Global Relay NPS & Customer Reviews

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Global Relay

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Global Relay

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About Global Relay's Brand

Global Relay offers compliance messaging and message management, including archiving, audit and e-discovery for the financial sector. Among its major competitors, Global Relay is ranked in 7th place for NPS while SeamlessDocs is 1st, and Intermedia is 2nd. Overall, Global Relay has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

49%

Customer Loyalty

2.7/5

Product Quality

3.2/5

Pricing

3.4/5

Customer Service

Global Relay Ranking

^#4 / 4 of its competitors

Global Relay NPS

Global Relay's Net Promoter Score (NPS) is a -46 with 9% Promoters, 36% Passives, and 55% Detractors. Net Promoter Score tracks whether Global Relay's customers would recommend using the product based on a scale of -100 to 100.

Global Relay Overall NPS

-46

NPS

9%	Promoters
36%	Passives
55%	Detractors

Global Relay NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2022 100	Sep 2022	100
Nov 2022 0	Nov 2022	0
Jan 2023 0	Jan 2023	0
Mar 2023 -25	Mar 2023	-25
Jul 2023 -17	Jul 2023	-17
Aug 2023 -29	Aug 2023	-29
Sep 2023 -25	Sep 2023	-25
Oct 2023 -33	Oct 2023	-33
Feb 2024 -40	Feb 2024	-40
Mar 2025 -45	Mar 2025	-45

How Other Brands Compare

Global Relay is ranked #4 for NPS among its competitors. Slack and Proofpoint come in first and second, with Mimecast coming in at third.

	Global Relay	Slack	Proofpoint	Mimecast
Global Ranking	#-	#35	#-	#-
NPS	-46	50	25	17
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$20.69B	$7.22B	$2.96B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Global Relay NPS by Gender

Global Relay's NPS was rated -25 by Male customers on Comparably.

Male

-25

Global Relay's NPS was rated -25 by Male customers on Comparably.

25%

Promoters

25%

Passives

50%

Detractors

Female

N/A

Global Relay's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Global Relay NPS vs. Competitors

Compared to its competitors, Global Relay's NPS is rated right below Smarsh.

COMPANY		NPS Score
	SeamlessDocs	100
	Intermedia	60
	Slack	50
	Proofpoint	25
	Mimecast	17
	Smarsh	0
	Global Relay	-46

Global Relay Customer Loyalty

49%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

49% of Global Relay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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49%

51%

Global Relay Customer Loyalty Score by Gender

Global Relay's Customer Loyalty score was rated 55 by Male customers on Comparably.

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Male

55%

Yes

Female

N/A

Yes

Global Relay Customer Loyalty Score by Industry

Global Relay's Customer Loyalty score was rated 55% by Tech industry customers.

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Tech	55%

Global Relay Customer Loyalty vs. Competitors

Compared to its competitors, Global Relay's Customer Loyalty score is rated right below Proofpoint.

COMPANY		Customer Loyalty Score
	SeamlessDocs	100%
	Smarsh	100%
	Mimecast	91%
	Intermedia	88%
	Slack	86%
	Proofpoint	76%
	Global Relay	49%

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Global Relay Product Quality

2.7/5

Global Relay has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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Global Relay Product Information

Global Relay’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Global Relay's product the highest.

Website: http://www.globalrelay.com

Company Size: 201-500 Employees

Industry

Tech

FinTech

Quick Insights into Global Relay Product Quality

Global Relay's Product Quality score was rated highest by Male customers.

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Ranked Global Relay Product Quality the Highest

Male	3
Tech	3

Global Relay Product Quality Score by Gender

Global Relay's Product Quality score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

Global Relay Product Quality Score by Industry

Global Relay's Product Quality score was rated 3 stars by Tech industry customers.

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Tech	3

Global Relay Product Quality vs. Competitors

Compared to its competitors, Global Relay's Product Quality score is rated right below Proofpoint.

