Good Uncle NPS & Customer Reviews

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Good Uncle

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Good Uncle

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About Good Uncle's Brand

Among its major competitors, Good Uncle is ranked in 2nd place for NPS while Penny is 1st, and Darden Restaurants is 3rd.

Brand at a Glance

100%

Customer Loyalty

4/5

Product Quality

5/5

Pricing

5/5

Customer Service

Good Uncle Ranking

^#1 / 4 of its competitors

Good Uncle NPS

Good Uncle's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Good Uncle's customers would recommend using the product based on a scale of -100 to 100.

Good Uncle Overall NPS

NPS

67%	Promoters
0%	Passives
33%	Detractors

Good Uncle NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2021 0	Jan 2021	0
Aug 2022 33	Aug 2022	33

How Other Brands Compare

Good Uncle is ranked first for NPS among its competitors. Darden Restaurants and Chipotle come in second and third, with Dennys coming in at #4.

	Good Uncle	Chipotle	Dennys	Darden Restaurants
Global Ranking	#-	#45	#243	#342
NPS	34	16	2	20
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$41.46B	$1.17B	$18.85B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Good Uncle NPS vs. Competitors

Compared to its competitors, Good Uncle's NPS is rated right above Darden Restaurants, and is preceded by Penny.

COMPANY		NPS Score
	Penny	100
	Good Uncle	34
	Darden Restaurants	20
	Chipotle	16
	Dennys	2
	SpoonRocket	N/A
	Maple	N/A
	Zoes Kitchen	-4

Good Uncle Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Good Uncle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

Good Uncle Customer Loyalty vs. Competitors

Compared to its competitors, Good Uncle's Customer Loyalty score is rated right above Dennys, and is preceded by Penny.

COMPANY		Customer Loyalty Score
	Penny	100%
	Good Uncle	100%
	Dennys	79%
	Chipotle	76%
	Zoes Kitchen	72%
	Darden Restaurants	63%
	SpoonRocket	N/A
	Maple	N/A

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Good Uncle Product Quality

4/5

Good Uncle has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Good Uncle Product Information

Good Uncle’s product quality score is a 4 out of 5 as rated by its users and customers.

Website: http://www.gooduncle.com/

Company Size: 11-50 Employees

Industry

Tech

Food & Beverages

Good Uncle Product Quality vs. Competitors

Compared to its competitors, Good Uncle's Product Quality score is rated right above Darden Restaurants, and is preceded by Penny.

COMPANY		Product Quality Score
	Penny	5/5
	Good Uncle	4/5
	Darden Restaurants	3.8/5
	Chipotle	3.8/5
	Dennys	3.2/5
	Zoes Kitchen	3.1/5
	SpoonRocket	N/A
	Maple	N/A

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Good Uncle Pricing

Good Uncle ROI & Value For Money

5/5

Good Uncle has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.

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Good Uncle Pricing vs. Competitors

Compared to its competitors, Good Uncle's ROI score is rated right above Darden Restaurants, and is preceded by Penny.

COMPANY		Pricing Score
	Penny	5/5
	Good Uncle	5/5
	Darden Restaurants	3.7/5
	Chipotle	3.5/5
	Dennys	3.2/5
	Zoes Kitchen	2.8/5
	SpoonRocket	N/A
	Maple	N/A

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Good Uncle Customer Satisfaction (CSAT)

Good Uncle Customer Satisfaction (CSAT) Score

100 / 100

Good Uncle has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Good Uncle Customer Satisfaction vs. Competitors

Compared to its competitors, Good Uncle's Customer Satisfaction score is rated right above Darden Restaurants, and is preceded by Penny.

COMPANY		Customer Satisfaction (CSAT) Score
	Penny	100%
	Good Uncle	100%
	Darden Restaurants	71%
	Chipotle	62%
	Dennys	61%
	Zoes Kitchen	60%
	SpoonRocket	0%
	Maple	0%

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Good Uncle Customer Service

5/5

Good Uncle has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.

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About Good Uncle's Customer Service

Address

10001

Website

http://www.gooduncle.com/

Good Uncle's Social Links

linkedin.com/company/good-uncle

Good Uncle Customer Service vs. Competitors

Compared to its competitors, Good Uncle's Customer Service score is rated right above Darden Restaurants, and is preceded by Penny.

COMPANY		Customer Service Score
	Penny	5/5
	Good Uncle	5/5
	Darden Restaurants	3.7/5
	Chipotle	3.6/5
	Dennys	3.2/5
	Zoes Kitchen	2.8/5
	SpoonRocket	N/A
	Maple	N/A

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Good Uncle as an Employer

3.9/5

Good Uncle has a 3.9/5 stars for its overall company culture rated by their employees

top

15%

CEO of Good Uncle

Matt Doumar

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Good Uncle scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Good Uncle would recommend the brand to a friend. ENPS measures how likely Good Uncle employees would recommend working at Good Uncle to a friend.

Net Promoter Score

NPS Score

67%	Promoters
0%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

33%	Promoters
34%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail