100
NPS
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GeoArm
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About GeoArm's Brand
We are a professional alarm monitoring company, that specializes in DIY security solutions. Home of the GeoAlarm self-installed security, automation and video surveillance system. Our GeoArm brand is a subsidiary of the conglomerate Alarm Club, Inc. Among its major competitors, GeoArm is ranked in 1st place for NPS while ADT Corporation is 2nd, and SimpliSafe is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
GeoArm Ranking
- #1 / 4 of its competitors
GeoArm NPS
GeoArm's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GeoArm's customers would recommend using the product based on a scale of -100 to 100.
GeoArm Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GeoArm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
How Other Brands Compare
GeoArm is ranked first for NPS among its competitors. ADT Corporation and SimpliSafe come in second and third, with Vivint coming in at #4.
GeoArm |  ADT Corporation |  Vivint |  SimpliSafe | |
| Global Ranking | #- | #617 | #- | #- |
| NPS | 100 | -22 | -76 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.37B | $3.83B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GeoArm NPS vs. Competitors
Compared to its competitors, GeoArm's NPS is rated right above ADT Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| GeoArm | 100 |
| ADT Corporation | -22 |
| SimpliSafe | -51 |
| Vivint | -76 |
 | Protect America | -100 |
GeoArm Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GeoArm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GeoArm Customer Loyalty vs. Competitors
Compared to its competitors, GeoArm's Customer Loyalty score is rated right above Protect America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GeoArm | 100% |
| Protect America | 100% |
| SimpliSafe | 69% |
| Vivint | 68% |
| ADT Corporation | 67% |
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GeoArm Product Quality
5/5
GeoArm has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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GeoArm Product Information
GeoArm’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.geoarm.com
- Company Size
- 11-50 Employees
Industry
Security and Investigations
GeoArm Product Quality vs. Competitors
Compared to its competitors, GeoArm's Product Quality score is rated right above ADT Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| GeoArm | 5/5 |
| ADT Corporation | 2.5/5 |
| SimpliSafe | 2.1/5 |
| Vivint | 1.6/5 |
| Protect America | 1.5/5 |
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GeoArm Pricing
GeoArm ROI & Value For Money
5/5
GeoArm has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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GeoArm Pricing vs. Competitors
Compared to its competitors, GeoArm's ROI score is rated right above ADT Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| GeoArm | 5/5 |
| ADT Corporation | 2.6/5 |
| SimpliSafe | 2.4/5 |
| Protect America | 2/5 |
| Vivint | 1.5/5 |
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GeoArm Customer Satisfaction (CSAT)
GeoArm Customer Satisfaction (CSAT) Score
100 / 100
GeoArm has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GeoArm Customer Satisfaction vs. Competitors
Compared to its competitors, GeoArm's Customer Satisfaction score is rated right above ADT Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GeoArm | 100% |
| ADT Corporation | 37% |
| SimpliSafe | 24% |
| Vivint | 12% |
| Protect America | 0% |
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GeoArm Customer Service
5/5
GeoArm has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About GeoArm's Customer Service
Address
1133 Old Okeechobee Rd, West Palm Beach, FL 33401
Website
https://www.geoarm.com
Phone Number
1-877-443-6276
GeoArm's Social Links
GeoArm Customer Service vs. Competitors
Compared to its competitors, GeoArm's Customer Service score is rated right above ADT Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| GeoArm | 5/5 |
| ADT Corporation | 2.5/5 |
| Protect America | 2/5 |
| SimpliSafe | 1.9/5 |
| Vivint | 1.5/5 |
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Consumer vs. Employees
GeoArm scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of GeoArm would recommend the brand to a friend. ENPS measures how likely GeoArm employees would recommend working at GeoArm to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
