34
NPS
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Gerresheimer
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About Gerresheimer's Brand
Manufacturer of specialty glass and plastic products designed to contribute to health and well-being of the society. The company's specialty glass and plastic products include pharmaceutical serum bottles, screw thread bottles, molded bottles, pharmaceutical packaging, laboratory glassware, glass tubing, and rod products for the pharmaceutical, biotechnology and scientific research markets in Germany and other countries. Among its major competitors, Gerresheimer is ranked in 3rd place for NPS while Krones is 1st, and Abbott is 2nd.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Gerresheimer Ranking
- #2 / 4 of its competitors
Gerresheimer NPS
Gerresheimer's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Gerresheimer's customers would recommend using the product based on a scale of -100 to 100.
Gerresheimer Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Gerresheimer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Nov 2024 33 | Nov 2024 | 33 |
How Other Brands Compare
Gerresheimer is ranked second for NPS among its competitors. Abbott and GEA Group come in first and third, with Owens-Illinois coming in at #4.
Gerresheimer |  Abbott |  GEA Group |  Owens-Illinois | |
| Global Ranking | #- | #168 | #- | #- |
| NPS | 34 | 35 | 10 | -28 |
| Valuation Updated every 24 hours for public companies | - | $210.71B | $6.57B | $3.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gerresheimer NPS vs. Competitors
Compared to its competitors, Gerresheimer's NPS is rated right above Brenntag, and is preceded by Abbott.
| COMPANY | NPS Score | |
|---|---|---|
 | Krones | 72 |
| Abbott | 35 |
| Gerresheimer | 34 |
 | Brenntag | 18 |
| GEA Group | 10 |
 | Guerbet Group | N/A |
| Owens-Illinois | -28 |
Gerresheimer Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Gerresheimer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gerresheimer Customer Loyalty vs. Competitors
Compared to its competitors, Gerresheimer's Customer Loyalty score is rated right above Guerbet Group, and is preceded by Brenntag.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Krones | 87% |
| Owens-Illinois | 85% |
| Abbott | 81% |
| GEA Group | 77% |
| Brenntag | 75% |
| Gerresheimer | 55% |
| Guerbet Group | N/A |
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Gerresheimer Product Quality
5/5
Gerresheimer has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Gerresheimer Product Information
Gerresheimer’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.gerresheimer.com
- Company Size
- 5,001-10,000 Employees
Gerresheimer Product Quality vs. Competitors
Compared to its competitors, Gerresheimer's Product Quality score is rated right above Krones.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gerresheimer | 5/5 |
| Krones | 4/5 |
| Abbott | 4/5 |
| GEA Group | 3.7/5 |
| Owens-Illinois | 3.7/5 |
| Brenntag | 3.4/5 |
| Guerbet Group | N/A |
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Gerresheimer Pricing
Gerresheimer ROI & Value For Money
5/5
Gerresheimer has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Gerresheimer Pricing vs. Competitors
Compared to its competitors, Gerresheimer's ROI score is rated right above Krones.
| COMPANY | Pricing Score | |
|---|---|---|
| Gerresheimer | 5/5 |
| Krones | 4.1/5 |
| Abbott | 3.9/5 |
| Owens-Illinois | 3.6/5 |
| GEA Group | 3.5/5 |
| Brenntag | 3.2/5 |
| Guerbet Group | N/A |
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Gerresheimer Customer Satisfaction (CSAT)
Gerresheimer Customer Satisfaction (CSAT) Score
100 / 100
Gerresheimer has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gerresheimer Customer Satisfaction vs. Competitors
Compared to its competitors, Gerresheimer's Customer Satisfaction score is rated right above Krones.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gerresheimer | 100% |
| Krones | 80% |
| Abbott | 76% |
| GEA Group | 75% |
| Brenntag | 55% |
| Owens-Illinois | 46% |
| Guerbet Group | 0% |
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Gerresheimer Customer Service
5/5
Gerresheimer has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Gerresheimer's Customer Service
Address
40468
Website
www.gerresheimer.com
Phone Number
7
Gerresheimer Customer Service vs. Competitors
Compared to its competitors, Gerresheimer's Customer Service score is rated right above Krones.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gerresheimer | 5/5 |
| Krones | 4.1/5 |
| Abbott | 3.9/5 |
| GEA Group | 3.7/5 |
| Owens-Illinois | 3.3/5 |
| Brenntag | 3.1/5 |
| Guerbet Group | N/A |
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