever Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Forever NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Jan 2023 -50 | Jan 2023 | -50 |
Mar 2023 -20 | Mar 2023 | -20 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 15 | Jan 2024 | 15 |
How Other Brands Compare
Forever is ranked third for NPS among its competitors. Apple and Google come in first and second, with Meta coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forever Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Forever users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Forever Customer Loyalty vs. Competitors
Compared to its competitors, Forever's Customer Loyalty score is rated right above Apple, and is preceded by Google.
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VS
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Forever Product Quality
4.1/5
Forever has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Forever Product Information
Forever’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://forever.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Media
Mobile App
Social
Forever Product Quality vs. Competitors
Compared to its competitors, Forever's Product Quality score is rated right above Meta, and is preceded by Google.
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VS
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Forever Pricing
Forever ROI & Value For Money
3.5/5
Forever has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Forever Pricing vs. Competitors
Compared to its competitors, Forever's ROI score is rated right above Mixbook, and is preceded by Meta.
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VS
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Forever Customer Satisfaction (CSAT)
Forever Customer Satisfaction (CSAT) Score
75 / 100
Forever has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Forever Customer Satisfaction vs. Competitors
Compared to its competitors, Forever's Customer Satisfaction score is rated right above Meta, and is preceded by Google.
Unlock Forever Customer Satisfaction vs. Competitors Data
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Forever Customer Service
3.8/5
Forever has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Forever's Customer Service
Address
One PPG Place, 20th Floor, Pittsburgh, PA 15222
Website
http://forever.com
Phone Number
1-888-367-3837
Forever Customer Service vs. Competitors
Compared to its competitors, Forever's Customer Service score is rated right above Meta, and is preceded by Google.
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Forever as an Employer
3.8/5
Forever has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Forever scored a 14 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Forever would recommend the brand to a friend. ENPS measures how likely Forever employees would recommend working at Forever to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 54% | Promoters |
|---|---|
| 3% | Passive |
| 43% | Detractors |
