88
NPS
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G&A Partners
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About G&A Partners' Brand
By providing proven solutions and technology in the areas of human resources, employee benefits, payroll administration and workplace safety, G&A Partners alleviates the burden of tedious administrative tasks and allows business owners to focus their time, talent and energy on growing their company. As an HR outsourcing provider, G&A Partners gives you back the time you need to focus on your business. Our partnership doesn’t start with a sales pitch, it starts with discovering your unique business needs and crafting a customized, transparent solution. With certified HR experts, cutting-edge technology and a client-centric approach, we alleviate your HR burdens and help you build people strategies that put time back in your hands. Among its major competitors, G&A Partners is ranked in 1st place for NPS while TriNet is 2nd, and Insperity is 3rd.
Brand at a Glance
89%
Customer Loyalty
4.6/5
Product Quality
4.6/5
Pricing
4.5/5
Customer Service
G&A Partners Ranking
- #1 / 4 of its competitors
G&A Partners NPS
G&A Partners's Net Promoter Score (NPS) is a 88 with 94% Promoters, 0% Passives, and 6% Detractors. Net Promoter Score tracks whether G&A Partners's customers would recommend using the product based on a scale of -100 to 100.
G&A Partners Overall NPS
| 94% | Promoters |
|---|---|
| 0% | Passives |
| 6% | Detractors |
G&A Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 79 | Oct 2024 | 79 |
Jan 2025 81 | Jan 2025 | 81 |
Apr 2025 81 | Apr 2025 | 81 |
May 2025 83 | May 2025 | 83 |
Jun 2025 83 | Jun 2025 | 83 |
Jul 2025 83 | Jul 2025 | 83 |
Aug 2025 85 | Aug 2025 | 85 |
Sep 2025 85 | Sep 2025 | 85 |
Oct 2025 85 | Oct 2025 | 85 |
Nov 2025 87 | Nov 2025 | 87 |
Dec 2025 87 | Dec 2025 | 87 |
Jan 2026 87 | Jan 2026 | 87 |
How Other Brands Compare
G&A Partners is ranked first for NPS among its competitors. TriNet and ADP come in second and third, with Paychex coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
G&A Partners NPS by Gender
Male customers rated G&A Partners's NPS 14 points higher than Female customers.
Male
88
G&A Partners's NPS was rated 88 by Male customers on Comparably.
94%
Promoters
0%
Passives
6%
Detractors
Female
74
G&A Partners's NPS was rated 74 by Female customers on Comparably.
87%
Promoters
0%
Passives
13%
Detractors
G&A Partners NPS by Ethnicity
G&A Partners's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 72 | Caucasian | 72 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
Other 100 | Other | 100 |
G&A Partners NPS by Age
G&A Partners's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
G&A Partners NPS by Usage
G&A Partners's NPS was rated the highest by customers who have used G&A Partners's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years 78 | 1 to 2 Years | 78 |
2 to 5 Years 66 | 2 to 5 Years | 66 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
G&A Partners NPS vs. Competitors
Compared to its competitors, G&A Partners's NPS is rated right above TriNet.
| COMPANY | NPS Score | |
|---|---|---|
| G&A Partners | 88 |
 | TriNet | 8 |
 | Insperity | -6 |
 | ADP | -10 |
 | Paychex | -14 |
 | Oasis Outsourcing | -50 |
G&A Partners Customer Reviews
Out of the 12 G&A Partners customer reviews 11 were positive and 1 was constructive. G&A Partners customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
G&A Partners Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of G&A Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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G&A Partners Customer Loyalty Score by Gender
Male customers rated G&A Partners's Customer Loyalty score 5% higher than Female customers.
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Male
94%
Yes
Female
89%
Yes
G&A Partners Customer Loyalty Score by Ethnicity
G&A Partners's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of G&A Partners.
87
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
Other
G&A Partners Customer Loyalty Score by Age
G&A Partners's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
51-55 78% | 51-55 | 78% |
56-60 70% | 56-60 | 70% |
G&A Partners Customer Loyalty Score by Usage
G&A Partners's Customer Loyalty score was rated the highest by customers who have used G&A Partners's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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G&A Partners Customer Loyalty Score by Industry
G&A Partners's Customer Loyalty score was rated the highest by Professional Services industry customers, and the lowest by Accounting industry customers.
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G&A Partners Customer Loyalty vs. Competitors
Compared to its competitors, G&A Partners's Customer Loyalty score is rated right above Paychex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| G&A Partners | 89% |
| Paychex | 74% |
| Insperity | 71% |
| ADP | 70% |
| TriNet | 58% |
| Oasis Outsourcing | 10% |
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G&A Partners Product Quality
4.6/5
G&A Partners has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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G&A Partners Product Information
G&A Partners’s product quality score is a 4.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated G&A Partners's product the highest. Reviewers from the Accounting industry rated G&A Partners the lowest at 3.8.
- Website
- http://www.gnapartners.com
- Company Size
- 201-500 Employees
Industry
Business and Consumer Services
Quick Insights into G&A Partners Product Quality
G&A Partners's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Accounting industry.
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Ranked G&A Partners Product Quality the Highest
Ranked G&A Partners Product Quality the Lowest
G&A Partners Product Quality Score by Gender
Male customers rated G&A Partners's Product Quality score 0.3 stars higher than Female customers.
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Male
4.8/5
Female
4.5/5
G&A Partners Product Quality Score by Ethnicity
G&A Partners's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Other 5 | Other | 5 |
G&A Partners Product Quality Score by Age
G&A Partners's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
51-55 4.1 | 51-55 | 4.1 |
56-60 3.8 | 56-60 | 3.8 |
G&A Partners Product Quality Score by Usage
G&A Partners's Product Quality score was rated the highest by customers who have used G&A Partners's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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G&A Partners Product Quality Score by Industry
G&A Partners's Product Quality score was rated the highest by Professional Services industry customers, and the lowest by Accounting industry customers.
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G&A Partners Product Quality vs. Competitors
Compared to its competitors, G&A Partners's Product Quality score is rated right above Insperity.
| COMPANY | Product Quality Score | |
|---|---|---|
| G&A Partners | 4.6/5 |
| Insperity | 3.3/5 |
| TriNet | 2.9/5 |
| ADP | 2.8/5 |
| Paychex | 2.8/5 |
| Oasis Outsourcing | 2.2/5 |
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G&A Partners Pricing
G&A Partners ROI & Value For Money
4.6/5
G&A Partners has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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G&A Partners Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Professional Services industry. The users from the Accounting industry think that they had the lowest ROI from G&A Partners.
Quick Insights into G&A Partners ROI
G&A Partners's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Accounting industry.
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Ranked G&A Partners ROI the Highest
Ranked G&A Partners ROI the Lowest
G&A Partners ROI Score by Gender
Male customers rated G&A Partners's ROI score 0.2 stars higher than Female customers.
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Male
4.7/5
Female
4.5/5
G&A Partners ROI Score by Ethnicity
G&A Partners's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of G&A Partners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Other 4.9 | Other | 4.9 |
G&A Partners ROI Score by Age
G&A Partners's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3.6 | 56-60 | 3.6 |
G&A Partners ROI Score by Usage
G&A Partners's ROI score was rated the highest by customers who have used G&A Partners's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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G&A Partners ROI Score by Industry
G&A Partners's ROI score was rated the highest by Professional Services industry customers, and the lowest by Accounting industry customers.
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G&A Partners Pricing vs. Competitors
Compared to its competitors, G&A Partners's ROI score is rated right above TriNet.
| COMPANY | Pricing Score | |
|---|---|---|
| G&A Partners | 4.6/5 |
| TriNet | 3/5 |
| Insperity | 3/5 |
| ADP | 2.8/5 |
| Paychex | 2.7/5 |
| Oasis Outsourcing | 2.2/5 |
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G&A Partners Customer Satisfaction (CSAT)
G&A Partners Customer Satisfaction (CSAT) Score
92 / 100
G&A Partners has an overall Customer Satisfaction score of 92 rated by its users and customers.
