-100
NPS
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Frontpoint
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About Frontpoint's Brand
Frontpoint allows customers to connect to their home and keep it safe with self-setup technology. Among its major competitors, Frontpoint is ranked in 5th place for NPS while ADT Corporation is 1st, and Nest is 2nd.
Brand at a Glance
92%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
Frontpoint Ranking
- #4 / 4 of its competitors
Frontpoint NPS
Frontpoint's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Frontpoint's customers would recommend using the product based on a scale of -100 to 100.
Frontpoint Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Frontpoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
May 2021 -100 | May 2021 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
Jun 2025 -100 | Jun 2025 | -100 |
How Other Brands Compare
Frontpoint is ranked #4 for NPS among its competitors. ADT Corporation and Nest come in first and second, with Vivint coming in at third.
Frontpoint |  ADT Corporation |  Nest |  Vivint | |
| Global Ranking | #- | #617 | #- | #- |
| NPS | -100 | -22 | -56 | -76 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $7.37B | $1.42T | $3.83B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Frontpoint NPS by Gender
Frontpoint's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Frontpoint's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Frontpoint's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Frontpoint NPS by Ethnicity
Frontpoint's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Frontpoint NPS by Age
Frontpoint's NPS was rated -100 points by customers ages 61-65 on Comparably.
Frontpoint NPS by Usage
Frontpoint's NPS was rated -100 points by customers who have used Frontpoint's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Frontpoint NPS vs. Competitors
Compared to its competitors, Frontpoint's NPS is rated right below Vivint.
| COMPANY | NPS Score | |
|---|---|---|
| ADT Corporation | -22 |
| Nest | -56 |
 | Protection 1 | -63 |
| Vivint | -76 |
| Frontpoint | -100 |
Frontpoint Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Frontpoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Frontpoint Customer Loyalty Score by Gender
Frontpoint's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Frontpoint Customer Loyalty Score by Ethnicity
Frontpoint's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Frontpoint Customer Loyalty Score by Age
Frontpoint's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
Frontpoint Customer Loyalty Score by Usage
Frontpoint's Customer Loyalty score was rated 100% by customers who have used Frontpoint's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Frontpoint Customer Loyalty vs. Competitors
Compared to its competitors, Frontpoint's Customer Loyalty score is rated right above Protection 1.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Frontpoint | 92% |
| Protection 1 | 68% |
| Vivint | 68% |
| ADT Corporation | 67% |
| Nest | 59% |
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Frontpoint Product Quality
2.1/5
Frontpoint has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Frontpoint Product Information
Frontpoint’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Consumer Electronics
Quick Insights into Frontpoint Product Quality
Frontpoint's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Frontpoint Product Quality the Highest
Ranked Frontpoint Product Quality the Lowest
Frontpoint Product Quality Score by Gender
Female customers rated Frontpoint's Product Quality score 0.6 stars higher than Male customers.
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Male
1.5/5
Female
2.1/5
Frontpoint Product Quality Score by Ethnicity
Frontpoint's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Frontpoint.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Frontpoint Product Quality Score by Age
Frontpoint's Product Quality score was rated 1.8 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.8 | 61-65 | 1.8 |
Frontpoint Product Quality Score by Usage
Frontpoint's Product Quality score was rated the highest by customers who have used Frontpoint's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Frontpoint Product Quality vs. Competitors
Compared to its competitors, Frontpoint's Product Quality score is rated right above Vivint, and is preceded by Protection 1.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nest | 2.9/5 |
| ADT Corporation | 2.5/5 |
| Protection 1 | 2.5/5 |
| Frontpoint | 2.1/5 |
| Vivint | 1.6/5 |
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Frontpoint Pricing
Frontpoint ROI & Value For Money
2/5
Frontpoint has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Frontpoint ROI
Frontpoint's ROI score was rated highest by customers who have used Frontpoint's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Frontpoint ROI the Highest
Ranked Frontpoint ROI the Lowest
Frontpoint ROI Score by Gender
Frontpoint's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Frontpoint ROI Score by Ethnicity
Frontpoint's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Frontpoint.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Frontpoint ROI Score by Age
Frontpoint's ROI score was rated 1.5 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Frontpoint ROI Score by Usage
Frontpoint's ROI score was rated 1.5 stars by customers who have used Frontpoint's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Frontpoint Pricing vs. Competitors
Compared to its competitors, Frontpoint's ROI score is rated right above Vivint, and is preceded by Protection 1.
| COMPANY | Pricing Score | |
|---|---|---|
| ADT Corporation | 2.6/5 |
| Nest | 2.6/5 |
| Protection 1 | 2/5 |
| Frontpoint | 2/5 |
| Vivint | 1.5/5 |
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Frontpoint Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Frontpoint Customer Satisfaction
Frontpoint's Customer Satisfaction score was rated highest by customers who have used Frontpoint's products/services for 2 to 5 Years.
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Ranked Frontpoint Customer Satisfaction the Highest
Frontpoint Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Frontpoint's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Frontpoint Customer Satisfaction Score by Age
Frontpoint's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
Frontpoint Customer Satisfaction Score by Usage
Frontpoint's Customer Satisfaction score was rated 0 points by customers who have used Frontpoint's products/services for 2 to 5 Years.
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Frontpoint Customer Satisfaction vs. Competitors
Compared to its competitors, Frontpoint's Customer Satisfaction score is rated right below Vivint.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nest | 51% |
| ADT Corporation | 37% |
| Protection 1 | 25% |
| Vivint | 12% |
| Frontpoint | 0% |
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Frontpoint Customer Service
1.5/5
Frontpoint has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Frontpoint's Customer Service
Address
1595 Spring Hill Road Suite 110, Vienna, VA 22182
Website
http://frontpointsecurity.com
Phone Number
877-602-5276
Frontpoint's Social Links
Quick Insights into Frontpoint Customer Service
Frontpoint's Customer Service score was rated highest by customers who have used Frontpoint's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Frontpoint Customer Service the Highest
Ranked Frontpoint Customer Service the Lowest
Frontpoint Customer Service Score by Gender
Frontpoint's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Frontpoint Customer Service Score by Ethnicity
Frontpoint's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Frontpoint.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Frontpoint Customer Service Score by Age
Frontpoint's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Frontpoint Customer Service Score by Usage
Frontpoint's Customer Service score was rated 1.5 stars by customers who have used Frontpoint's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Frontpoint Customer Service vs. Competitors
Compared to its competitors, Frontpoint's Customer Service score is rated right above Vivint, and is preceded by Protection 1.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nest | 2.7/5 |
| ADT Corporation | 2.5/5 |
| Protection 1 | 2/5 |
| Frontpoint | 1.5/5 |
| Vivint | 1.5/5 |
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Frontpoint as an Employer
4.3/5
Frontpoint has a 4.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Frontpoint scored a -100 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Frontpoint would recommend the brand to a friend. ENPS measures how likely Frontpoint employees would recommend working at Frontpoint to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
