-38
NPS
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Generac Power Systems
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About Generac Power Systems' Brand
"Generac, is a designer and manufacturer of a range of generators and other engine powered products." Among its major competitors, Generac Power Systems is ranked in 4th place for NPS while Cummins Inc. is 1st, and Kohler is 2nd.Their current market cap is $20.58B
Brand at a Glance
76%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
Generac Power Systems Ranking
- #3 / 4 of its competitors
Generac Power Systems NPS
Generac Power Systems's Net Promoter Score (NPS) is a -38 with 31% Promoters, 0% Passives, and 69% Detractors. Net Promoter Score tracks whether Generac Power Systems's customers would recommend using the product based on a scale of -100 to 100.
Generac Power Systems Overall NPS
| 31% | Promoters |
|---|---|
| 0% | Passives |
| 69% | Detractors |
Generac Power Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 39 | Oct 2022 | 39 |
Nov 2022 5 | Nov 2022 | 5 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -5 | Jan 2023 | -5 |
Feb 2023 -15 | Feb 2023 | -15 |
Mar 2023 -19 | Mar 2023 | -19 |
Jun 2023 -21 | Jun 2023 | -21 |
Jul 2023 -25 | Jul 2023 | -25 |
Apr 2024 -28 | Apr 2024 | -28 |
May 2024 -33 | May 2024 | -33 |
Aug 2025 -35 | Aug 2025 | -35 |
Dec 2025 -37 | Dec 2025 | -37 |
How Other Brands Compare
Generac Power Systems is ranked third for NPS among its competitors. Cummins Inc. and Kohler come in first and second, with MTD Products coming in at #4. Among those competitors, it is the third most valued company behind Cummins Inc..
Generac Power Systems |  Cummins Inc. |  MTD Products |  Kohler | |
| Global Ranking | #- | #731 | #- | #- |
| NPS | -38 | 36 | -58 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $20.58B | $36.44B | $27.41B | $20.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Generac Power Systems NPS by Gender
Male customers rated Generac Power Systems's NPS 72 points higher than Female customers.
Male
-28
Generac Power Systems's NPS was rated -28 by Male customers on Comparably.
36%
Promoters
0%
Passives
64%
Detractors
Female
-100
Generac Power Systems's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Generac Power Systems NPS by Ethnicity
Generac Power Systems's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -64 | Caucasian | -64 |
Other -100 | Other | -100 |
Generac Power Systems NPS by Age
Generac Power Systems's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Generac Power Systems NPS by Usage
Generac Power Systems's NPS was rated the highest by customers who have used Generac Power Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -34 | Over 10 Years | -34 |
Generac Power Systems NPS vs. Competitors
Compared to its competitors, Generac Power Systems's NPS is rated right above Briggs & Stratton Corporation, and is preceded by Terex.
| COMPANY | NPS Score | |
|---|---|---|
| Cummins Inc. | 36 |
| Kohler | 33 |
 | Terex | -29 |
| Generac Power Systems | -38 |
 | Briggs & Stratton Corporation | -57 |
| MTD Products | -58 |
Generac Power Systems Customer Reviews
Out of the 3 Generac Power Systems customer reviews 0 were positive and 3 were constructive. Generac Power Systems customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Generac Power Systems Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Generac Power Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Generac Power Systems Customer Loyalty Score by Gender
Female customers rated Generac Power Systems's Customer Loyalty score 1% higher than Male customers.
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Male
81%
Yes
Female
82%
Yes
Generac Power Systems Customer Loyalty Score by Ethnicity
Generac Power Systems's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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75
out of 100
Caucasian
40
out of 100
Other
Generac Power Systems Customer Loyalty Score by Age
Generac Power Systems's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
66+ 82% | 66+ | 82% |
Generac Power Systems Customer Loyalty Score by Usage
Generac Power Systems's Customer Loyalty score was rated the highest by customers who have used Generac Power Systems's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Generac Power Systems Customer Loyalty vs. Competitors
Compared to its competitors, Generac Power Systems's Customer Loyalty score is rated right above Cummins Inc., and is preceded by Kohler.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Terex | 85% |
| Kohler | 80% |
| Generac Power Systems | 76% |
| Cummins Inc. | 72% |
| Briggs & Stratton Corporation | 65% |
| MTD Products | 52% |
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Generac Power Systems Product Quality
2.7/5
Generac Power Systems has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Generac Power Systems Product Information
Generac Power Systems’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.generac.com/
- Company Size
- 5,001-10,000 Employees
Industry
Manufacturing
Quick Insights into Generac Power Systems Product Quality
Generac Power Systems's Product Quality score was rated highest by customers who have used Generac Power Systems's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Generac Power Systems Product Quality the Highest
Ranked Generac Power Systems Product Quality the Lowest
Generac Power Systems Product Quality Score by Gender
Male customers rated Generac Power Systems's Product Quality score 1.2 stars higher than Female customers.
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Male
2.8/5
Female
1.6/5
Generac Power Systems Product Quality Score by Ethnicity
Generac Power Systems's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Generac Power Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.5 | Other | 1.5 |
Generac Power Systems Product Quality Score by Age
Generac Power Systems's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
66+ 3 | 66+ | 3 |
Generac Power Systems Product Quality Score by Usage
Generac Power Systems's Product Quality score was rated the highest by customers who have used Generac Power Systems's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Generac Power Systems Product Quality vs. Competitors
Compared to its competitors, Generac Power Systems's Product Quality score is rated right above Briggs & Stratton Corporation, and is preceded by Terex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cummins Inc. | 3.9/5 |
| Kohler | 3.9/5 |
| Terex | 3.5/5 |
| Generac Power Systems | 2.7/5 |
| Briggs & Stratton Corporation | 2.2/5 |
| MTD Products | 1.7/5 |
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Generac Power Systems Pricing
Generac Power Systems ROI & Value For Money
2.4/5
Generac Power Systems has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Generac Power Systems ROI
Generac Power Systems's ROI score was rated highest by customers who have used Generac Power Systems's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Generac Power Systems ROI the Highest
Ranked Generac Power Systems ROI the Lowest
Generac Power Systems ROI Score by Gender
Male customers rated Generac Power Systems's ROI score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
Generac Power Systems ROI Score by Ethnicity
Generac Power Systems's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Generac Power Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
Generac Power Systems ROI Score by Age
Generac Power Systems's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
66+ 2.5 | 66+ | 2.5 |
Generac Power Systems ROI Score by Usage
Generac Power Systems's ROI score was rated the highest by customers who have used Generac Power Systems's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Generac Power Systems Pricing vs. Competitors
Compared to its competitors, Generac Power Systems's ROI score is rated right above Briggs & Stratton Corporation, and is preceded by Terex.
| COMPANY | Pricing Score | |
|---|---|---|
| Cummins Inc. | 4/5 |
| Kohler | 3.7/5 |
| Terex | 3.6/5 |
| Generac Power Systems | 2.4/5 |
| Briggs & Stratton Corporation | 2.3/5 |
| MTD Products | 1.9/5 |
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Generac Power Systems Customer Satisfaction (CSAT)
Generac Power Systems Customer Satisfaction (CSAT) Score
16 / 100
Generac Power Systems has an overall Customer Satisfaction score of 16 rated by its users and customers.
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Very Satisfied
11%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Generac Power Systems Customer Satisfaction
Generac Power Systems's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Other customers.
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Ranked Generac Power Systems Customer Satisfaction the Highest
Ranked Generac Power Systems Customer Satisfaction the Lowest
Generac Power Systems Customer Satisfaction Score by Gender
Male customers rated Generac Power Systems's Customer Satisfaction score 0 points higher than Female customers.
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12 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 75% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 60% | |
Very Dissatisfied | 40% |
Generac Power Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Generac Power Systems' Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
56%
CSAT according to Other
Generac Power Systems' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Generac Power Systems Customer Satisfaction Score by Age
Generac Power Systems's Customer Satisfaction score was rated 17 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 17% |
Generac Power Systems Customer Satisfaction Score by Usage
Generac Power Systems's Customer Satisfaction score was rated 0 points by customers who have used Generac Power Systems's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Generac Power Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Generac Power Systems's Customer Satisfaction score is rated right below MTD Products.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cummins Inc. | 79% |
| Kohler | 73% |
| Terex | 50% |
| Briggs & Stratton Corporation | 27% |
| MTD Products | 25% |
| Generac Power Systems | 16% |
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Generac Power Systems Customer Service
2.2/5
Generac Power Systems has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Generac Power Systems's Customer Service
Address
S45W29290 WI-59, Waukesha, WI 53189
Website
https://www.generac.com/
Phone Number
262-544-4811
Generac Power Systems's Social Links
Quick Insights into Generac Power Systems Customer Service
Generac Power Systems's Customer Service score was rated highest by customers who have used Generac Power Systems's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Generac Power Systems Customer Service the Highest
Ranked Generac Power Systems Customer Service the Lowest
Generac Power Systems Customer Service Score by Gender
Male customers rated Generac Power Systems's Customer Service score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Generac Power Systems Customer Service Score by Ethnicity
Generac Power Systems's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
Generac Power Systems Customer Service Score by Age
Generac Power Systems's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
66+ 2.1 | 66+ | 2.1 |
Generac Power Systems Customer Service Score by Usage
Generac Power Systems's Customer Service score was rated the highest by customers who have used Generac Power Systems's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Generac Power Systems Customer Service vs. Competitors
Compared to its competitors, Generac Power Systems's Customer Service score is rated right above Briggs & Stratton Corporation, and is preceded by Terex.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cummins Inc. | 4/5 |
| Kohler | 3.8/5 |
| Terex | 3.2/5 |
| Generac Power Systems | 2.2/5 |
| Briggs & Stratton Corporation | 2.1/5 |
| MTD Products | 1.5/5 |
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Generac Power Systems as an Employer
2.6/5
Generac Power Systems has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Generac Power Systems
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Generac Power Systems scored a -38 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Generac Power Systems would recommend the brand to a friend. ENPS measures how likely Generac Power Systems employees would recommend working at Generac Power Systems to a friend.
Net Promoter Score
-38
NPS Score
| 31% | Promoters |
|---|---|
| 0% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 29% | Promoters |
|---|---|
| 5% | Passive |
| 66% | Detractors |