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Very Satisfied
92%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into G&A Partners Customer Satisfaction
G&A Partners's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Accounting industry.
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Ranked G&A Partners Customer Satisfaction the Highest
Ranked G&A Partners Customer Satisfaction the Lowest
G&A Partners Customer Satisfaction Score by Gender
Male customers rated G&A Partners's Customer Satisfaction score 3 points higher than Female customers.
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91 / 100
MaleVery Satisfied | 91% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 0% |
88 / 100
FemaleVery Satisfied | 88% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 0% |
G&A Partners Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
G&A Partners' Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.
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82 / 100
Very Satisfied
82%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
G&A Partners' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
G&A Partners' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
G&A Partners Customer Satisfaction Score by Age
G&A Partners's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% | |||||||||||||||
| 51-55 | 75% | |||||||||||||||
| 56-60 | 67% |
G&A Partners Customer Satisfaction Score by Usage
G&A Partners's Customer Satisfaction score was rated the highest by customers who have used G&A Partners's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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G&A Partners Customer Satisfaction Score by Industry
G&A Partners's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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}G&A Partners Customer Satisfaction vs. Competitors
Compared to its competitors, G&A Partners's Customer Satisfaction score is rated right above Insperity, and is preceded by Oasis Outsourcing.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Oasis Outsourcing | 100% |
| G&A Partners | 92% |
| Insperity | 54% |
| ADP | 52% |
| TriNet | 50% |
| Paychex | 35% |
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G&A Partners Customer Service
4.5/5
G&A Partners has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About G&A Partners's Customer Service
Address
17220 Katy Freeway, Suite 350, Houston, TX 77094
Website
http://www.gnapartners.com
Phone Number
713-784-1181
G&A Partners's Social Links
Quick Insights into G&A Partners Customer Service
G&A Partners's Customer Service score was rated highest by customers who have used G&A Partners's products/services for 5 to 10 Years, and rated lowest by customers from the Accounting industry.
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Ranked G&A Partners Customer Service the Highest
Ranked G&A Partners Customer Service the Lowest
G&A Partners Customer Service Score by Gender
Male customers rated G&A Partners's Customer Service score 0.3 stars higher than Female customers.
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Male
4.7/5
Female
4.4/5
G&A Partners Customer Service Score by Ethnicity
G&A Partners's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Other 5 | Other | 5 |
G&A Partners Customer Service Score by Age
G&A Partners's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.9 | 46-50 | 4.9 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3.8 | 56-60 | 3.8 |
G&A Partners Customer Service Score by Usage
G&A Partners's Customer Service score was rated the highest by customers who have used G&A Partners's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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G&A Partners Customer Service Score by Industry
G&A Partners's Customer Service score was rated the highest by Professional Services industry customers, and the lowest by Accounting industry customers.
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G&A Partners Customer Service vs. Competitors
Compared to its competitors, G&A Partners's Customer Service score is rated right above Insperity.
| COMPANY | Customer Service Score | |
|---|---|---|
| G&A Partners | 4.5/5 |
| Insperity | 3.2/5 |
| TriNet | 2.9/5 |
| ADP | 2.7/5 |
| Paychex | 2.4/5 |
| Oasis Outsourcing | 2/5 |
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G&A Partners as an Employer
4.8/5
G&A Partners has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
G&A Partners scored a 88 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of G&A Partners would recommend the brand to a friend. ENPS measures how likely G&A Partners employees would recommend working at G&A Partners to a friend.
Net Promoter Score
88
NPS Score
| 94% | Promoters |
|---|---|
| 0% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 85% | Promoters |
|---|---|
| 9% | Passive |
| 6% | Detractors |