COMPANY		Product Quality Score
	Smarsh	5/5
	Intermedia	4.4/5
	Slack	4.3/5
	SeamlessDocs	4/5
	Mimecast	4/5
	Proofpoint	3.1/5
	Global Relay	2.7/5

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Global Relay Pricing

Global Relay ROI & Value For Money

3.2/5

Global Relay has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Global Relay Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Global Relay ROI

Global Relay's ROI score was rated highest by Male customers.

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Ranked Global Relay ROI the Highest

Male	3
Tech	3

Global Relay ROI Score by Gender

Global Relay's ROI score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

Global Relay ROI Score by Industry

Global Relay's ROI score was rated 3 stars by Tech industry customers.

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Tech	3

Global Relay Pricing vs. Competitors

Compared to its competitors, Global Relay's ROI score is rated right below Proofpoint.

COMPANY		Pricing Score
	Smarsh	5/5
	Intermedia	4.5/5
	Slack	4.1/5
	Mimecast	3.9/5
	SeamlessDocs	3.5/5
	Proofpoint	3.5/5
	Global Relay	3.2/5

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Global Relay Customer Satisfaction (CSAT)

Global Relay Customer Satisfaction (CSAT) Score

33 / 100

Global Relay has an overall Customer Satisfaction score of 33 rated by its users and customers.

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Very Satisfied	22%
Satisfied	11%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	11%
Very Dissatisfied	34%

Very Satisfied

22%

Satisfied

11%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

11%

Very Dissatisfied

34%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Global Relay Customer Satisfaction

Global Relay's Customer Satisfaction score was rated highest by Male customers.

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Ranked Global Relay Customer Satisfaction the Highest

Male	50%
Tech	50%

Global Relay Customer Satisfaction Score by Gender

Global Relay's Customer Satisfaction score was rated 50 by Male customers on Comparably.

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50 / 100

Male

	Very Satisfied	25%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	25%

Global Relay Customer Satisfaction Score by Industry

Global Relay's Customer Satisfaction score was rated 50 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	50

Global Relay Customer Satisfaction vs. Competitors

Compared to its competitors, Global Relay's Customer Satisfaction score is rated right above Smarsh, and is preceded by Proofpoint.

COMPANY		Customer Satisfaction (CSAT) Score
	SeamlessDocs	100%
	Slack	90%
	Mimecast	77%
	Intermedia	75%
	Proofpoint	60%
	Global Relay	33%
	Smarsh	0%

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Global Relay Customer Service

3.4/5

Global Relay has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Global Relay's Customer Service

Address

286 Madison Avenue, 7th Floor, New York City, NY 10017

Website

http://www.globalrelay.com

Phone Number

866-484-6630

Global Relay's Social Links

Quick Insights into Global Relay Customer Service

Global Relay's Customer Service score was rated highest by Male customers.

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Ranked Global Relay Customer Service the Highest

Male	3
Tech	3

Global Relay Customer Service Score by Gender

Global Relay's Customer Service score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

Global Relay Customer Service Score by Industry

Global Relay's Customer Service score was rated 3 stars by Tech industry customers.

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Tech	3

Global Relay Customer Service vs. Competitors

Compared to its competitors, Global Relay's Customer Service score is rated right below Proofpoint.

COMPANY		Customer Service Score
	Smarsh	5/5
	SeamlessDocs	4.5/5
	Intermedia	4.2/5
	Slack	4.1/5
	Mimecast	3.9/5
	Proofpoint	3.6/5
	Global Relay	3.4/5

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Global Relay as an Employer

2.9/5

Global Relay has a 2.9/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Global Relay

Warren Roy

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Global Relay scored a -46 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Global Relay would recommend the brand to a friend. ENPS measures how likely Global Relay employees would recommend working at Global Relay to a friend.

Net Promoter Score

-46

NPS Score

9%	Promoters
36%	Passive
55%	Detractors

Employee Net Promoter Score

-26

eNPS Score

29%	Promoters
16%	Passive
55%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail